Products

I have set my background for no blur but it still blurs. How can I eliminate any filter so you can see me and the actual background? I do not want any special effects.

Is it possible to add a note to a NOT READY code?    Use Case:  Agent needs to go into a not ready to handle an in person customer.  Is it possible that they could add a note to their not ready state with context of the interaction with the in person customer?

I am wanting to set up a recurring meeting that will need to use break out rooms, but I won't always be able to attend the meeting. This is a social gathering and I don't want to ask a bunch of people to signup for a premium account just so that we have coverage if one or two of us miss it. Can a co-host without a premium account run the meeting and manage breakout rooms if the host doesn't join? 

Hi there, Im after support due to every time I join a zoom call the volume of call matches my system volume...Resulting in me having to always go into my systems volume settings and turn it down.Is there not a way we can set this to a level say 30 volume and it just joins at that level without adjusting back to full?? Thanks

Hi allI'm attempting to upgrade the Zoom Workplace client on my laptop, and for some reason the system is missing original .msi file required uninstalling the "old" client. (6.0.37634).tried locating it via Zoom downloads page, but couldn't find an archive for old versions..Anyone knows where I can get the specific installer for this version?

As reuniões salvas em nuvem permanecerão com as extensões válidas para posterior visualização?

Есть варианты что можно сделать? Пробовал: обновление обновления виндовс,драйвера видеокарты,переустановил,скачал старую версию,скачал новую версию. С телефоном все работает, ошибка на ПК  

Hi. I have problem when I want to add user in admin module. I try to add them by using their email account. After I add them notification pop up and said "1 user has been added. The user is listed on the Pending tab.". After that I check to Pending Tab, but it's empty. I try to contact the user to that they receive email from Zoom? They said not. I try to add another user but it works.  Can you help me to solve this problem? Because we use Zoom for education purposes and the user are student and also lecturer. Thank you for your help. Warm Regards, Raphael Prawira

We're trying to implement a standard SIP protocol stack by integrating the Linphone SDK and then join Zoom and Teams meetings as participants. However, we're not certain whether the SIP protocol stack of the Linphone SDK can communicate with Zoom. Because as you know, even the standard SIP protocol allows users to carry private customized parameters within a limited scope. Besides, we also have concerns about the adaptation in terms of audio and video protocols. We don't want users to experience black screens or voice loss. So, we'd like to know whether someone have encountered any precedents where a SIP client based on the Linphone SDK joined Zoom meetings, and how the call quality was, as well as what additional work needs to be done.

Hi! We are setting up a recurring webinar for three dates (april 12, 19 and 26) - after registering, the confirmation email is sent with the .ics file attached - when I open the calendar invite, it is only for two of the three dates. Any ideas why or idea of a fix? 

This seems to be a new issue for us and I'm trying to figure out if it's a bug on Zoom's end or Microsoft's end. We use Office 365 and thus Outlook for calendar.  We have several recurring meeting series in Zoom that require registration.  Once registered and download the ics file to add to Outlook, these recurring meetings are suddenly creating a NEW "Untitled" calendar in our Outlook calendar and adding the recurring even there.  See screenshot. If we create ONE Zoom meeting requiring registration, this does not happen.  It has only begun happening on recurring meetings AND these recurring meetings have been created for quite some time, they are not newly created events in Zoom. Please advise.  Thank you.

Hi all!I've been using zoom for a wee while and then all of a sudden when I've sent zoom meeting links out to my clients, when they open or click on the zoom link, they are being prompted to 'Please sign-in with a commercial zoom.......' Can someone please help me to navigate (I'm presuming) my end when scheduling a zoom meeting. Thank you so much.

I have a recurring meeting.  I can see this week's occurrence on the app, but I need to edit it on the web based version and it's not showing up at all - not in current meetings and not in previous meetings. 

Use to subscribe to Pro but was a new user and decided I no longer needed it.  Are there dial-in numbers for Basic accounts when setting up meetings?  I've scheduled two 30-minute meetings and neither have dial-in numbers.  Tried searching self-help videos to no avail.  Thanks!

Hello. Todat at 9 am I tried to launch zoom as usual for my lecture (direct link from school website). It tried to connect but failed several times with an error code 5003. Then tried to sign in but faced the same error code.I searched for a fix and tried these:Re-install updated version. Re-install previous version. Disable anti-virus. Check firewall settings. From command line: flush dns and related settings. Reboot the system. Try multiple DNS. Problem still persists.I also tried to join lecture from android on same network and it works fine.Can anyone help me solve this problem?

Hello, whenever I press record video for a zoom meeting it never saves afterwards and I have looked at the zoom app and my zoom folder and I can't find any saved videos.

Hi,I’m not able to connect with either the Zoom app or website on my Mac.  All my other apps and sites are working. I have Kaspersky but can’t see any settings that would prevent access to Zoom. It also has not been a problem previously. I’ve tried OS software update. I’ve tried uninstalling the app, but can’t reinstall due to not being able to access the site. Grateful for any ideas. Thanks   

Hi im korean user of zoom and im so appreciate to use your program, its so helpful for communicate with others.  but i have some problem about using that.  i have some plan to communicate my friend with zoom. because of my friend is in trip for 2weeks  i think she is in swiss now.. when sending my zoom meeting link to her, she can't entering my link so i ask for your site to solving this problem. how can she entering my zoom meeting link?   please anybody make me answer for this problem..  i really hope so   

I am integrating Zoom with the Acuity platform for scheduling. Acuity allows me to enable a Zoom account, and I have configured my account with the Basic (free) plan. We are an online psychology project, and I am using Acuity to enable all my collaborators (psychologists) to manage their schedules, allowing patients to schedule appointments with the psychologist of their choice.Which Zoom plan should I purchase to allow my collaborators to have simultaneous calls? For instance, if one patient schedules with Doctor A on Monday at 9:00 and another patient schedules with Doctor B at the same time on the same day. Is it possible to have two simultaneous calls? Additionally, the calls need to last longer than the 40 minutes provided in Zoom's free plan. Ty,Tom

I have my zoom integrated with another app that opens Zoom meetings. The meetings opened by the 3rd party app (Therapy Appointment) do not follow my settings for the waiting room. Please help

Good evening. I am facing a problem... I did something silly and I have apparently lost one of the unconverted files from a Zoom session forever. Let me first explain: I had a session that hadn't been converted to audio and video yet, and there were two files named "double_click_to_convert_01 and 02". No matter how many times I clicked on them, it was impossible to convert them, so I decided to turn to Google for help. I found a page that said if I created a 30-second video, opened the folder where this session was being recorded, copied the files that couldn't be converted, and THEN deleted the ones that had been created, I would be able to get my videos to convert... Well, I deleted what I shouldn’t have, one of the files I had copied. When I desperately went to the trash, I found it, but when I restored it, it didn’t appear in the folder. Most likely, it didn't show up there because there was another file with the same name... I don't know what to do. I am desperate. I only have

I paid to become a Pro member because I wanted to use the video filters for my Pro account, and I enabled the feature on my account via the web, but it hasn't shown in the desktop client. Where can I make sure that shows up on my desktop client? My version is 6.0.0. 

My Zoom work place meetings video displays as tilted. I have tried the usual things, other participants videos do not appear to be tilted, MS Windows Technical Support has verified with me that my Dell Inspiron 15 laptop's camera is working fine, displaying no tilt, uninstalled and reinstalled the Zoom app, and have looked for any mention of the problem in support information provided by Zoom. Please give me a hint as to what is going on, or if you would like clarification of the problem. Thank you. 

The picture from my ipad camera is far too wide/high/colour shifted in Zoom. I want to be able to change the video size etc. input to Zoom and transmitted to the meeting. On my Mac Air I use an app called iGlasses. This picks up the camera feed, changes it in to a virtual camera which I can configure in a zillion ways, then Zoom uses the virtual camera. How can I do something similar in Zoom on iPad iOS? I would even be willing to purchase an external camera and/or app if need be.Best would be if I could do this within Zoom.(No one seems to have a clue at e.g. Logitech or Zoom how to do this very simple operation)

Hi , I want to ask about the camera in Zoom that cannot be used; the camera is on, but the Zoom display is blank and does not show any image. What should I do? Is there a bug in the system? The application has also been updated to the latest version. I am very confused because I have to interview a candidate, but the camera cannot be used.