Products

Hi,  Every time I schedule a new zoom meeting, upon clicking "save," Outlook opens and it asks me to import the meeting into the calendar. Is there any way I can prevent this? I made a new zoom account and used my work email, but it still pops up.

thank you for your work

Hello, writing to you in times of great needIn my organization, users use zoom meetings by creating them via browser. They copy the meeting parameters to a recurring meeting in outlook. And they send this meeting to several people. All good so farBut sometimes they decide to add something (text, files) to a meeting instance. Send a meeting update to all participants. And then boom! When a meeting participant opens the modified meeting in the calendar, he sees it with a corrupted encoding. Everything is ok with meeting update in inbox, problem with calendar.Here is an example of corrupted text:РЎ уважением,of course I can convert this text into readable, but this will not eliminate the problem, but only the consequencesthanks!

HelloI am a coach and i always used zoom for my training.i have not problem when i talk butthe problem is that people don't hear the music so it'is impossible for me working.  Can you help meFabé

Hi @jdott16 with zoom update while I share screen I see participants view tiles floating, I usually keep zoom in desktop 2 and work with desktop 1,the participants tiles of which participant is talking is highlighted and i dont see a option to disable the view,I just want to remove it and see nothing on my screen.  We keep our cameras off**Problem 2:While screen sharing even when the zoom meetings controls are in desktop 2 and working with desktop 1,the other users see black/grey boxes ? how to fix that ?Problem 3:Annotate symbol at left botto

All lot of my meetings use waiting rooms to keep out Zoom bombers. A nice feature would be to "admit and pin". Today, I can "Admit", but then need to scramble to find the person to "Add pin". Tonight, we had a bomber and luckily I had pinned him when he entered (because it was not a name I had seen before). If I had not pinned him, it may have taken a moment to finally remove the pervert. If "Admit and Pin" was an option, it would be a whole lot less stressful

Could you please enable for Full HD or HD video in meeting 

Suddenly, my mic is not working when I host.  I can hear the other person, but they cannot hear me.I am careful that the mic icon in the lower left is not turned off.One suggestion states I should go to my icon picture in the upper right and pull down the "Settings" - but I do not have that option.I have turned off, unplugged, and re-plugged my computer, that does not solve the problem.Other ideas?Thanks

Hi Community, Can anyone tell me whether anyone at Zoom is capable of consolidating my existing Workplace Pro and Phone Unlimited US & Canada subscriptions into a single Pro Plus subscription? It has taken the combined efforts of Zoom's Billing, Sales, and Technical Support teams eighteen days, three tickets, and 4 phone calls and counting to essentially tell me: "Well, you can do this yourself if you want. Since you can't subscribe to Pro Plus yourself while you have existing subscriptions, all you have to do is fully cancel all your plans, wait almost a month for them to fully expire, subscribe to Pro Plus at that point, and then immediately file a support case with Technical Support to see if they can maybe get your phone numbers back, since you will immediately lose them once your plans fully expire. There's no guarantee you'll be able to get them back anyway, even with Technical Support's h

Hi. I turned on the setting "Mute All" participants upon entry on my main settings and it doesn't work. Participants are still unmuted. Does that option only work with certain zoom versions? A quick response is highly appreciated. Thanks! 

Just bought a new iPad and I cannot connect to any Zoom meetings either through link or entering the Meeting ID. I receive the below message:   I can host a meeting on my iPad and people can join, but I am unable to join others. Here are the troubleshooting steps I took:   1. Ensured I am on WiFi and connected (was able to log onto other sites, including zoom.us) 2. Deleted and re-downloaded the Zoom app to ensure I have the latest version. 3. I noticed a lot of support mention Firewall, but gave no instructions how to adjust these settings on an iPhone/iPad.   Any help is appreciated as I literally only bought this device for Zoom Meetings. Very frustrated.   Thanks!    

My Zoom version is 6.1.6 (43767), used on a windows desktop 64-bit operating system, x64-based processor, Intel(R) Core (TM) i5-7400 CPU @ 3.00GHz 3.00 GHz.I use the desktop app : Zoom WorkplaceEverything worked fine until I was forced to update my Zoom desktop app to 6.1.6. 10 days ago. The problem is:While sharing a power point presentation (slide show) with students, if I play an audio file inserted in that presentation, the students can’t hear a thing.I can hear the audio document although the volume appears down.Students can still hear me talk and I can hear them.The situation is the same on one screen or extended screen. Surprisingly, a small number of ppt presentation work fine but the majority don’t.I use the same software (MS ppt) and the audio files are all mp3 format.So, I can’t understand why that is happening (sound being shared in some ppt documents and not in others)

I am the host of the meetings, and with some of my students it happens that their camera is functioning in the main room, but as soon they enter the Breakout room their camera switches off and only a black screen is show. Back in the main room their camera is on again (but sometimes not even).And it happens sometimes the other way around: the camera works in the breakout room, but when being back in the main room the camera is off/black. Anyone an idea what is going wrong and how to solve this?

Hello, my Zoom keeps shutting down and reloading on its own in the middle of my calls. It will close and immediately reopen and rejoin the call. It does this about 2-4 times per call. 

Hi Zoom Community 👋   Zoom has announced updates to IP subnet ranges and network configurations for various services. New and updated IPv4 ranges have been added for Zoom Phone and Zoom Contact Center, with specific ranges for HTTP Call Widget requests in the Flow Editor. Additionally, one IP range (16.63.29.0/24) has been removed from Zoom Meeting and Cloud Room Connector services due to migration to larger contiguous ranges. Network administrators should update firewall and network rules to accommodate these changes. Zoom has also introduced new URLs for client certificate validation, which should be added to network configurations.   US01 outbound (NAT Gateway EIP): Jan 3 2025 5:00PM PST This change will modify Zoom initial connections for ZP/ZCX from existing NAT gateway IP to BYOIP subnets. There is no expected impact or actions for Zoom c

I just hosted a meeting from my own private, paid Zoom account. Afterward, I needed to adjust some things in the AI meeting summary, so I went to edit it. When I then tried to re-send it to myself, I got the error "Your settings do not allow you to share with users outside of your organization." I am the owner and admin, but I tried in vain to find a way to change this setting. Where is it? What am I missing? TIA!

Why can't we just close Zoom with one click, like 90% of the other Windows applications?Why do I have to click a bunch of tiny icons a bunch of extra times to exit Zoom for real?What benefit does this give to the user? And no, checking the option to not minimize when exiting doesn't work.  Some product manager at Zoom decided they need to make everyone leave their app open as long as possible, as often as possible.  It's disgusting

My org has 40+ Zoom Rooms that use iPads as the controller. I have added the MS Teams icon to all of them and for the most part it works fine. However, there are a few that keep dropping the MS Teams icon.We keep all of our devices updated to the latest software versions, I have ran the Powershell commands to make sure all calendars are the same as far as settings are concerned and as stated above, roughly 37 of the rooms have had no issues for months. Teams meetings appear on the calendar with the Join button enabled.Recently, I have been working in one of our Boardrooms, uninstalled all Zoom software, cleaned the PC running Zoom Room client, reinstalled, same on the iPad. The first time the icon appeared on the Home screen and worked fine but then it disappeared a few days later. When I tried the same process again it does not appear, Teams meetings will show on the calendar but no Join button and no icon.If anyone has seen this type of behavior, c

My office has a number of small conference rooms or personal work spaces set up as Zoom rooms, each with a desktop console and a mounted TV/display on the wall for use in the room.  I want to use the mounted display in a Zoom room as a second screen for my laptop, not as a duplicate of my laptop's single (small) screen. Am I just really dense in that I can't figure out how to do this? That seems like a really obvious, high-demand use case, and something that other (not Zoom) solutions solved literally a decade+ ago. 

Hello, I am attempting to create a new whiteboard and I keep getting this error below:  Cannot find collaboration servers-code-cc588a225c-1734626848045 When I try to exit out of the pop up box it takes me back to the whiteboard homepage. I am unable to open any previous whiteboards either. Please help! 

Hi All - I have a small business we only 5 staff - 2 of which are remote. For the zoom phone system this is what we would like - 1 phone number for clients to call with extensions. This phone number will be primarily answered by one of our staff and then routed to the other used. Also we would like to be able to call out from this number and have multiple lines so more then one of our team can call out at once.  Is this possible? Do I need to get every user their phone number or am I ok with just having one Main line number to do this?  Thanks!Michael

I have my password for signing in..however if someone asks to join the meeting..after entering the zoom id, they are asked for a password..how can I get a password for people joining my meeting?

Hello everyone, sorry for my English but I use the translator. I hope to explain myself better.I wanted to understand something technical. If multiple attendees open their microphones and clap their hands during a meeting, how many of those claps will they actually hear?I thank you in advance.

Hello all zoomers,  I am writing this with deep and utter profound sadness that the video filters have seemingly been removed without prior notice and provocation. It makes me just visibly frustrated at the lack of forethought on behalf of the tech support that they would do such a thing to the community. What am I missing? I am not as upset as my satirical message may have lead one to believe, but I am filled with snark today because the Zoom Support (and I use the term support loosely in this case) isn't as foretelling and forthcoming as one might have expected. 

I host meetings from the Zoom desktop app for Windows. I have the latest version 5.10.4. My settings are set that an attendee is unable to join via browser meaning they must join the meeting with the Zoom app (which I know is required for remote control).  My attendee was sharing her screen but when I asked her if I could have remote control, she said she didn't have a remote control icon in her Zoom menu? When I clicked on the drop - down next to 'view options' on my computer, there was no 'request remote control' option for me there either - which there usually is. This Zoom support article at https://support.zoom.us/hc/en-us/articles/208072316-Using-Remote-support-session says that one of the pre-requisites is that the