Products

Hi all,I regullary take part to meetings opened by the same host/account, that set to ask the participants to give him the permission to activate their microphones.I always deny permission but one of last times I allowed it by mistake. Now all meetings consider that it is given, I am no more asked to choose yes or no.It already happened some years ago and then I found in my account a way to cancel the permission.Something must have changed meanwhile, since now I cannot find it any more.I hope that some of you can kindly help me.Thank you

I am encountering an issue with one of my channels. The channel is fully visible and functional in the Zoom desktop application, but it does not appear in the Zoom Web Portal.The channel contains important information, and I need to access it through the Web Portal. Has anyone experienced a similar issue? If so, how did you resolve it?I’d appreciate any advice or guidance on how to recover or synchronize the channel.Thank you in advance for your help!

Does anyone know how/where I can purchase a Zoom pro account and gift it to another person?

My background is constantly out of focus - even when I take it out of focus.  Sometimes I want the background to be sharp and visible when I'm creating flipcharts or don't need privacy. This is no longer possible, the background is always blurred. Thanks for help.

I am an Admin for a Zoom workplace pro account. I had team chat enabled to allow users to use the chat and to attach files. All other options were available to use such as google drive however the my computer option was greyed out for everyone including me the host. There is no information in the help section regarding this issue and was wondering if anyone had any ideas or a particular setting that would cause this issue? 

Hi,  I am trying to set up the one-to-many meeting option for people to book a 3+ person meeting into my calendar, that I host.  Perhaps my expectation/understanding is wrong, but my assumption is that this meeting option should allow someone booking a meeting to add multiple invitees' names and email addresses when booking the meeting, so that all of those people get an invite and my zoom link. And on the options setting for questions to ask in the information booking flow, there is an 'add another attendee' button. I can also see I can select a max number of seats for the meeting (for this case I have set this to 30) When I then put the one-to-many meeting option live and test run it, the 'add another attendee' button does not show up and so I can't see how someone booking the meeting can add multiple attendees. They would have to send me the invitees and ask me to manually add them to the invite.  Can anyone help me with how to set up group me

Community novice here to apologies in advance. We're building a connector to Flexera and they are requesting the meeting participant scope:report:read:list_meeting_participants:adminWe need to know exactly what is captured with this (and it's webinar counterpart) to determine if PII is being gathered.

Greetings, I belong Darbar Academy,  an online school which teaches Indian Classical music using Zoom as a virtual classroom. Recently, fellow students have had difficulty turning on orginal sound for musicians when attending class via phone. This seems to be true for iPhones and androids. These students were previously able to turn on original sound easily from their phones. Please share any insights you may have regarding this problem. Thank You!

s-code-e0acfcf0f6-1736279095710 Hi, I'm trying to troubleshoot this for a friend They are using an acer spin chromebook Whenever they connect to zoom via browser or zoom play store app, they get the above error when other users create a whiteboard (Collaboration server handshake failed) The popup for the error has a "dashboard" hypertext link in blue but this link doesn't open anything

I purchased a new iPad (gen 10) and now my Zoom icons are along the side and top of the screen instead of down at the bottom. How do I move the icons back to the bottom of the screen?  Also, my RAISE HAND icon is now buried under the MORE (3 dots) and no longer easily accessed on the bottom of my screen. How do I bring my RAISE HAND feature back to the bottom of the screen as well?  Thank you

I have an iPad Pro zoom is perfect but the share button isn’t lit up green to enable me to share music .. I’ve tried everything apparently it supposed to be green allow you to go to advanced  

Hi, I am scheduling zoom meetings for once a month in 2025. The question is?Can I set up the 2025 recurring meetings using the same meeting ID and passcodethat I used for 2024 meetings? Or is this a random generated assignment that I have no control over? Thanks

Hello, how do you include a Zoom meeting when creating an event on Apple Calendar?

I recorded a Zoom meeting, but the exported MP4 file does not include the speaker's video or participant views. However, the recording folder includes a file named double_click_to_convert_01. I suspect this file might contain speaker video perspectives or other view options.Here is the file list in my recording folder:audio1264568021.m4avideo1264568021.mp4video1264568021.vttdouble_click_to_convert_01double_click_to_convert_02closed_caption.txtchat.txtrecording.confzoomver.tagMy questions are:Does double_click_to_convert_01 contain video recordings of participants or speaker views?How can I convert or use this file to check if it includes the speaker's video?If this file does not include speaker views, is there any way to retrieve that perspective from the current recording files?I would appreciate step-by-step guidance or advice on how to retrieve the speaker's video. Thank you!

No text available

This troll flicked off and on with loud noise but I could not remove him as he flicked on and off so fast. Do I need to change the link for next week?LInda M

Good morning,We have the following problem in Intune with the Zoom for InTune app:The employee receives a Zoom invitation in Outlook on the smartphone via Outlook. He opens this link and afterwards the following error message appears:"Action not allowed: This data is protected by your organisation. You must log in to the app with your account "...." to access the data. If you are already logged in with "...." contact your IT administrator.We have set the following via InTune:Zomm for InTune released via the VPP for the client.Assigned the app to all devices and this app is also installedApproved the app as an enterprise app in the Azure Portal as a global administrator.Approved the app in the Protection Policy.Can you perhaps give me some tips on what I need to configure, although everything fits according to the documentation.Thank you very much.GreetingsMarkus

For big conferences, I am currently using the Caption API to display subtitles and would like each participant to be able to switch them to their preferred language. Because the Caption API has a “lang” parameter, I tried sending translated subtitles using different “lang” values. However, Zoom displays all of those subtitles for each language simultaneously. Is there any solution?

I was trying to trim a recording of a lot of dead space at the end. Pushed the button, and realized I saved the dead space and lost the meeting itself.Is there a way to reverse the process or recover the original recording from the cloud?

HelloI have been using Zoom successfully for the last 18 months at home.2 days ago I started having the problem where all other people are a black screen.  I can see myself but can't see others (when their video is turned on). This is the same problem across different devices (mac, android, PC)Same problem with different meetings in different parts of the countryThis is the same problem is wired or wireless.Same problem if I log in using different accounts. The statistics page shows severe packet loss on the Video -> Receive side (like 80% to 99%). See screenshot All my other programs such as Netflix function fineSpeed tests are fine. Of note however is: the problem goes away when I don't go through my router at home. I tested tethering to my mobile phone hotspot and the problem is resolved (albeit a very slow connection given the nature of my mobile reception). I have updated the firmware in my router and tested with my ISP to check if there is problem

I have created a group in Zoom to restrict AI Companion for Workplace to a specific group.  It doesn't look like I can do the same for Meetings.  It only seems I can enable or disabled AI Companion for Meetings for the whole organization.  Is that correct?  Does anyone know if that functionality is upcoming? Thanks in advance!

I just upgraded to Zoom Pro. I had a meeting this morning and I can't figure out how to get the transcript from it. I did everything that the support page instructed as far as checking all the right boxes under Account Settings. Can someone help?

Проблема вот в чем. При подключении к конференции изображение моих коллег начинает отставать. Изображение может на пару секунд перекрывать предыдущий кадр или как-то путается и тормозит. Для меня это очень важно, т.к. я общаюсь с глухими друзьями. Подскажите, как решить эту проблему?

I understand how to add a new doc to zoom, but when I search my saved docs on my laptop, it is not showing new docs.  How do I access new docs to upload?thanks~! 

When sharing computer audio the participants hear a loud hissing sound.  It does change with the sound/music being shared, but it is still mostly static.  This is true with audio from a video, just amazon music, and even just system sounds.  The system sounds end up sounding like an electric guitar but change in tone similar to the sound itself so this seems to be a bitrate/sampling problem or something. Feel like I've tried everything.  Similar issues can be found back to 2021 with the biggest solution back then to downgrade to 5.6 which is now too old and an upgrade is forced as soon as that version starts. * I've disabled all audio enhancements in windows 11* Tried 16 and 24 bits* Removed dolby effects and realtek console* confirmed I have the latest audio drivers* tried both the mono and stereo options in zoom* tried the different audio options in zoom (though most of those seem geared towards the mic)* upgraded to the latest updates for windows 11&nbs