Products

I am an online teacher.  I have version 6.0.11 (39959).  When I share a document both myself and my students have audio distortion (burbles, crackles, gobbledygook sounds etc).  I've checked the drivers for my web-cam; headphones and they're all current; I've changed the style of headphones and tried the laptop camera; I've swapped the devices beween ports; I've updated zoom, uninstalled and reinstalled it with 64 bit .... no change.    I'm now having to screenshot documents and copy and paste them into the chat, so that the students and I can work together and hear each other at the same time!!   Tempted to find an alternative to Zoom!!!!!!! Any solutions/suggestions would be most welcome & fairly urgent.  Thanks.  

When I create a Meeting Notice in Outlook and click Zoom "Schedule a Meeting", Zoom opens to do this.  However, the Save button is not highlighted and I can't save the meeting in the Outlook notice.  This problem just started today.  Any ideas?  Thanks.

I'm looking for a way to automate sending Zoom recordings from Zoom to Dropbox. The recordings in question are password protected but no password is required for anyone within our domain. Both the Zoom account and Dropbox account share the same domain credentials.We used to have a Zapier zap set up but it no longer works and they cannot assist. What alternatives to Zapier are there for this function? I tried to follow the steps in this discussion but they did not work for me.

In our TownHalls i usually share PowerPoint presentation and navigate the slides seamlessly. However when one of the panelists request control to navigate through the slides himself there is almost 5 second delay from the time he selects next slide and the slide transition.  Is there any way to fix this? 

Hello everyone, I really need your help.I can not use the app on Ubuntu (20.04) properly anymore - the app keeps "loading the calendar" although there had been no such issue before the latest big update a couple of weeks ago. I simply can't access my meetings or start one, or anything.I can't even see other's whiteboards when I join a meeting and they share it - other participants can see the whiteboard while on my computer it's forever "loading". I have to join meetings in browser and then transfer them to my app and I can only use my whiteboard in browser as well. It's very uncomfortable. Today, the app started freezing and crashing in the middle of a meeting and I have to rejoin and start all over again every 15 minutes or so.Does anyone have an idea how to solve this?

Hi, I'm a teacher using zoom for my classes, and I'm left-handed, which is becoming a problem when I share a screen or use the whiteboard, as the inclination of the pen is to the right and for me to write with that pen is really a nightmare, even my writing is becoming illegible. Is there a way I can change that pen inclination to the left? My brain seems to stress using the pen. I don't know if this also happen to other left-handed people, as it's really affecting me. Thank you

I want to see all the meetings within a Zoom workplace (4 users, 3 of which are licensed) and who those owners are. Where would I go to find that information?

I am experiencing 2 issues using Zoom scheduler with Apple calendar. 1) I am finding that any meeting I directly create and delete on Apple calendar (both iPhone and Mac devices) are not syncing back to the Zoom scheduler to show these times blocked / available. 2) Meetings scheduled directly in Zoom scheduler are showing up on my Apple calendar but do not delete if the meeting is cancelled. I reached out to zoom support who just sent me back the Apple calendar set-up and conflicts instructions which I already completed. Has anyone else had this issue and resolved it? Thank you.

Hello, please, I would like to know if there is a possibility and what solution to integrate the Zoom platform with a database or Excel spreadsheet which will contain the emails of the members of a study group, that is, if the participant is included in the study group he will be able to participate in the meeting, otherwise he will not have access to the meeting link. We currently perform this procedure manually in 15 individual study groups, which have an average of 20 to 30 participants and there is a rotation of members of each group. We access the Excel spreadsheet and cross-reference the information with the emails registered in the Zoom meetings to find out if the participants are part of that group or if they have already given up participating. Thank you for your support and attention.

When I share my screen to share a presentation, zoom bugs and restart. I'm trying to share my screen multiple times but it keeps bugging. This happens frequently... Thank you for your help.

I am using the zoom account my work owns and I am trying to test out the recording function but every time I hit the record button, all it does is bring up the record settings. No other start button comes up or anything, no recording is started. What do I do here?

Hello, Is there an option, currently, to no have an email sent from the AI Summary (and only have that Summary hosted in the Host's Zoom account)? If not, can you please take this as a Feature Request to have the option to not have that Summary emailed? I do not want the summary to be emailed and then, therefore, be stored on that server. Thank you.

I've tested to take a group photo with Group Photo App, and it only takes the host's photo even though other participants(2) have allowed to take the photo, the collage is only showing the host, is there a glitch with the App?

Hello !Currently, I'm trying to help a person under Ubuntu who wishes to share their screen with their audio c:However, when they start sharing their screen (while ticking the "Share audio" option), their audio is not shared at all 😞We've tried to :- Check the Zoom Engine volume to see if it's not muted, and it isn't- Reinstalling Zoom However, the sound is still absent...when compairing to another computer on which the sound works, it seems that Zoom actually created a new Audio Output called "zoom_combine_device" that you need to select in order to get the audio - however, on the computer of the person, Zoom doesn't generate it 😞Do you have any clue as to why that is ?Could it be fixed by using either Pulseaudio or Pipewire ? (i haven't tried to reinstall Pipewire on their computer, so i'll ask them to do it) Thank you for your answers!

Dear Zoom Team, As a loyal customer for several years, we’ve greatly benefited from your webinar add-on. It has been instrumental in helping us host professional webinars with high-quality equipment and excellent speakers. I’m writing to suggest a feature that I believe could further enhance the experience for both hosts and participants, taking webinars to an even more professional level. When we invite external speakers, it would be incredibly useful to have the option to place them – or the existing participants – in a separate waiting room. This would allow us to test audio, video, and other technical setups without disrupting the participants in the main webinar. This way, attendees won’t be exposed to conversations between sessions or any technical checks. Once everything is ready, the speaker could then be seamlessly brought into the main webinar, where participants can see and hear them without inter

Hello friends, Our meeting participants in China suddenly cannot attend the meeting. It says: Due to the restriction of the host account, you cannot join the meeting.Error code: 13215. We paid annual fee for our accounts. We are in the US. I don't why it suddenly won't work. Any ideas? Warm regards. Andrew

Hey everyone,I've read in the documentary that there's an option to enable "read receipts for messages" in Team-Chat. But I can't find the option "Visibility" or anything else like this in the settings. Is this a PRO feature? We're just a basic user (Version: 6.1.11 (39163)) on MacOS.Thanks for your help.Cheers, Sven

When I Alt+Shift+T, a cross with pixel coordinates appears, and Zoom pops up when I press escape.In Settings, I don't see Alt+Shift+T listed under Keyboard shortcut, how can I disable Zoom's binding of Alt+Shift+T?

I have added Fathom to my zoom account, which works when I join someone else's meeting room. However, when I schedule a meeting of my own, it says it is unable to join. How can I fix this?

We have connected Pardot to Zoom Webinars successfully. We are working on creating a Pardot form. Is there a way to use the Pardot thank you message? We iframe the form on our website and want to keep the thank you message in the same iframe. The Zoom instructions mentioned using <input name="redirect" type="hidden" value="html"> to show a different thank you message than Zoom. We aren't sure how to keep a thank you message in the same iframe or use the Pardot thank you message. Any ideas? Thank you!

Hey everyone i have a question regarding Zoom portrait recording i want to record my meetings in a portrait so i can make youtube shorts from that content but in the zoom, i am not able to find the options for portrait recording please help me to fix this thanks i advance.

I am building a system to get all the Users and their Licenses from our Zoom account.I cannot seem to find anyway of accessing which license a user account has through the API. I know I can get the calling plan used on Zoom phone, but I cannot find any other license specific information within the API.

Just hosted a webinar. There were at least 2 different people whose names were listed 3 times in the attendee panel. The attendee report shows these same people listed multiple times in the report with different times in the session. What can cause the same person to be listed 3 times as an attendee? 

I recently ported my T-mobile number over to Zoom and thought that the advertised "SMS" capability would at least enable me to continue to get 2FA codes via SMS, but I'm unable to get anything from anybody (human or robot) at this time. After a bunch of digging I found conflicting threads about needing a "direct" number that is not the "main company" number and having to go through the horribly slow and convoluted process of 10DLC.  My number is assigned to just me and is not assigned to any other pool, main line, or group. The only thing I haven't done to troubleshoot is the 10DLC campaign setup process.  I would like Zoom to confirm that you can't receive SMS messages unless the 10DLC process has been completed and if true, explain why users must go through this process to receive SMSs. 10DLC makes sense for outbound messages but I'm really shocked and disappointed if this is true for inbound messages as well. P.S. The solution of do

Recently I always started my meetings by clicking the blue Start button on Meetings tab in desktop zoom client. Now this button has gone. So I have to open the text of invitation, copy and past link into browser there suggestion to open zoom-client appears. Only after that my meeting starts