Products

Ever since updating to the new version of Zoom (Workplace), my audio volume is half as loud as before. My audio works fine in all my other apps and programs. This is the desktop version running in Windows 10. I have checked all the obvious things like drivers and Windows troubleshooting.

Good afternoon! My question is about video quality in Splash's embedded media player. My company is in the process of switching streaming platforms and I've started testing Zoom webinars embedded in Splash's website. When I look at the video in Splash, it looks way softer/blurrier than in the zoom desktop client. I reached out to Splash, and they said "The features of the Zoom embed and native app are not 1:1. For example, Zoom's embed has a limitation of a 360p video resolution. As Zoom continues to update their SDK -- check out Zoom's public change log  -- Splash will make updates that will automatically reflect on your Virtual Event Page." My question is, is there anything we can do on the Zoom side to make this video quality any better in Splash? Are there any specific settings we can change in

I was trying to record a webinar interpreted in Portuguese locally, as a panelist, and the recording was interrupted with a message of insufficient disk space, but I had more than 60G unused. I tried on another Mac computer and the same happened.I am very used to doing this, and it never happened before. I'd appreciate any heplp

I use the Classic Whiteboard on an iPad Air. After updating this week to version 6.2.3 my Apple Pencil doesn't write smoothly on the screen. In contrast, the stylus works properly in other apps. It even works properly in the newer Whitboard, but I can't use that option because I can't see the other participant. Has anyone else experienced this Apple Pencil problem?

I'm trying to get a ticket ID for my integration with HubSpot for a Zoom Sessions event that already exists, but no Ticketing tab is showing up under Registration & Join. I have a Zoom Sessions Unlimited license so I should have permissions for it. Why isn't the ticketing tab appearing? TIA

I purchased a Samsung smart monitor (M7).  The Samsung rep told me I could do Zoom meetings with the monitor and accessory camera by logging onto the internet function of the smart monitor.   (I have the chat conversation with the rep saved. )  I spent hours with Samsung tech support, it doesn't seem that I can access the camera in Zoom.  The camera only seems to work with Google Meet, so the camera is not broken.  Does anyone else have this problem?  Is Samsung blocking Zoom in favor of Google Meet?  On Zoom, I get an error that the camera is being used by another app.  I gave Samsung tech support remote access to my monitor, and they couldn't fix it.   I can't delete the Google Meet app as Samsung has blocked that action.  Any ideas on how to fix this?  Thanks!

Hi! I will be using webinar breakout rooms for the first time today. I scheduled the webinar BEFORE upgrading to Zoom sessions. I have enabled breakout rooms in account management... just concerned that the breakout rooms wont be there when I start the webinar! Is there any way to test it? I tried a test webinar and maybe because it was just me there, the breakout rooms wasn't showing in the webinar controls.  Do I just have to trust it will appear for me?  It would be better to be able to create the rooms before the webinar starts!

Zooms definition of one month for webinar reporting purposes is INACCURATE. It says you can go back one month. Today is December 5th. I need to pull a webinar attendance report for November 15th. It doesn't show up. Zooms definition of one month appears to be 19 days

I was recently prompted to update my Zoom version and now, on my desktop computer in my personal Pro account, I suddenly no longer have a blur option and my custom backgrounds have disappeared. Also, when I click my profile picture, no "settings" options is displayed and I have no way to access any background options. However, I still have those options with a separate business account, where I am not the admin. So the computer/processor is not the problem.  I think the system thinks I am not the admin even though it has me as the "owner." How do I get those options back?

Hello. Unfortunately I can't find the blur under virtual backgrounds. There is no soft focus/Blurring the Background to be found under Zoom Web either. I have Windows 10 and the camera is the Osbot Tiny 2k. I've already reinstalled the software, but it still doesn't work on any device. How do I get the blur background so that I can select it? Thanks for your help!

Does Zoom Scheduler have a feature in which you can set an amount of time to block in which a client can schedule a meeting? For Example, I would like to block clients from scheduling meetings within 4 hours from now. I believe that Calendly had this feature. The goal here is to block the ability to schedule last minute meetings. Thanks all!

I am in the process of a certification that requires moderators to review a recorded zoom session. As part of the moderation, they need to see both participants side by side throughout the entire conversation when recording. I did a bit of research to see what Zoom suggests, and found https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062314 which states that using multi-speaker view will show the speakers on the screen at all times. The recording however does not do this and it's still pinning on the speaker, making it very difficult for the moderators to evaluate things like facial expressions etc. Could anyone assist me with how to rectify this?

Hello! After the Zoom update it seems the interface has changed quite a bit and there are fewer available settings. For example, I cannot rotate my camera in 90 degree increments anymore, which used to be an option in video settings when hovering over the video preview. As a result, my document camera projects the image upside down and I no longer have a way to correct this in Zoom. I checked the article on Zoom's website already on Manually Rotating Camera which no longer applies because it was last updated in March 2022...but the updates happened after that. Any advice?

Please understand that I used a translator so the grammar may not be correct.We are currently using Cisco's SX20 equipment.I was instructed to purchase a CRC license to connect Cisco equipment and ZOOM, so I purchased the license.SX20 equipment was added under My Account -> Meeting Room Management -> H.323/SIP Meeting Room Connector -> Add H.323/SIP Device.After that, I don't know how to join the SX20 conference room via ZOOM.Please help.

Hello all, The most current Zoom 10DLC support was updated in May. It states that "Campaign approval is taking 2-3 weeks due to a backlog with downstream carriers and providers." My brand was approved instantly on May 5th, 2023, but my campaign is still pending after all this time. We are now sitting at 5+ weeks since my submission. Does anyone else have recent data points for how long it's taking to get a campaign approved? I have a non-Zoom datapoint of a one week turnaround time for an AT&T Office at Hand/Ring Central campaign I was working on for my day job back in May. Appreciate any input everyone has!

I am configuring a cisco virtual 8000 router using this doc https://assets.zoom.us/docs/zoom-phone/Zoom-Phone-Config-Guide-Cisco-UBE-ISR4331.pdf I am looking for the following information. Thanks in advance voice class uri 100 siphost ipv4:XXX.XXX.XXX.XXX session protocol sipv2session target dns:[Zoom’s FQDN]

We have several other model Zoom phones we tested over a Verizon 5g connection and they all worked perfectly. However, we have a new Yealink T46u from Zoom and this phone cannot make outgoing calls. It can receive calls and it connects to Zoom just fine. It will error out eventually when trying to make a call saying "No Invite Response Received!" I initially thought it was the router however there is nothing being blocked as indicated by the logs, and the packet captures show successful communication to the Zoom servers. The T46u has the latest firmware and multiple factory resets have been done. Any ideas?  

When I am hosting a Zoom meeting and there are enough participants to span multiple screens, the person speaking is moved to the page I navigate to. I would like to stop that behavior. I want the participants windows to stay put no matter what screen I navigate to.

We have just recently noticed that Broadcast Messages which are sent to all Breakout Rooms are also being seen by people still in the main meeting area, which we didn't think was supposed to happen (and I'm sure it didn't some time ago). Please can you advise whether this is expected behaviour, and if there is a way to communicate with just all the breakout rooms without the other participants in the meeting seeing the message.We use the breakout rooms for individual interviews while retaining other candidates in the main meeting area. We use the broadcast messages to communicate with the interviewers between candidates so that they know what's coming next. There is no requirement for the candidates to see these messages, and essentially we would prefer that they don't see them (just in case there's any issues with a candidate).Equally, it doesn't help that the broadcast messages only stay on screen for a few seconds - are there any improvements planned to extend this

I have a pair of Bluetooth headphones that I used with previous version of Zoom meetings and on Windows 10 with no problems, but I have been having a hard time getting them to function as the speaker and microphone in Zoom. Pertinent System Information:Device: Microsoft Surface Pro 8OS: Windows 11 Home Edition 64-bitZoom meetings version: 5.9.1 (newest available)The headphones are recognized by Zoom meetings and are available in the drop-down menus in the Audio settings. I have also tried using the "Same as system" and "Bluetooth Headphones" options for both the speaker and microphone functions and have not been able to get them to operate correctly. The headphones do work fine with multiple other apps on my tablet, so  believe it is a Zoom meetings issue that is precluding my usage of the headphones. I have tried the following things so far to try to get these to work:Updated

Dears, we have Zoom Rooms applicaiton running on the Poly TC10 linked with G7500 codec.  and we are trying to get the Mic mute feedback from the Zoom Room with API control from Extron Controller driver . But  in the trace window we can see that Connect failed ,.   i mean Extron controller is not connecting to Zoom Room via API .  can you help us to solve the issue and let  us know if Zoom room native GUI and API control is possible simultaneously. 

Hey team, I went to open a locally recorded meeting and it is showing as a mp4.tmp file. Not a conversion issue. The audio is fine. Any ideas? Thanks

How would I create a report for a specific user showing details of calls and call duration.

Good day! I am a developer at the Israeli company Yeda. We develop and support LMS systems for colleges. Our clients are both online course creators and real offline educational institutions.We want to give our clients the opportunity to conduct online classes via zoom.Is it possible to create a meeting via API and assign another user as the organizer? Or create a meeting on behalf of another user, but be able to receive data about it, including a recording of the meeting?

I recorded a 30 minute Zoom meeting yesterday afternoon to the cloud. After the meeting concluded, I noticed a new Explorer window pop up (I have Windows 11 Pro). I assumed it was the transcript and recording but I didn't look at it but just left it. This morning, I accidentally closed that new Explorer window. I found my cloud recording in the Zoom web but I cannot find the written transcript. I checked the "Transcripts" tab but it is empty. When playing the recorded version, I see there is an icon at the bottom to the left of the Volume icon which looks like a half page document but it is greyed out. Does the written transcript still exist?