Newcomer

Solved

Checking for and Downloading latest version

Forum|Forum|4 years ago
December 22, 2021
26 replies
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Instructions say to check what version zoom you have go to your profile picture and click help and then about to get to that option.

When I go to my profile picture there is no option for help. Any suggestions welcome. Trying to determine what is the latest version and download it if I don't have it. When I go to the download center nothing happens when I try to download 5.9.

Best answer by rubygott

You have to be in the Zoom app not on the desktop client.

Once in the Zoom app if you click on your profile picture you

should get the updates option.

R

rn-zm

Community Manager

Hey @rubygott, are you saying you don't get the option to 'Check for Updates'? You can go to support.zoom.us/hc/en-us/articles/201362233 for more information on updating your Zoom client! Let me know if you need any help throughout the process.

K

KLGilmore

Newcomer

I do not have this option either and need to get this resolved so I can send out to our team. Any suggestions appreciated.

S

sherryhubb

Newcomer

I am in the same boat. No HELP comes up for me to update to the latest version of zoom. I am going crazy trying to do something that should be so simple!

B

bondnj

Newcomer

not receiving the check updates either ...:(

Z

Zoomed22Out

Newcomer

when I click on profile picture, this is what i see, that's it.

M

mary2828

Newcomer

I just need to know if I need to download a new version and how to do it.

Z

ZHBC

Newcomer

Did this ever get resolved; when i click on my icon (via the web interface) I just get my name registered and signout.

it used to be easy to find license versions. Help!!

A

AttyDenise

Newcomer

Same thing with me. I get my name, email address, and "signout."

R

rubygottAuthor

Newcomer

I think so but don't recall what I did.

C

CathyC

Newcomer

Same problem. I presume that it is not resolved, and none of us can find the version information?

Bort

Employee

Hi all,

If you do not see the Check for Updates option on the desktop client, this could mean one of 2 things:

You are running Zoom on a managed device and your IT admin has disable this ability to update.
You have installed the admin version of the installer (MSI instead of EXE), which has the ability to check for updates disabled by default.

Based on some of the responses, be sure to check the desktop client for Windows, macOS, or Linux. Some may be looking for the ability to check for updates on the the PWA, the web portal, or scheduling extensions, none of which would have that ability.

Let me know if anyone has additional questions!

K

KLGilmore

Newcomer

Hi Bort, I am the Admin but don't recall turning off updates. Is there a tutorial to help me check further? We're running on Windows. Preferably something in non-IT language with pictures. 🤔 🤔

Bort

Employee

Unfortunately, this is pretty much all IT admin stuff, so we don't have any official documentation in layman's terms.

If you're able, I'd suggest contacting our Support team, who can help you investigate why this is happening on your end.

If possible, it might be easier and quicker to also just uninstall and reinstall.

S

sheilajgw

Newcomer

Same problem -- I am working from a private computer on which I hold zoom meetings from time to time. I haven't turned anything off, and I don't have the option of upgrading. What do you suggest?

Bort

Employee

Honestly, best option is likely to uninstall the Zoom app from your computer, give it a quick restart, then download and install the newest version from here: https://zoom.us/download

It may sound like a lot, but the time we could spend on troubleshooting to figure out the issue and fix it, honestly, would be the same, if not more. Uninstall, restart, and re-install should only take a few minutes.

K

KLGilmore

Newcomer

I'll give it a try tomorrow and let everyone know.