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I have Zoom pro. I have "Meeting-HD Video Quality" enabled. When I record to the cloud, it records the gallery view in 720p and the speaker view in 360. How do I record both in 720p?

Looking for help understanding documentation on account consolidation.  we have acquired a new company and need to move their zoom account data from their old domain x account to their new account with us on domain y. Does this require the invite to organization and that part first? Really trying to move the data over in bulk from email 1 to email 2 even if those are 2 different email domains?Their staff have a lot of recurring meetings that we need to move to their new accounts.   Please help!  

Hi Guys, Now that AI Companion has launched. I was wondering if anyone was aware when this functionality would be coming to their VDI client version? We're running Citrix at the moment, I believe there should be a new release soon as the last major release was 6.1.10

Bonjour,Depuis la dernière refonte de l'interface, il m'est arrivé à 2 reprises l'erreur suivante.Je commence une réunion, je veux enregistrer et je clique sur l'icône "enregistrer"... sauf que rien ne s'est enregistrer car il faut aussi cliquer sur la pop-up "enregistrement dans le cloud".Ce n'est que la 2e fois que j'ai compris mon erreur et que celle-ci était dû à cette nouvelle interface.Avant, c'était beaucoup plus clair car il y avait un choix à faireEnregistrement sur l'ordinateurEnregistrement dans le cloudMaintenant, il n'y a ps de choix à faire et juste un pop-up qui indique "enregistrement dans le cloud"... sans indication qu'il faille cliquer sur la pop-up !!!!!Suis-je le seul à qui cela arrive ?  Je pense qu'il faudrait être beaucoup plus clair sur le fait qu'il faut cliquer une 2e fois.Merci pour vos réponsesRémi

When I am in a Zoom meeting and press lower case x then the video automatically starts, how can I stop this from happening?I'm using Windows 10 Enterprise v22H2; Zoom Workplace, Version: 6.2.3 (47507). I'm also using Open-Shell (so menus and look is on a previous Windows), but I can't see how this would affect things as no short cut keys.I haven't had this with other programmes.

How can I ensure that registrants are not sharing the zoom link with outside attendees? Can a unique link be provided to registrants?

I would like to know how I can make it so that when I send my students an email with the day's Zoom link, they have to sign-in with their first and last name before joining (everytime).  This way I can print out the attendance. I know there is a report I can print out, but I have a lot of students that use other family members computers or public computers or their iphones and their name does not appear. Thank you in advance.

When I get into a breakout room defined by the host, my Zoom client crashes. I did remove and reinstall it again but it's still the same.Ubuntu 23.10Zoom 5.17.1.1840Installed from https://cdn.zoom.us/prod/5.17.1.1840/zoom_amd64.deb Does anyone know what's happening?

Ich habe ein Problem mit der Galerieansicht. Nachdem ich einen Raum verlassen und zum Hauptmeeting zurückgekehrt bin, verschwinden die drei kleinen Punkte und die Wischoption, sodass ich die Galerieansicht nicht mehr aktivieren kann.Woran liegt das Problem?

Hello, I am attending training abroad. But my English is not sufficient. Is there a program that will translate what is said into Turkish and what I say into English? I saw a program called Wordly in Zoom. Can it be used? What are the conditions?

Hi Team,We are looking to use Wired/Wireless Screen sharing feature for our Kiosk however this feature is not available for Kiosk Zoom Rooms.Main purpose of this is for our Kiosk which we are using for IT helpdesk support.Since there is limitation of wired/wireless screen sharing it makes it difficult for support agent to assist end users.It would be helpful forZoom room kiosks have this feature since this is already available on zoom rooms.

The Zoom app started crashing this week during regular meetings on Samsung Android tablet. It had been working fine, what happened? 

Is there a way to download them all at once? Right now, you have to do it one by one.

Buenas nochesEstimadosno permite iniciar sesión con Google al momento de ingresar al zoom en mi pc queda sin responder ya la desinstalé e instalar nuevamente y no permite iniciar sesión con Google me ayudan por favor que debo realizar  

Hi,  I want to be able to add the chat to the recordings, so what people are chatting about is visible in the recordings when watched back Is that possible? And is it possible to edit recordings to add them?Thanks 

Dear Zoom Support Team, I am experiencing audio disconnection issues while using the Zoom app on my Blackview tablet. The issue occurs during meetings, where the audio stops unexpectedly or does not connect at all. Here are the steps I have already tried: 1. Checked and enabled microphone permissions.  2. Verified the device volume is not muted.  3. Restarted the app and my tablet.  4. Ensured I have a stable internet connection.  5. Updated the app to the latest version.   Despite these efforts, the issue persists. Could you please assist me in resolving this? If you need additional information about my device or the app version, let me know. 

I cannot find an answer to this, but if I did miss a solution, kindly point me to it. Since about mid August of 2024, Link Previews are not being displayed in Team Chats. When a video link is posted, the thumbnail and video title are not showing up. There has been no changes that I am aware of to the account settings. I have tried turning on the 'Enable advance chat encryption" ... and then selecting "Enable Hyperlink Preview" when it appears and saving the change, it does encrypt the chats, but still no change in regards to the previews. Is there a setting I am missing, or has something changed globally that I am not aware of? Thank you in advance,  

Hi,Recently, the classic whiteboard (which I definitely prefer over the new one!!!) keeps minimizing as soon as I click any button on the tasklist.I believe it must be a software issue as this is a new problem which I haven't had in all those years.As Zoom cannot be contacted directly (which I believe is really bad manners as we are all paying for their service), I am asking you guys if you have any suggestions of what is wrong.Thanks in advance! 

I created some polls in advance of a workshop I was going to facilitate on Zoom.  Normally, when I set up the Zoom meeting myself, I'm able to see the option to launch polls for the audience when I'm in the meeting.  In this case, however, I was not the one to set up the Zoom meeting - someone else did so I was not the main host.  When I joined the Zoom meeting, the host made me a co-host.  I went to launch a poll, but discovered the Poll feature was not available for me.  It did not show up in the main tool bar or under the "More" section.  I've had this happen before and don't understand why I can't access the polls I set up in advance when I'm a co-host even if it's for a meeting I didn't set up originally. 

I recorded a meeting and halfway through the sound fell off. Is there a way to restore the sound?

Hello, I am currently using a Zoom account with HD video options already enabled, but I am still experiencing poor video quality in my recordings, particularly those stored in the cloud. This does not meet my professional requirements. I would like to know if Zoom offers any feature or functionality to enhance the quality of recordings while keeping them stored in the cloud. If so, would it be possible to activate this feature for my account? I am using professional video production equipment and have a high-speed internet connection, so I am confident my hardware setup is not the issue. I look forward to your response and appreciate your assistance.

I have an issue where our T46U's are not making outgoing calls using a Verizon 5g router. * The phone is connected to the Zoom portal and shows online.* The phone can receive inbound calls.* If I change the ISP I can make outbound calls.* Other Zoom supported phones connect to the portal and can make calls over the 5g, just not the Yealink we have.* Can make a Zoom phone call using the desktop app over the 5g connectino.

Hello! I need your help so much.I recorded 2 important meetings on local pc (Mac). It were records for 1 hour and 30 minutes and second one - less than 10 minutes. But after 4 hours I cannot find this recording everywhere: not on Mac and not on https://zoom.us/recording/local too! Please, share with your experience what happened and when I can get my recordings?  I have a paid account if it's important. PS I did trial recordings twice: before meetings and after, and I can find this recordings (they were less 2 minutes). But my important recordings are lost😭 

Why does an instant meeting invitation come to my phone rather than my computer?   i am logged into Zoom workplace, btw.

I can't see myself in the video but the background is showing. I have changed usb ports, restarted my computer, changed cameras, nothing is working. What is happening?