Exclude certain call queues from directory? | Community
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Newcomer
January 17, 2025
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Exclude certain call queues from directory?

  • January 17, 2025
  • 1 reply
  • 7 views

In our system we've got a lot of overflow call queues setup, and they currently show up in the phone directory on the Zoom app and on desk phones. 

 

Is there a way to hide these from the directory so they don't show up when people are searching? Primarily it's needed for call queues but it would also be useful to be cable to exclude auto receptionists too. 

 

We use Yealink T44W desk phones if that is useful information for this. 

 

Thanks!

Best answer by sparrow

Company Info => Account Setting => Private Directory => Add and drop down to select Call Queue. That automatically makes it unsearchable for anyone. There is another setting to make it unsearchable in the web portal if you also want to take that route.

1 reply

sparrow
Community Super Champion | Customer
sparrowAnswer
Community Super Champion | Customer
January 17, 2025

Company Info => Account Setting => Private Directory => Add and drop down to select Call Queue. That automatically makes it unsearchable for anyone. There is another setting to make it unsearchable in the web portal if you also want to take that route.