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Summary:So essentially, our Eloqua by Zoom app has been wiped - across our instances and currently I am receiving error messages when I go into the cloud action configuration of;"Internal server error"PRESS X , then new message;"The configuration instance is not found"Also the Webinar ID and previous field mappings are blank. This is the same in each of the Eloqua instances that we have active campaigns.  I have re-installed the application through Zoom several times. What I mean by this is that I go through Zoom's app store, and then into Eloqua and each time it says it has successfully installed. Has anyone encountered this before?

I went to open my WhiteBoard that I have been using for the last 6 month to organize research and now all of the sudden it won't open. I received the error message: "There is an error loading recent version of the page. Use version history to recover previous version of the page." But I have looked everywhere and I can't find a version history link or button that will do this. I have also submitted a help ticket and I have gotten zero response. Can someone please help me recover 6 months of my work??

I teach kids who need to be able to scroll without writing on the Whiteboard. I also need to be able to turn on and off their ability to write on the whiteboard. After using this feature in my online classroom for a while, it now appears to be missing. As I recall, in the past I’ve been able to simply turn off the ability for a child to write on the whiteboard: easily found and easily done. Help files direct me to the three dots (More) dropdown menu, where “disable annotation” should be one of the options. However, my “More” dropdown does not include “disable annotation.” I’ve searched every menu and control I can find without success. This feature is absolutely necessary for my daily work. 

Hello, Today I used the whiteboard feature to present a concept. When I closed it, a link was automatically sent to the chat saying "I want to share this with you". How do I disable that? I just want to use it for presenting; no editing or sharing. Thanks!

Hi all. I am a tutor, and I have been using Zoom on my ipad for years. Recently, when sharing a worksheet from my files, the annotations from my students appear in the wrong spot on both screens. This is so frustrating. I have tried all the bot solutions, and I even purchased a new ipad, thinking my device was the problem. I never had a problem before the new year. Any help would be appreciated.

Здравствуйте! При работе использую доски, встроенные в Zoom. При истечении некоторого времени она становится доступна только для просмотра. Это происходит из-за того, что я редко в нее захожу? Или как бы часто я в нее не заходил, без подписки она всегда будет переходить в этот режим? Заранее спасибо)

Why is it I have log in again to use  a whiteboard? I'm already logged in to be in a scheduled meeting. Why isn't that sufficient?

Hello Zoom Community,We’re experiencing an issue with a Whiteboard that was previously owned by our company. After removing and reassigning one of our users, no one on our team—including me as the account admin—can access this Whiteboard.We still have the last shareable link, but it’s now inaccessible to everyone in the workspace. If anyone @All  has insights or knows the steps to restore access, we’d greatly appreciate your help! Additional Details for TroubleshootingThe Whiteboard was originally created by a user who has since been removed from our Zoom account.After reassigning that user’s license to someone else, the Whiteboard no longer appears under “My Whiteboards” for any member of our team (including the admin).We tried accessing it via the last shareable link we have, but we receive an error or a “no permission” message.We’ve already checked Whiteboard settings, user permissions, and admin privileges, but haven’t found a solution.Thank you in advance.

Never had a problem with zoom program (installed about 3 years ago) until this week. Instability of the frame showing me started right after the recent update automatically installed itself. The problem manifests in at least 2 different ways: 1. frame with me in it starts flickering, usually with a couple of parallel streaks across the top; 2. another person on the zoom call also appears in my frame. I can arrest the problem by disabling live video, and reverting to the photo of myself that zoom keeps on my computer. Then, I can switch back to live video, and it may remain stable for a minute or two and then revert to flickering; or it may remain stable much longer (most recently at least half an hour  when that particular zoom call ended). Any suggestions? Can I fall back to a previous version, and if so how do I do that?

Wenn ich in meinem Account auf Umfragen gehe, um die Umfragen der letzten Meetings zu analysieren und auszuwerten, dann werden sie mir nicht angezeigt. Stattdessen kommt ewig (ich warte seit 30 Minuten - neu laden hat auch nichts geholfen) der Kreis, der anzeigt das geladen wird. Kann das daran liegen, dass wir größere Umfragen hatten? Wie kann ich dieses Problem lösen?

I have a website and want to integrate it with Zoom. I want to make the customer experience smooth and helpful. I want to know if it is possible to integrate the website with Zoom or not. If possible, what is the process?Thanks

Hi! I'm looking for some help troubleshooting, or redirecting on who to reach out to for this. We held an event through Zoom Events/Events Hub a few days ago. I'm trying to download all the polling results/data that we sent out during each webinar session. When I go to "event analytics" and then "Surveys/polls" it gives the option to "Download Table Data" on the polls tab. However, when I download the table data, it's only downloading half of all the polls we sent out. I can see all the polls we made, and can see how many responses we got, so they were definitely logged, but there's no data from them being downloaded. Is there any way to make sure the data from every single poll is downloaded, or even a way to download poll results individually? 

我有一个 UAC-8 音频接口。当我的 PC 播放音频或 DAW 实时监听声音时，会突然出现卡顿。我的系统版本是 Windows 11 24H2 专业版 26100.3194。我已经将数据线连接到主板上的 USB 3.0 端口，也连接到了 PCIe 插槽上带有独立电源的 USB 3.0 适配器卡，但情况保持不变。是否有人和我有同样的问题？

My team member renewed his Zoom Pro subscription.  Since the prescription was renewed our meetings time out after 40 minutes.  Any idea why this is occurring?  Aren't meetings with Zoom Pro subscriptions allowed more time.  Thanks 

Hello! I'm hoping someone might know a fix for this issue I'm having. For background, I use the Zoom app on my iPad and it's updated to the latest version. When I am viewing someone else's screen share presentation (with the floating speaker on top of it, if that makes a difference) the presentation window will, seemingly at random, shrink down and leave a tall dark grey bar on the right side of the screen. It's almost like the app thinks I've opened the participants/chat window, but it doesn't display any content on top of the grey background color. Sometimes the screen will appear normally if I open the participants/chat window, but other times the screen will shrink even further upon opening it. The participants/chat will appear on the right side, the presentation/speaker on the left, and a grey bar in the middle. If it appears normally, it typically shrinks down again anyway after some time. This just happened in my current call. Does anyone know why this might be happeni

When I create a new meeting, and type in the topic, it frequently defaults to a previous topic I used several years ago. Also, if I go to a meeting I've already scheduled, including a recurring meeting, and make a change somewhere in the settings, the topic default back to the same old topic. I used several years ago. It seems to be stuck in that somehow as a default, although it's no longer relevant. I've not been able to find any articles which address this.

My client had a very old PBX system when they can dial *72 followed by the number that is being forwarded. How can I set this up when I can enable call forwarding with one phone for all lines. We are using t54w yealink phones and I see it has the call forwarding feature. When enabling it, it only forwards from that phone and not all phones. Do I need to create a shared group line then this will enable all call forwarding out? I read on a forum that when enabling calling forward the yealink is by default set to all lines. We need to allow my client to set it when ready due to the inconsistent business hours. I cant just set a set time for them. Anybody have dealt with this setup before?

We are utilizing VMIX 28 "Zoom Plugin" in combination with Zoom for switching/graphics in virtual and hybrid corporate events. VMIX works great with regular Zoom. When we try working with the VMIX plugin with "Zoom Events" not so much. Will not pull the participants video streams into VMIX. FAIL. I cannot find any documentation regarding the VMIX Zoom feature and working with Zoom Events. (Not in either the VMIX or Zoom knowledge base) Can anyone confirm that the VMIX plugin does not work with Zoom Events?  Any knowledge of a work around or any documentation to be found? Any additional insights would also be appreciated.Thank youC.O. Little 

Every time I turn on my PC a screen pops up prompting me to sign in to my unlicensed zoom.  I'm not sure how it even got there as I have never intentionally used zoom rooms. The options on this screen are Sign in; New Meeting; Join; Whiteboard.  There is a Pairing code in the top right corner and settings cog in bottom right corner. I can click on settings and exit the room but then the next day when I start my PC there it is again.  I've tried everything I  can think of to remove it with no luck.  Please help...it's getting tedious!  Thanks

Hello:I am a user of a Zoom Pro account and have noticed an issue with previous meetings. When a meeting moves to the "Previous Meetings" section, it is still possible to start it using the original link. This can cause conflicts with new and ongoing meetings, as they may overlap. I would like to request a feature that automatically disables meetings that move to the "Previous Meetings" section, so they cannot be started again by me or other users who have the link. This would help avoid conflicts and improve meeting management. If anyone has found a solution or has any ideas, please share them!Best regards,

Looked all over, all answers I see show how to share a portion of 1 screen. If you have 2 monitors and you want to share a portion of BOTH of them how can you do this? I tried pulling thescreen portion selector across both screens but from the view perspective they only see one screen. Can anyone help with this? Thank you

On https://zoom.us/download?os=linux the download page states the following: For releases after Nov 01, 2022 the Linux GPG signature thumbprint will change from "Key fingerprint: 59C8 6188 E22A BB19 BD55 4047 7B04 A1B8 DD79 B481" to "Key fingerprint: AE44 6BAB 33EA 9862 AA29 FC3D DDE0 E622 2047 091F". Please make the necessary changes to validate your downloaded zoom files to avoid false negatives. This is odd because actually the DD79 B481 key was the *new* key after 11/1/22, and that is still the signing key available for download on the page. Why is this message saying there is actually a different key ending in 2047 091F that should be used?

When I try to join meetings that last 2 hours, the desktop app works just fine.If I try joining a meeting that lasts 4 hours, the app crashes once. Then it automatically retries and crashes again, then gives up. I noticed the error log is always the same though, I'll leave it at the end of the post.It seems the app tries to run on my Intel integrated graphics, which has up-to-date drivers (and didn't work with older drivers either), despite me trying to make it run on my NVIDIA RTX 3050 for laptops in several ways - via the NVIDIA control panel and through Windows as well.If I deactivate my Intel integrated graphic card and force the whole system to use the NVIDIA GPU, the error doesn't occur, but of course I don't want to completely turn off my integrated graphics card just for using Zoom. My 2nd monitor actually depends on the integrated graphics cards so I can't use it if it's off.I tried a clean installation of Zoom 6.3.10 and also tried the immediately older version from November

Zoom Rooms supports on-click direct sharing from a via an ultrasonic signal that is generated by the Zoom Room controller and detected by the Zoom Desktop Client on the participant's laptop. Does anyone know which Zoom Room controllers do or do not support this feature? Logitech Tap (direct-connect and/or Tap IP), Neat, iPad, etc? Thanks!

We are trying to use Zoom via ProPresenter.  The instructions was to set up a windows pc and bring up zoom.  After bringing up zoom change the audio and video to NDI.  Changing it to a NDI setting helps us communicate to the other PC with ProPresenter.  When I change it from webcam to NDI I can't see myself.  I can only see the name of the computer.  What do I need to do in Zoom settings for video to see the speaker after I join into a zoom meeting using NDI?