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Explorer
February 14, 2025
Question

Allow users to record their name

The Zoom Phone automated attendant's pronunciation of people's names is wrong in some case. Zoom needs to allow users to record their own name. 

5 replies

Partner
February 15, 2025

I agree, this is a great feature request. Thanks @ECollins! 

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Partner
February 18, 2025

Yes, this! Most TTS and IVA say my name incorrectly, and this would be a great improvement to Zoom!

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Partner
February 18, 2025

I agree, allowing users to record their own names would be a valuable enhancement to the Zoom platform.

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Partner
February 19, 2025

I agree, this would be a valuable feature for customers.

 

 

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sparrow
Community Super Champion | Customer
Community Super Champion | Customer
February 19, 2025

You always have the option to externally record a greeting stating each option, 1 for this person, 2 for that person, etc..... by someone who can pronounce it correctly. We have an organization of 25k users and moved to 3 different voicemail systems in a 13 years span. Most folks are either fine with the Zoom TTS pronunciations or upload their own professional greeting. 

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