Products

Has there been any more development on using custom emoji's in the chat section? 

I regulary share my iPad screen to Zoom meetings I host on my PC, it works by selecting Share screen on Zoom, iphone/iPad and then proceed to tapping on screen mirroring on control centre on the iPad and tap on Zoom<My Account name>. This is all done via my home network without the need of any cables. Today this stopped working entirely. I have tried restarting my device multiple times, reinstalling Zoom multiple times, restarting my PC multiple times and a combination of them without resolution. There is an alternative which is to broadcast a screen recording from iPad to Zoom, but that's over the internet, rather than my home WiFi network, so framerates is extremely low. There used to be a iPhone/iPad sharing with cables options on the PC, but that options vanished from Zoom over a year ago. My PC: Windows 11 22H2 19045.3208Zoom: 5.15.5 (19404)iPad Pro running iPad OS 16.5.1 (20F75) Any help to restore mirroring from iPad to Zoom?

We are currently facing a significant delay when using the Zoom Meeting SDK in our react native mobile application. When more than 150 users attempt to join a meeting simultaneously, the joining process takes over 10 minutes, which severely impacts the user experience. I enrolled for 300 users plan.Could you please provide insights into the following:Are there any known limitations or restrictions when handling a large number of simultaneous join requests?Are there any recommended optimisations or best practices to improve the meeting joining speed?Would upgrading to a different plan or making configuration changes help resolve this issue?Your prompt assistance would be greatly appreciated.

After the conference is over, the zoom application continues to load the processor (at least 22% total), although all windows are closed and there is only an icon in the taskbar There are many processes in task manager with commandzoom.exe --action=preload --runaszvideo=true --useroption1,2,3,4 etc. Each new such process is added after each new conference and by the end of the day there are more and more of them and the processor load approaches 100%, and the computer starts to boil!

I am trying to activate the "Meeting has been created" webhook, but i am unable to select it as an event subscription because "You do not have permission to use this event. please reach out to your admin to grant you permission". I have access to the admin account but cant figure out what permission i need? Online sources tell me to add "scopes" but because this is a webhook only app, I am unable to add scopes. The webhook URL has been validated and works, I just cant add the specific event type. How do i get the webhook to work? 

Hello, now that Skype Credit is being retired I urgently need a solution with similar capabilities. I need to be able to show my caller ID when I am ringing through as my Australian SIM card number, or at least another Australian number. I am already overseas so I cannot receive a test call without paying for roaming on my phone so I want to be sure before I purchase Zoom Phone that this is how it will show up. Can anyone answer this?

I see a new feature called Automatic smart name tags. It sounds interesting. What are they? But more importantly, it says underneath it to "Contact your system administrator to enable this feature." I am the sole owner and user of this account. Aren't I the system administrator? How do I enable this feature?

I need to create a Zoom Phone project with local survivability.The Zoom support site is clear how to deploy the ZPLS, however I could find any information about additional licenses or costs.Please community,  has anyone implemented ZPLS? Is it mandatory to purchase any additional license or service?If necessary, please could you provide the SKU.Thank youKind Regards  

We had a power outage and had to make a temporary switch to a mobile number for our practice. The next day I went to switch back to a user, that option is not one of the drop-down options anymore. Tried the chat bot with a few things like: auto receptionist "route to user" not working - Bot response: Ensure you have selected a valid routing option such as Voicemail, User, or Call Queue If you have followed these steps and the 'Route to' option is still not available, please contact Zoom support for further assistance. - My statement: The route to user option is not listed on the drop down. It used to be there. - As a workaround, I used the direct line to the user (as would for an external contact). This internal user option needs to be available. What happened?

Hello- We don't want a waiting room to be used for meetings, since we're using a passcode.   I've made sure the waiting room toggle is set to off under our admin portion and individual, yet  3 of our 4 users continue to have waiting rooms.  This is problematic for our clients. How do I disable the waiting room for all users under our account? Thank you.

We just found out the hard way that by design, Zoom AI Companion does not record any names of people unless a participant to the meeting.  My team spent three days in interviews with clients discussing projects, team members, roles and challenges faced. The meeting summaries were spot on - except that any mention of a person's name/role was not captured. This is apparently by design, Zoom help says AI Companion focuses on participant names. I get "focuses", but intentionally ignores? It renders the summary useless. I held a series of 90 minute working sessions with a client, relying upon Zoom companion to capture the elements of the meeting so my other team members could hold other sessions in parallel. Now I have to go back and revisit  as a follow-up.The example is this:Who is the project manager, "Bob Smith"And how long was Bob on the project, "8 months"And who was the functional lead, "Betty White"And was Betty onsite or remote during the project.We then discuss

How do I change the default name that comes up on my video when I join a meeting? Of course, I can click on the three dots and Rename, but I don't want to do this every single time I join a meeting. I went to Settings/ Profile / Edit My Profile, which launched a web page, then selected Profile, but the name listed under "Display Name" on this page is not the name that comes up on my video when I join a meeting.

In trying to schedule group meetings recently I have noticed that the alternative hosts feature, which I rely on heavily, is suddenly missing from the desktop client. Is this a known issue? Will this be added back? It's annoying to have to go to the web interface in order to schedule my meetings.

What are the options to save call recordings for people that leave the company?  We do not want to lose the recordings.  We need them for historical purposes.

I don't know what happened but as of yesterday, I have not been able to join any zoom meetings, including previous recurring ones. It either says the host hasn't joined or the host has another meeting - but the host is inside waiting for me. I'm not sure what is going on. It is happening on both my laptop (mac apple chip) and iphone. I tried the test zoom instructions and everything appears to be fine. I am using the latest Zoom and I am panicking because it's blocking everything.  Can anyone please help? I'm desperate and I don't know how to talk to a human being and the AI chat bot hasn't been able to help.

We have a guest user who is using Fireflies.ai's transcription bot, and one of our hosts inadvertently clicked 'OK' to allow it to record our regular meetings. We would like to revoke that privilege, but I can't see the right settings in the Zoom web admin interface to reset it. Can someone point me to the right control for this? Many thanks!  

Hi,Do you guys know if there is a way to Schedule Group Messages?I send various messages regularly to my group and it would be great if I could skip always posting them manually.Reminders are a great option in the Chat but I would like to schedule them instead, ahead of time.

I was recording on my computer locally. After sometime lost WIFI for a few minutes. After reconnecting I do not find any recording. Please advise how to find it. It recorded only half the eventThanks

Zoom's 6.4.2 update took away functionality! These issues are happening on both Windows and Mac. 1. Before 6.4.2, when I used "Pause" button during screen share, the content shared would still be showing for participants but in a paused state. After the update, using "Pause" shows a black screen with a message "XXX has paused screen sharing". This is not productive, pause is what it is, pausing what is being shown. I am not seeing any setting to change this feature.  2. "Optimize for video sharing" used to work fine and downsample the video. But after the update, turning on "Optimize for video sharing" does not even show the video, only audio is heard. 

I have a bizarre think happening and I can't figure it out.I recently purchased 3 Yealink RoomCast appliances licensed for and running Zoom Rooms. The plan is to use these as both digital signage machines and airplay receivers so that our teachers can mirror their screens. We have six total Zoom Rooms (Logitech Taps/Windows NUC) that work more or less as expected. I've also purchased a handful of Azulle Ally windows appliances with Zoom Rooms to do the same thing. They perform their functions, but are a bit tricky to manage.  The weird problem I'm running into is that the Yealink Devices work as expected from 8:00am EST until about 12:00pm EST. My teachers can airplay to them and all is well. By 1:00pm EST, however, all three of the Yealink devices disappear from being seen by any of our Macs or iPads or iPhones. The device is still turned on. It is still visible and controllable via the control panel at zoom.us in my account portal. I can reset it or reboot it...but it stops

I'm using a private Zoom Marketplace app I created to send webhooks for when a meeting starts, ends, and when the recording is available in the cloud. In this last event, I'm using my own Python code so that, upon receiving this event, the meeting recording is downloaded. I'm currently downloading the recording transcript manually (by going to the "Cloud Recordings" tab on the Zoom page), but I'm wondering if there's a way to automatically download the transcript when I receive the notification that the recording is available in the cloud.

About a month ago I noticed all my starred contacts disappeared in the Zoom Windows app. I've readded them several times but after a day or two they will disappear again. The only contact that does not get deleted is the single internal/company contact on this list. All cloud contacts and personal contacts are removed. Is anyone else having this problem and found a resolution?

Cuando inicio una reunión con la aplicación de Zoom en mi laptop no reconoce el micrófono y la cámara solo se ve un fondo negro, pero al abrir la reunión por la web si funcionan ambos, he realizado todas las posibles soluciones las cuales inician desde verificar que cuento con la última versión de los controladores al igual que de la aplicación y nada, el inconveniente es solo con la aplicación de Zoom ya que en otros dispositivos funciona con normalidad, también conecte un microfono y cámara externa y persiste el problema, por favor alguien quien pueda ayudarme con ese inconveniente, de antemano muchas gracias.

On the Zoom Sessions event page in preview mode, when I click on the register button it takes me to the "review order" page. I have two questions: Is it possible to have the registration form already on the event page, saving the attendees a click?The webinar title, the Registrant information & Registration questions all have this boring grey colour. Is it possible to re-adjust the colour to be black? 

Tengo un problema con respecto al microfono, en un principio zoom no me deja entrar a la configuración del micrófono, he tratado de conectar otros audifonos a la laptop y con ninguno funciona, la única forma de ingresar a una reunión es sin auriculares y sin camara conectada, ya intenté reiniciar, reinstalar, ya verifiqué los permisos en windows, intenté actualizar los drivers, pero ni aún así he logrado dar con la solución, necesito ingresar a mis reuniones, ayudenme con esogracias