Products

Hi, the Outlook Plug-In version 6.3.5.1078 can't be installed on multiple Windows 10 machines. I get a Transform Table Error (MSI Error 1624) if the OS language is set to any other than English. If I switch my OS language from German to English, the installation starts fine. The previous version 6.2.5 installs without any problems. Here is a log from a command line installation MSI Log  Hope this can be fixed. I can't just switch the OS language on all machines just to update the Outlook Plug-In. Regards,Jan 

Hi Community  I've installed the Pardot App, but when I go into my 'Webinar' > 'Integrations', the only option is to generate prospects via Forms. How do I add Form Handlers? I don't see an option in 'Configure App' to turn or toggle Form Handlers on. Is it even an option anymore?  

We have staff members that use the Zoom app on their cell phones as their work phones and are connected to our 1 gig Wi-Fi. They are receiving calls but then the app will not connect, and they receive a message "Not connected. Attempting to reconnect..." This is causing a lot of frustrations for our constituents and staff. This is not the same experience on our hard phones or computer app, but the whole company is mixed on how they use Zoom. Anyone else experiencing this?

Hello, community. Recently, I just recording a meeting without log in to zoom. (approved by the host, and it was recorded locally in my zoom.us app). However, I cannot find the recording file in my local device (Macbook)? I have tried to look into my Finder, but could not find the video file. Can any one tell me want happened? Or, is it necessary to log in to record meetings? but, why does it allow me to click on the option to record if I am not logged in? Thank you. HW

trying to get data on meetings usagefrom api https://api.zoom.us/v2/accounts/me/report/users/me/meetingsusing power BI protyping in curl getting error {"code":4711,"message":"Invalid access token, does not contain scopes:[report:read:user:master]."}but it is in the list of assigned scopesWhat is wrong?details> curl -X POST https://zoom.us/oauth/token -d "grant_type=account_credentials" -d "account_id=Dlla_6qTQRS6cwToesZlEQ" -H "Authorization: Basic <<xxxx>>==" "https://zoom.us/oauth/authorize?response_type=code&amp

Hi all,I'm not sure if this is available or feasible, but I'd like a way to indicate that I am open for people to drop in and join a meeting with me. We have a fully remote office, and it would be nice if we could signal that we are open to spontaneous visits. This would be similar to having an ongoing meeting and sharing the link for anyone who wants to join, but it would be helpful if that functionality were integrated in some way. 

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I had a recurring zoom meeting showing in my zoom calendar after someone invited me through outlook. We both have zoom/outlook calendar integration. We do not need those weekly calls anymore, so the organizer deleted the meeting in outlook. However the recurring meeting still shows in my zoom app, both desktop and mobile. Those weekly calls do not offer the option to delete the meeting. How do I get rid of those recurring zoom meetings in my calendar that should not be there anymore??? Thanks.

I am using MacBookAir MacOS 14.7.2 and Zoom 6.3.5. I would like to share power point presentation so that I will be seen in front of the slides. However, the advanced option slides as background is not possible. When I choose Share / advanced the option slides as background is not available. There is a small yellow triangle with exclamation mark inside. What to do? If you reply to my problem, please keep your language simple as English is my thurd language - meaning not very strong.

We have multiple Scheduling Display Only rooms across three offices. Those rooms use an iPad as a Scheduling Only Display. Google Calendar is our calendar service. What we have discovered is that they are not automatically syncing with the iPads, in that we have to manually refresh on the iPad (by swiping down on the iPad) to have new meetings show up or to reflect when a meeting has been cancelled.When we do refresh manually the calendar on the iPad is the same as Google Calendar. So there's no issue with getting the correct data, it just never pulls the data to begin with. We've waiting over five minutes for newly creating or deleted events to show up and it never does. I'm an IT contractor so I tested with the same iPad signing into another client's Zoom instance as a Scheduling Only Display and events sync immediately so I know it's not a network or hardware issue. Both use Google Calendar, with pretty much the exact same settings.  

So I have gone through all the testing, uploaded the new audio drivers, eliminated all other speaker options.  The issue seems to be somehow related to the cell phone, when I start up the computer with the cell phone turned off the problem does not occur directly.   I have terminated the cell link from windows, but still if the cell phone is on, I can not use the Zoom Phone, pretty frustrating, especially when I have to use 2 source verification or want to receive cell calls.  Any ideas from people more savvy than I.

HiThis is a new problem. Everything worked fine yesterday so it is not a problem with internet connectivity, firewalls etc. etc. I have Zoom phone. Today I find that it works on two different Android phones when using the Zoom app but does not work on two different PCs. On the PCs, I can dial and connect but cannot hear or be heard. Thanks for your helpMitch

Hi there, I just tried to adjust the options for the waiting room to add a video there but once I enter "waiting room" in the settings it does not showcase any options to adjust the waiting room. Just shows a toggle to add or remove the waiting room. I am on the free plan maybe that's why this occurs - don't know.

can we setup a toll free (1800....) phone number for our business that will forward to our actual business phone number?we have zoom phone numbers

My setup currently is Zoom Rooms with Google Meet interop enabled going through Polycom C60 Trio controllers. We can join these meetings in our Zoom rooms just fine but there is very little host control on the Poly C60s, specifically for user management. We can't manage waiting rooms and allow participants from the controllers. Is this expected behavior? Thanks!

The speaker logo is square JPG and 160 pixels x 160 pixels but does not show up on the registration page. Is there a way to rectify this? I have inserted it in the bio page under branding.

I have inserted a 160 x 160 pixels round logo against a webinar speaker's bio in branding, but it doesn't appear on the registration page. Does it absolutely need to be square? I am pretty sure I've featured round ones in the past.

Hi,Not sure if this is the right place for posting this query, if not then please guide whom should I approach?I am trying to send notification messages to zoom channel using curl command.I got the webhook url and secret token from zoom+gitlab integration setup curl -X POST -H "Content-Type: application/json1" \     -H "Authorization: Bearer TOKEN" \     --data '{           "text": "hello"         }' https://applications.zoom.us/addon/v1/gitlab/webhooks/eRJ2gJV9QSWymvXEKYn0FA?sig=<somealphanumericdata>&rnd=<somenumericdata> 

Bonjour, C'est la première fois que cela m'arrive en 4 ans d'utilisation. J'ai pour habitude de mettre mes slides Powerpoint en fond pour mes sessions via zoom. Aujourd'hui, impossible. La sélection  "diapositive en fond virtuel" est grisée, et  c'est la seule de toute la section "partage"qui l'est. J'ai redémarré zoom, qui est à jour, j'ai redémarré l'ordinateur, j'ai relancé powerpoint... rien à faire. Avez-vous une solution à me proposer ? C'est  

Hi all 🙂I often record and share short instructional videos for my team.  When I post a video file, team members must download the file first before viewing.  This creates a no-so-efficient experience.  ☹ Is there a way to share a video within a chat/channel so that it can be view directly without the need for download?  Perhaps this is already an option but a particular format is required for embedding? Thanks in advance!  💯

The title says it all. I wantThe presenter hosts the PowerPoint slideshow using his iPad.He can see the Presenter View on the iPad.He uses Share Screen to share the slideshow with the audience, but the audience can only see the slides (i.e. without the presenter view, without the presentation note). Right now I can only share the entire screen on the iPad. Everyone sees everything on my iPad.

When focussed in the chat line, i cannot press AltGr + U for the letter "ü" with the EurKey Layout. Zoom overwrites the Hotkey, but it is not to be found in the settings to disable it.When pressed outside of zoom or with another element in zoom focussed (chat window, search bar) the hotkey is working fine. Just when the chat input line is focussed, Zoom overwrites the windows keyboard layout.  

Hi, ThereZoom Room has been updated to 6.3.5, but the smart name tag no longer appears.The smart name appears on the Room screen, but is no longer displayed to participants.This is Zoom Rooms for Windows. Is this just me?

Hola, tengo Zoom Pro y voy hacer un webinar ya se inscribieron más de 100 personas, quería saber si puedo contratar por un día como excepción que la sala sea más grande.Por el momento no me interesa pagar el siguiente nivel de la sala 500 personas porque ha sido algo puntual, pero me gustaría saber si por un periodo puedo hacer la sala más grande.Muchas gracias 

Sometimes, I do not have internet service.  For instance, if I am on an airplane without wi-fi.  However, the Zoom pop up "unable to establish secure connection" constantly appears, interfering with whatever I am doing on the computer.  How can I disable this pop up when I have no internet service?