How to play recorded calls

Forum|Forum|10 months ago
March 13, 2025
3 replies
19 views

The ZVA seems to often provide "imaginary" answers.

Can someone please tell me where to find this " phone icon next to a recorded call"?

I am trying to listen to a recorded call, but could not find where to play it. This is very frustrating.

Thank you!

Desk phones and devices

Best answer by ET198

Hi Sparrow,

Thank you for your assistance. After some strugling, I found the recordings are under Admin->Phone System Management- > Logs->recordings.

We must talking about different platforms. I still very much appreicate your quick response and assistance.

sparrow

Community Super Champion | Customer

I take it that ZVA is actually referring to the Zoom Workplace App. In the app on a recorded call, you will see a play button next to the phone icon in your call history.

E

ET198Author

Explorer

We use Zoom phone, not Zoom workplace app, I think this is why I cannot find it based on your instructions. Still, thanks alot

sparrow

Community Super Champion | Customer

Failed to mention. On the Zoom web portal, phone call recordings are located in Personal, Phone, and Recording.

E

ET198AuthorAnswer

Explorer

Hi Sparrow,

Thank you for your assistance. After some strugling, I found the recordings are under Admin->Phone System Management- > Logs->recordings.

We must talking about different platforms. I still very much appreicate your quick response and assistance.

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