Products

I have to teach tonight and have uninstalled and reinstalled only to get this message: 'You have macOS 10.15.7. The application requires macOS 11.0 or later. 'Any help appreciated!Jenni

After enable HDR in video setting in Citrix , the Video option screen and Video is hanged. How can I turn it off or open the zoom without enabling HDR?

My laptop won't let me download and install the Zoom PC App. Every time I'm about to finish to download and install the app, it shows the pop up that contact the software manufacturer for assistance. My laptop is also good. It's Dell latitude 7280 corei5 6th generation. It's driving me crazy. Has anyone found a way to get past this and successfully install Zoom? Please Zoom support help me when I go to this link https://zoom.us/download/ I can't Download the app. I need your help.

This has happened to, at least, two Zoom calls with different users.  They are sharing their screen and mouse icon changes from a pointer.  At this point, it no longer works with whatever application they are showing me. The work around has been for me to force share my screen (their mouse d/n work).  They then get control of their mouse.  I stop my share and they share the screen again.  That usually lasts a few minutes and we have to repeat.  I believe I am on the latest version of Zoom (auto update). I doubt they have the desktop version installed but I do. Any idea what setting needs to be changed here?

Hello, I am running the Zoom silicon client on a Macbook Pro M3 Pro. I use an Anker PowerConf 200. Since updating to 6.0.x, I get the spinning beach ball and then encounter an error when I join a meeting about 95% of the time that says my background isn't loading, and do I want to continue. If I open the meeting using my default laptop camera, I get the same error when I try to change to my external camera.I then get an error in a window saying that my mic won't work and everything freezes. I have to leave the meeting and try again, which sometimes works but not always. Sometimes I have to reboot. Sometimes I can get away with restarting my finder and killing the Zoom client. This *only* happens in Zoom. It does not happen in Teams. It does not happen in Google Meet. It does not happen in Facetime. However, once it happens in Zoom, I have to restart my entire system to use my camera again in another app. 

We are trying to download the recordings with all panelists and the slides visible on Webinars. The recording views of gallery and slides or speaker and slides are the options but they only show the active speaker and not all panelists. Is there a way to download the recording with all panelist view and slides?

Hello I did a test run on a webinar I have scheduled but I do not see the cloud recording.I also select local recording. Is it one or the other or is something else going wrong ? I have disk space available on the cloud.

I am setting up an event with 7 ticket types and each ticket has the same 10 questions.I can not see a way to set up a template ticket.  I have scoured the community questions and find that others have had this problem but there seems to be no answers.Sometimes the instructions are go to links/event access and customise questions, then click create.  There is no create option.I'm super frustrated by this.

We are hosting a zoom event and want to be able to control the zoom production studio from backstage without joining the webinar ourselves. How can we do this?  We are finding we have to start the webinar to set up production studio first which eliminates the waiting room.  Help please! 

I cant access my recordings and this has not happened before. Mp4 files not showing

When you have the waiting room enabled, and there are people in the waiting room, you will get a pop-up on the bottom right of the screen.  It tells you there are # people entered the waiting room. It has a button to view.   We want the waiting room but with 10 or so co-hosts managing a large Zoom with multiple breakout rooms. we hate the pop-up on the bottom right that tells us there are people in the waiting room. We know they are there. That pop-up gets in the way of us answering the chat! It is so annoying and I don't see a way to turn it off.   Attached is a screenshot of the notification that we desperately want to turn off! 

I used to be able to share desktop (rather than share PowerPoint) and then position my webcam where I wanted it, then stretch to enlarge the webcam to the desired size, and the recording would capture the large webcam because I had positioned in on my shared desktop.  See examples attached.  Now, when I try, the recording always just show the default webcam small size in the upper-right.  How can I achieve the desired result which is to show position and stretch the webcam larger and get it to appear as such in the recording?

Hello.  My virtual background is not setting up to my Android mobile "infinite zero 30 " An error occur while setting virtual background. Please give any suggestion. 

Since "Workplace" recurring meetings don't work as expected for me.I created 2 one year recurring meetings (A and B) and sent the links to the different 2 groups of attendees. If I open either meeting on the current meeting date, like today, 11/3/2024, there are no attendees.When they use the link, it consistently opens on a previous occurrence.  I have to search for the OPEN meeting and JOIN. Meeting A always opens the 9/23 instance,Meeting B always opens the 10/21 instance.I have tried changing the begin and end dates - that wiped out the schedule.  

Hi all, Does anyone know what settings it needs so I can share music and at the same time can speak so participants can still hear me? Thanks for your help,  D*

I've been searching for an API or SDK that enables sending in-meeting messages or sharing files during active meetings (where the meeting has started and users have joined).I want to send a message on behalf of one of the joined users, but I couldn't find any endpoint or capability that supports this.Is this feature unsupported?Is there an alternative workaround (other than regular chat messages or persistent meeting chat)?

HiI often need to train professionals. I would like to use Zoom for voice typing and speech analysis using other apps.When the participants speak, their speech is not recognized by external apps.How can I resolve this issue?

I am looking for a way to use an avatar instead of me, and an in real time speech to speech voice generator or voice distorter within Zoom. Is there a way to do that? An app or program that would work within Zoom?  I like teaching live, yet with a certain population I need to neither be seen nor heard. 

How to lower video resolution to reduce data usage?

Bonjour à tous et merci d'avance pour vos réponses:Je voudrai savoir si il existe un moyen d'avoir un id de réunion permanent, mais sans récurence.Je fais plusieurs type de réunion, et je voudrai les identifier dans zoom et pouvoir envoyé aux personnes le lien correspondant que lorsque c'est nécessaire. C'est à dire sans avoir une date et un horaire de programmer à l'avanceJ'espère avoir été clair dans ma question

There will be future meetings, and each meeting will have another host from a defined group of people.Can I add this list of people so that they can start the meeting and be the host?

Hi, I want to record a Zoom meeting just now so the meeting host just made me as the co-host, and when I click the record button, I do not think there is any option for me to record on computer or record to the cloud, I just record it by default, and the thing is that I did not sign it, I just join using browser, so I just want to ask where will the recording go? Will it saved to the host's computer? Or it will still appear on my computer files after a few hours when it finished converting? 

Greetings,  Is it possible to share audio recordings over a Zoom call so that all participants can hear and discuss over it? Appreciate if anyone can tip on how to get this setup. Thank you in advance.

When I record sometimes, there is a black border around the speakers and presentations on the recording that I am unsure how to remove. Can anyone assist with this?  

Hi,I set the setting "Personal Meeting ID (PMI) Passcode" to false many months ago. From some reason it's not marked as "modified" (so that it can be reset). That wouldn't be the problem though. What bothers me is that it switches back to true almost every day. That means that people who want to join my personal meeting are asked to enter a passcode, which I haven't set. It's behaving really mysteriously. Any help would be highly appreciated. I have to set it to false every morning, as I don't want people set a passcode. I use waiting room to check that the right people join my meetings. It's really annoying. Thanks!