I could not hear my guest and he could not hear me | Community
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A
Newcomer
ashleypettit
Newcomer
October 5, 2021
Question

I could not hear my guest and he could not hear me

  • October 5, 2021
  • 2 replies
  • 1 view

Hello everyone,

Thank you for the help. First time user.

So I scheduled a meeting and we could see each other. But we could not hear each other.

Do I need to do something? Any advice, please. 

We both had earphones. 

I was on a desktop and he was on phone. I don't know if that makes a difference.

thanks

ashley

    2 replies

    Rupert
    Community Champion | Customer
    Rupert
    Community Champion | Customer
    October 5, 2021

    If the other participant was joined from a cell phone using the Zoom app, they would have likely received a prompt on how to connect to Audio - whether through the app or via a telephone call. They would want to choose app audio (not phone).

     

    Actually you may also see a similar question at your end even on a desktop - using Computer Audio, or Telephone. You will want to use Computer Audio.

     

    You will both want to make sure you un-mute yourselves.

     

    You can also run a test meeting to test your audio devices at  https://zoom.us/test Can you test there?

      A
      Newcomer
      ashleypettitAuthor
      Newcomer
      October 6, 2021

      Thanks, I am going to try again once he is back home with his laptop and can use headphones. I'll try again. cheers

       

       

      D
      Newcomer
      danielhawk
      Newcomer
      January 26, 2025

      I can not hear guests at all. I have tried 4 interviews with different people with the same result , they can not be heard

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