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Good evening. I am facing a problem... I did something silly and I have apparently lost one of the unconverted files from a Zoom session forever. Let me first explain: I had a session that hadn't been converted to audio and video yet, and there were two files named "double_click_to_convert_01 and 02". No matter how many times I clicked on them, it was impossible to convert them, so I decided to turn to Google for help. I found a page that said if I created a 30-second video, opened the folder where this session was being recorded, copied the files that couldn't be converted, and THEN deleted the ones that had been created, I would be able to get my videos to convert... Well, I deleted what I shouldn’t have, one of the files I had copied. When I desperately went to the trash, I found it, but when I restored it, it didn’t appear in the folder. Most likely, it didn't show up there because there was another file with the same name... I don't know what to do. I am desperate. I only have

I paid to become a Pro member because I wanted to use the video filters for my Pro account, and I enabled the feature on my account via the web, but it hasn't shown in the desktop client. Where can I make sure that shows up on my desktop client? My version is 6.0.0. 

My Zoom work place meetings video displays as tilted. I have tried the usual things, other participants videos do not appear to be tilted, MS Windows Technical Support has verified with me that my Dell Inspiron 15 laptop's camera is working fine, displaying no tilt, uninstalled and reinstalled the Zoom app, and have looked for any mention of the problem in support information provided by Zoom. Please give me a hint as to what is going on, or if you would like clarification of the problem. Thank you. 

The picture from my ipad camera is far too wide/high/colour shifted in Zoom. I want to be able to change the video size etc. input to Zoom and transmitted to the meeting. On my Mac Air I use an app called iGlasses. This picks up the camera feed, changes it in to a virtual camera which I can configure in a zillion ways, then Zoom uses the virtual camera. How can I do something similar in Zoom on iPad iOS? I would even be willing to purchase an external camera and/or app if need be.Best would be if I could do this within Zoom.(No one seems to have a clue at e.g. Logitech or Zoom how to do this very simple operation)

Hi , I want to ask about the camera in Zoom that cannot be used; the camera is on, but the Zoom display is blank and does not show any image. What should I do? Is there a bug in the system? The application has also been updated to the latest version. I am very confused because I have to interview a candidate, but the camera cannot be used.

Hi all. My settingsVersion: 6.2.11 (50939)Windows 10 My issue: When I record a meeting (local), I have a very weird outcome with the cameras. When I don't share my screen, the face of the participants appear (when they talk)But when I do share my screen, only the person talking appear (on top right), and never my face, even if I'm talking... And even, if during the meeting, the participants are all visible to my screen (gallery mode). I've been exploring all the options I could find (via the Zoom app; as well as the Zoom settings via the browser), without finding anything that could explain that.  => Ideally, I would love to see all participants in the recording; but if that's not possible, at least when screensharing, the person who talks (including me when I talk). Thanks a lot in advance for

We've been using Zoom for multiple years.  Over the last month or so, we've noticed that attendees are coming into the meeting well before the start and during the practice sessions.   Is there some sort of setting for the webinars that is new?  We don't want them entering before the start time. In the past, we could start the practice session and then click a red button that said something along the lines of, "Start Webinar". Upon clicking the button, attendees could join, but not before this.  What changed? 

Does anyone know how I zoom out (ratio) on a zoom meeting. I can only get my head in the shot from the camera angle on top of my computer and I want a little more of me and the room! The google searches I do suggest there is a function for this, but the button it tells me to look for doesn't appear to exist...!

Hello,  I have a new Zoom Room and I cant figure out how to adjust the time on the Crestron Zoom Room Touch Pad.  can someone point me in the right direction.  here is my setup for this room  

Hello Zoom community! After a recent webinar, I went to pull the attendee report and saw there are now CTA and survey report options as well.  I found this video on creating a survey, but I can't find anything on creating or using calls to action (CTAs) in a webinar. The Getting Started with Zoom Reporting support article makes no mention of a CTA report. The only mention of calls to action that I can find anywhere in the support documents is in the April 3 update that mentions a new attendee feature:Back to the Lobby call to actionThe lobby window on the Zoom client will be brought to the front of a user’s screen w

So I'm an alternate host for a meeting but for whatever reason, I'm unable to record the meetings to my laptop while my fellow alternate host can. I and the original host have tried adding and re-adding me as a co-host, then as a host, using the specific links she sent each time to join, and even switching from the app to the web browser. I've checked my zoom settings and the original host as well and nothing is out of the ordinary. I've also tried using a different windows laptop and it still doesn't work. Strangely enough, when I switched from a windows laptop to a mac, I'm suddenly able to record locally. Is there a reason why this is happening? 

Buenos dias,  Tenemos una cuenta empresarial, la cual todos los miembros del equipo agendamos reuniones y hay veces tenemos reuniones en el mismo horario, lo cual cuando un integrante del equipo empieza una reunion con un estudiante y al mismo tiempo otro miembro tiene una reunion con otro estudiante, el ultimo al intentar entrar le tumba la reunion. Esto porque sucede? si otros miembros del equipo hacen lo mismo y desde la ubicacion de Roma Italia, por ejemplo pueden entrar a hacer multiples reuniones en un mismo horario y no se les tumba la llamada. como puedo solucionar esto? gracias  por favor responder a mi correo ***********

Hello everyone,I am facing a difficulty and looking for help: I planned a meeting for Thrusday (so it has not taken place yet) with a mandatory inscription followed by a question (i would like to know if the participant wants to intervene during the meeting). I would like to have access to the answer of my 15 participants, but I can only access the name and the email address of the person who registered. When I go to the "report" session, i can only access my previous meeting but not those that will take place... Can you please tell me where can i retreive all my participants informations?Thanks in advance

Bonjour J'ai passé deux heures à essayer de supprimer des enregistrements du cloud. J'ai réussi à en mettre quelques-uns dans la corbeille, mais impossible de trouver un bouton pour les supprimer définitivement.Quant aux sept enregistrements qui restent, il n'y a plus de bouton supprimer, et le chatbot est incapable de m'orienter, à part me dire de chercher des boutons qui n'apparaissent pas. Je suis passé par mon compte, et non pas pas l'application.Je commence à me demander si zoom vaut la peine !!Merci si vous pouvez m'aider.Judithann

I’ve noticed that when viewing a presenter’s screen on Zoom, the content does not go end-to-end on my screen in both Ubuntu and Windows. Additionally, the Zoom window borders do not auto-hide, which limits the usable screen space and creates a distracting visual frame around the presenter’s content.In contrast, on macOS, the presenter’s screen utilizes the entire screen space without borders, providing an end-to-end view. This behavior is much more seamless and improves the overall viewing experience.I would like to know if there is a way to achieve similar behavior on Ubuntu and Windows, where the presenter’s content fills the screen completely and the borders auto-hide, just as it does on macOS.Looking forward to a solution or guidance on enabling this functionality. Zoom Version I am using is: 6.2.6 (2503), And I've set Fit to window on my mac and on my ubuntu, but seeing the above difference

Dear Zoom Community,I'm using 'zoom_x86_64.rpm: RPM v3.0 bin i386/x86_64 zoom-6.2.6.2503-1' on Fedora release 41 (Forty One). I noticed that every time I stop my screen share Zoom freezes and I cannot use the controls anymore. Sometimes audio keeps working until the app crashes completely. Is there any way to gather debug logs and raise a bug report, when I'm not a paying customer? Cheers

While playing flute on live, Flute sound is not audible even though Original sound is enabled. 

Hello everyone,I am encountering an issue while trying to integrate the Zoom plugin with Moodle. Despite following all the required setup steps, I’m getting the error message "Connection failed: No access token returned". It seems that the plugin is unable to retrieve the necessary access token to establish a connection between Moodle and Zoom.I have already Verified the Zoom account ID, Zoom Client ID and Client Secret.It appears that I don't have the "Access Token" field in the Zoom Plugin Configuration page, and I'm unsure how to proceed from here. I also tried the web service options, but they seem limited in functionality for token generation.Can anyone guide me resolve this issue? Thanks in advance for your help!

I am a paid user for zoom and I cannot find record button on android phone and Macbook.  If I use other's account, I can see the record button. Anybody know what happened to my account?

Hello ExpertsI am one of the Zoom infrastructure admins and came across a user query regarding Zoom Rooms in our Zoom setup. The user relies on Google Calendar for scheduling. While the Zoom for Google Workspace add-on is already approved, I am looking for a solution where, when scheduling a meeting with a Zoom Room, the associated Meeting ID and password automatically populate in the Google Calendar event.Is there a way to achieve this? Currently, users have to manually add the meeting details to the calendar.Thank you!

I've searched the help but haven't found a topic that describes how (or if) this is possible.We are a small non-profit that hosts support group meetings.   Registration for these meetings requires participants to answer some screening questions.Today I (as admin) create the meetings and I manage the registrations.How can I create the meeting, but delegate registration approvals to another licensed Zoom user within our organization?  I don't want the second account to be an admin.   From what I can see in the documentation, "co-host" doesn't allow for that. 

IN the last few years I had Zoom Webinar and easily set up paid registrations for webinars. After a break of 6 months or so I realize Zoom apparently no longer offers the package I had, which was webinars for 100 persons. My account is now a Zoom Meeting. I no longer have the ease of setting up paid registrations the way it worked before. Can someone point to a video of how I could do this now? Also, does anyone know why they removed the 100 person option for Webinars? Thank you in advance,Robyn

Hi all I run a facebook group. I wish to host a meeting but only for people who pay to enter the meeting. I don't have the webinar account, I have the cheapest paid for account but I was going to run a meeting and turn off the guests video and just have the chat on. Any idea how to do this? I have a stripe account for taking payments.

Has anyone found a way to use a disclaimer statement on just some meetings? I read articles and learned how to enable disclaimers and create a disclaimer, but it seems to apply to all meetings when I only want to use it on some meetings. Thanks in advance for any help!

When it comes to adding a "Donate" button to your PMI meeting or pinning a chat message, there are a few options to consider:Integrating Third-Party Apps: Explore third-party apps or integrations that allow you to seamlessly add a "Donate" button to your Zoom PMI meeting. Platforms like PayPal, GoFundMe Charity, or other fundraising tools often offer Zoom integrations specifically designed for this purpose. These integrations typically provide easy-to-follow instructions on how to set up and customize the donation button within your meeting interface.Utilizing Zoom Chat Features: Alternatively, if you prefer not to use third-party apps, you can still make donation information visible to all participants by utilizing Zoom's chat features. At the start of your meeting, consider posting a message in the chat with details on how attendees can don