One internal user cannot SMS text a specific phone numbers, others in account can. | Community
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Newcomer
February 13, 2025
Question

One internal user cannot SMS text a specific phone numbers, others in account can.

  • February 13, 2025
  • 1 reply
  • 2 views

Individual affected has correct licensing (Person A). Was texting the phone number in question (person B) throughout the day, then suddenly messages stopped going through. 

 

When Person A messages other numbers, they work. When other users in our org text Person B, it works. It's only SMS messaging between (to/from) Persons A & B that are not working. This happened suddenly and with no change in the system, licensing, etc. 

 

Person B checked to make sure they didn't block A's number & vice versa - they haven't.

 

Has anyone dealt with this?

1 reply

Ray_Harwood
Community Super Champion | Customer
Community Super Champion | Customer
February 17, 2025

Make sure the user’s phone number is configured in your 10DLC/SMS campaign.