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I have a user report an issue where all the deleted user team chats keep appearing in his DM and Chat channels. There is no option to remove them except to clear chat history in their in-app settings nor the admin center.We seem to be able to create a folder and move them there, but that isn't an ideal solution.  

Hi there team,I would like to know if there is a way to hide the recording icon (🎬) under an event in the calendar inside the Zoom workspace app. I want to share the recording with a select few people who attended that specific video call, not all the attendees.My scenario is that everyone who attended with the same domain can see the recording by clicking the icon on their zoom workspace app; even if they do not have the sharing link, and we just want to share that recording to specific people.How can this be managed?We have a Workplace Pro account and we use Apple Laptops.Thanks in advance.

I have Call Screening enabled along with the option to "Exclude my contacts from call screening, calls from contacts will reach you as normal."  I added two numbers to my Personal Contact list, my own cell (for testing) and my wife's. Both numbers are still challenged by the call screening prompt when calling my Zoom number. I confirmed that the numbers appear in "Personal Contacts" on both the zoom.us website and in my Zoom Workplace desktop app. To determine if setting changes had an activation lag, I temporarily disabled Call Screening and confirmed that the setting change was immediately effective on my line. Reenabling Call Screening was also immediate, however the numbers in my personal contacts are still screened. Is anyone else experiencing this behavior? Thanks!

Need to Connect with WordPress for Lead Management. We want to store Website Form capture Leads Directly in Zoom Docs 

Currently I am working on integrating zoom meeting sdk in react app. So that my react app can start the meeting id set via zoom app.I had used sdk key and secret from another new email subscribing Video SDK | Pay As You GoIntegration looks successful and the participant shown in waiting state until host start the meeting via app.But on starting the meeting i am getting following error.Error:Joining Meeting Timeout or Browser restriction To join a meeting hosted by an external Zoom account, your SDK app has to be published on Zoom Marketplace. You can refer to Section 6.1 of Zoom's API License Terms of Use

I just installed zoom on a new windows laptop. I now cannot see the shared screen from someone else. (I do know how to share screens. This is not the problem. I have been using Zoom since it started.) Any thoughts on what is wrong?

In recent versions of Zoom Workplace there is no title bar on the window and so there's noway at all for me to move the zoom window around the screen or otherwise adjust it. This is super frustrating. I am running Zoom on Linux Mint 21 under the MATE window manager.

Hi, I am having problems with Zoom on my new laptop which I have not had in years of using it before.  - Black/grey boxes visible on participants' screens over any box I have open (e.g. video gallery, which I need to have open!)I have followed all the steps recommended in the FAQs (Advanced video settings, etc.) and it is still a problem. - My internet connection keeps crashing during meetings - the internet connection is still strong on my laptop, but I get "internet unstable" messages and it crashes repeatedly.  My new laptop is a Lenovo if that makes any difference.  Thank you in advance for any help! 

Hi Team, One of my user in office facing issue while joining Zoom meeting "Unable to establish secure connection with Zoom"Screen shot is attached. Any idea what we can do in this case. Have already tried reinstalling ZOOM app and User had tried different internet service provider for connecting Zoom meetings

Is there a way to view results for the live Q&A as to which questions were most upvoted after the webinar has ended? I cannot find any related data in the report. 

At the start of last month, I had a customer call where they raised  a few concerns and wondered if Zoom had any means to resolve them. They felt the back-and-forth of scheduling meetings quite dragging. Their team struggled to keep track of and prioritize meeting requests. They basically wanted to streamline their scheduling process and improve efficiency.   So I recommended they take advantage of the Zoom Scheduler Routing Forms, it allows you to create customizable forms that automatically route meeting requests to the appropriate person or team based on the information provided by the scheduler.   How it Works: Create a Routing Form: Design a form with specific questions relevant to your scheduling needs (e.g., meeting topic, location, or urgency).    Set Up Routing Rules: Define the rules for routing based on the form responses. For example, you could route requests to different teams or individuals based on the meeting topic. Share th

I have have a user who cannot sign in with SSO. They are not making any error. I looked at a log and see that the NameID does not populate. I'm not on the team that would be able to check that on the network end. What do I need to be looking for on her account? Universal Principal Name?

 I chose to have a "portrait" filter added to my camera view. It's like the blurred background but not as intense. I really liked it, but now I can't find it again! Did it move or go away?  Thanks!

This application DOES NOT close when pressing the X icon in the upper right. You can't exit from the taskbar using the right click menu to close window. Even alt-f4 can't close it. Instead this application is set to automatically disappear into the user's "notification area" so it LOOKS like it's closed, but it stays active in the background. The "notification area" is the hidden icon tray. Windows users can find this in the lower right hand side of their screen by clicking the ^ icon near the clock.You have to either sign out from the user menu and then exit OR right click the icon in the "notification area" or hidden icon tray to exit. This program is predatory to people who don't know their program does not close when the X icon is pressed. It should NEVER automatically hide itself and still run in the background. The process to close the program is unintuitive, not user-friendly, and purposely obfuscates how to close the program. I had to google around to find out there i

Cambié de otro servicio para cambiarme por ZOOM antes de la pandemia, porque tenía más funcionalidades.  Sin embargo, desde hace un año regresé al viejo servicio😔 porque el audio no me funciona para mis clases de música, se cancela el sonido, los agudos para las clases de flauta, no se escuchan. Me encantaría regresar a ZOOM si ese problema se solucionara, es lo único por lo que estoy con otro servicio.  Actualmente, estoy en la conferencia de Álvaro Luque y no tengo sonido, he seguido todos los tutoriales, me salí y volví a entrar y sigo sin audio.😠  

Hello everyone, does anyone here has the same problem with me? I can't turn on HD Camera on setting, the option is grayed out. I need this feature so bad as my MacBook camera looks very bad on 360p resolution. I tried with webcam 720p & 1080p the option for HD is still not available. Please somebody help me

A few days ago, I found the feature that allowed me to write a message, that the user sees and has to click to acknowledge, right before being to a meeting. (I'm the Admin.) Today, I want to edit that message, however I haven't been able to find the place where I created it, to edit it. I've click around for hours. Please help with detailed instructions.

Greetings, I was going through the tutorial and one of the options presented was how a phone number is going to be used? I am paying for a Zoom Phone license to use for my business, but I was wondering, because of the 10DLC laws, if would have just been better to choose Personal? I just plan on texting my clients individually, I don' t do campaigns. Is there a way to change my account?

I am troubleshooting our virtual receptionist kiosk; the reception function is set so that multiple users are assigned to receive the call. The calls are not consistently going through. We do not have zoom phones so the action type is "contacts or zoom rooms from the account" and 2-4 users are assigned. How does the system determine what users to call? What happens if someone doesn't answer the call? Is there a way to set it to forward to another account contact?  I would like to have the calls go to multiple account users without having to purchase Zoom phone license or only calling one person per action button.

I paid for my Zoom Standard Pro account in the US. Can I log in and create meetings while in Canada?

Our environment is Lenovo laptops running Windows 11 Enterprise 23H2. Connected to a docking station with 2 monitors and external Lenovo webcam.  Ever since the release of version 6.4.0, ever time we start the video using the external camera, the laptop crashes or freezes. It doesn't happen when using the built-in camera. We ruled out that it's not the dock station since we have different models of docks and we've also plugged the external camera directly to the laptop. It has happened to over 50 users in our company. The other workaround is perform the following in Zoom. It's a workaround, not a fix. Is Zoom going to address this issue? 1.      Select your profile picture in the top-right.2.      Click Settings.3.      On the left-hand menu, select Video.4.      Click Advanced.5.      Beneath Use hardware acceler

I am about ready to scream. During meetings, I regularly get two pop-ups and I see no way to get it to stop.  I am on a Mac running the latest OS and client updates. The first pop-up happens periodically throughout meetings, even appearing on shared screens.”Turn On Reactions: Zoom.us has turned off Reaction effects….” Yet, o have reactions enabled, including gestures.  All I can do is close the pop-up…which reappears shortly thereafter. The second one nags me whenever I am sharing my screen.  It also pops up on the share sometimes, other times on my non-shared screen. ”’zoom.us’ is Accessing your screen” When I tap that one, it opens a Mac OS system settings screen where Zoom is already selected as being allowed.  Again…can’t get rid of it more than a coupla minutes and everything appears to be enabled. Any ideas how to get these to stop?!

When we host a large gathering, we have a separate speaker and microphone. Windows picks up both via Bluetooth, zoom only shows the speaker in the audio controls. On to when we're hosting, it's a large gathering and we have it on zoom for those that cannot be there. We also record the meeting. The people on zoom say they can hear the people controlling the laptop as well as the person on the external mic. How do we silence the laptop users? (they need to speak at times). We tried switching off the audio in windows 11 settings but it switched all the mics off.  Went to Best Buy and they told me it was a zoom problem! 

I can't sign in with the zoom app it just redirects me to the browser to sign in which I do and the app still isn't signed in. I can't join zoom meetings either with error 5003. I have uninstalled and reinstalled zoom to no avail. My firewall is disabled and it still happens. I have to join from the browser which works but is a pain to use. 

I'm having issues with Zoom when I'm recording, the sound and audio switch from my rodecaster pro to my MacBook throughout my recording, especially if there is a small break in sound. It goes back and forth between the rodecaster and the MacBook when it comes to the mic and speaker. Is there anything I can do to prevent this from happening? Brian