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When I start a session and want to use my own pic, I click on the plus to add and then get a message. The message is displayed in the attached pic.   Not had this before, so would love to get this resolved.  I am the owner.  How do I make myself admin, or, give myself permissions to add?   Thank you

I have set my laptop as a Zoom HostMy guest has a Zoom invite on their laptop which they can access and they see my video just fine.However, they cannot hear my audio even though the mic and speaker settings on both laptops are correct.I am considering upgrading my Zoom account but am unwilling to do this if the audio cannot work.Could someone please help?

Hello everyone, Thank you for the help. First time user. So I scheduled a meeting and we could see each other. But we could not hear each other. Do I need to do something? Any advice, please.  We both had earphones.  I was on a desktop and he was on phone. I don't know if that makes a difference. thanks ashley

Hello https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060832#h_01G7SS91H498DW8QJDGQSKRR19 says that from the Portal (admin) one can get a report on total space used by Zoom recordings. I don't see it on mine (from https://us02web.zoom.us/account/report?isPersonal=true#/usageReports while logged on as admin). thanks!Gary 

A few weeks ago I started getting "low system resources" error messages from Zoom every time I log into a meeting.  I am using the same 2020 laptop as I have been for two years.  I never got these messages before, and now even when I close all other applications, I get stuttering and freezing.  Can you tell me what steps to go through to try and fix this? I see many of the same question posted, but no answers.

I see this topic has been discussed before but I do not see a satisfactory answer. Preface: I just bought a brand new Dell Inspirion Laptop, see specs1. Intel Core i7-1355U 13th Gen 2. 16 GBs RAM3. 1 TB disk Drive Capacity Problem:I have a course I am taking online and recently upgraded to this laptop since the camera in the other laptop was getting unreliable.  I started my class last night and it keeps disconnecting and reconnecting me ever 10 mins or so.  If I miss 15 mins of each class I am counted as not being present and each session is required to pass the class. Mitigation attempts1. Update Win 112. Updated all drivers3. Delete some bloatware4. I tried zoom on the web and downloaded the software with no difference in behavior5. Tried other online meeting vendor i.e. Google Meet Observations:1. None of the updates prev

Hi I am hosting a meeting for over 100 people to review a powerpoint presentation.   1. I'd like attendees to enter the meeting without my having to admit them because there are too many people.   2. I'd like to show a full screen (no slides in the queue nor attendees being seen).   3. After the presentation, I'd like to exit the presentation and allow video of all attendees for Q&A. BJC80

Everytime I sign into my Zoom account I get a pop up that tells me that Zoom.us has "turned off" my reactions.  To turn them on, click the camera icon.   I DO NOT care to see this every time I sign in.  It does nto make sense anyway.  How do I turn it off and stop it from appearing?  It is in the green camera icon at the top of my Mac toolbar. Anyone?? Thank you, Rick 

Hi I was the host for a meeting and I tried out the AI summary tool.  Then, I had to leave and although I handed over the hosting to someone else, when I looked at the transcript/summary that was provided, it was only up until I left.  Is this normal, as it wasn't much use to me?  

We recently discovered that our SCIM integration is not working.  I have tried to re-authorize Okta because the previous admin has left the company and my suspicion is that he was the one who authorized this before.  I am getting the following error: `You cannot authorize Okta Identity`.  I am currently the account owner.  What do I need to do to reauthenticate with Zoom to enable Okta provisioning?  Any help you can provide would be appreciated.

Hi,     I cannot get Zoom to record my meetings at 720p when saving to the cloud.  They record just fine at that resolution when recorded locally. - I have a pro account- My camera is an external 4k DV unit connected through a HDMI to USB adapter which appears to be capturing at least 1080p- The app has HD checked in the video settings- I have followed the advice at Zoom Support article on "Resolution of Recorded Video"- I have  HD video for Zoom Meetings set in my account and settings, according to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066166 - I am in speaker mode with gallery view (<25) and full screen.- I have tested with only myself in the meeting and live may have 2 or 3 present.- I have

I appear to have correctly set up a meeting - it's in my Google calendar and looks fine there but my Zoom account does not show that future meeting. I've tried several times.I have booked many meetings previously without this situation arising. What's wrong? Will the meeting as logged to Google calendar (with link details) work on that future date?

Hi there, I downloaded a Zoom recording from a third party. Can I upload that recording to my Zoom account and create a transcript? Moreover, I get a transcript if I have a Zoom session using my account.  Many thanks,Kevin

I attended meetings at Monday 13 January 2025 and they send me the link of this meeting at the next day and it was open for two days and stop after that ,What i do to reactivate it  . https://zoom.us/rec/share/iYq8YVnkgkQHob4NsSKXgotb_D9leJj405qg7GxVxbG8MpFij0Kir6taJFYLj-cO.j0jt3pI_WnsWdYJb

I'm planning to organise paid webinars and I'm wondering if I have to set up tickets for my attendees or can I just need to connect my paypal to collect the fees. 

This problem has happened on two meetings hosted by the same organization. (Let's call it Org M.) When viewing a screen share in portrait mode, the share was only partially displayed on the top half of my screen. The bottom half was black or dark gray and only contained the name of the  sharer on the left.  In landscape mode, the shared screen was also displayed only on the top half of my screen. I could see the whole image but, because only half of my screen was being used, it was significantly reduced in size. The bottom half of my screen was also black or dark gray and only contained the name of the sharer on the left.  I've attached two screenshots. I tried pinching and

I am developing a Zoom App using the Zoom App Marketplace and React.js. In this app, I am trying to display images hosted on AWS S3 using their URL. The images load and display correctly when the app is run as a normal React application in the browser. However, when the same app runs inside the Zoom App, the images do not display.I suspect this might be related to security policies or restrictions within the Zoom App environment. Could anyone provide insights or solutions to resolve this issue?

I would like to understand what exactly would happen if I lose my internet connection during a webinar for which I am the only host (no alternative hosts or panelists). Would the webinar continue and panelists remain until I am able to join the webinar again? 

Please for details review this post - reddit.com/r/Zoom/comments/1gqbu1n/where_in_the_phone_app_i_can_manage_audio/I use google pixel phone.Where in the phone app I can manage audio settings - chose headphones? Only for zoom sound does not go to headphones, all other apps work perfectlyContext - My phone has Bluetooth on, and headphones are connected to it. Any other app I used automatically uses for audio these headphones, including other calling apps.Zoom - I join a zoom call - by default headphones are not used for audio, sound just goes loud, when I click on the button you highlighted on screen shot, the sound goes silent and to listen in I need to put my phone to the ear, as when I speak on the phone. bluetooth device, in this case headphones are still not used.Reinsta

Hi there! I just created my account and installed the desktop app to use for a Japanese class that starts next week. However, the app will not let me sign in and continues to tell me "invalid username or password". I can sign into the website using the exact same credentials (which I am 100% confident are accurate), but the app refuses to accept it. To be 200% sure, I went to the "reset password" area of my account (after signing in with the password that I used at sign up) but received an error that my old password was incorrect (even though I literally just used it to sign in). I also went through the "Forgot password?" link (after signing out of the browser as clicking that link if you're signed in on the browser already just takes you to your home page...) and reset it and was able to set it to the exact same thing and successfully sign into the browser. Desktop app? Still no luck. I thought maybe the app had a separate account sign up for s

Good day,I've been able to find through zoom support channels that a user can have up to 3 devices but i have not been able to find any info on how this effects licences. What i need to know is, Am i able to have 3 devices (Physical Phones and 3 seperate locations with the same extension on each of the under 1 license? Regards,Donn

Is anyone else having issues with File Explorer after the 6.2 Zoom update? We're seeing some issues across a couple of users and wondered if anyone else is also seeing it. File Explorer will freeze or crash. The issue only got resolved when we went back to an older version of Zoom. 

Hi everyone,I’m experiencing a strange issue with Zoom on my Windows 11 device. The audio works perfectly fine during Zoom Meetings (both headphones and speakers), but it does not work at all during Zoom Phone calls. I don’t hear anything—no ringtone, no voices, nothing.Here are the steps I’ve already tried to troubleshoot the issue : I checked Zoom Audio Settings and Checked Zoom Audio Settings:Ensured that the correct speaker is selected.Tested the speaker, which works fine in the settings.Checked Windows Volume Mixer:Confirmed that Zoom is not muted and has the same volume level as other apps.Disabled Audio Enhancements:Turned off all audio enhancements for my default playback device in the Windows sound settings.Reinstalled Zoom:Uninstalled and reinstalled t

Recently, when I host a meeting and try to start it, it does not start and says open on your browser. Any thoughts?

I did something accidentally while typing a message in the meeting chat, and what I got was an option to edit one of the previously sent messages. That was awesome, but I have no clue what I did to get that. I would like to edit  sent messages in meeting chats, but I don't see that option when I click the three dots for more options. However, I know it's possible because I got that option accidentally, and it offered me to change the message and save the changes. How can I access that feature in meeting chats?