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Hi,i recorded a webinal that included chat usage. when i downloaded the files the chat was very pure and patial. is there a way to get the full chat? maybe rejoining the session will alow me to copy all written chat.can someone helpthanks

My requirement is to pull webinar data from zoom for couple of user accounts. Currently our zoom admit created the app and shared us the client id and secret key with that I'm able to generate a access token but when I try accessing webinar api with previously generated access token I'm response getting 'Code - 1001, Message - User does not exist'. Our admin is saying he has given all the permission and the user I'm trying is also exist in the system but I'm not able get the api response. Kindly guide me here.

Hello,We would like to test out a poll in a practice session, a few days before the webinar. The practice session would be used a second time, just before the webinar.Apparently, if we test it out, the poll will be deactivated. Is it possible to recreate the poll after the practice session? Also, I don' t know how to join the practice session as a normal participant  to see how the poll looks like. Is there a way to get this view? Thank you.

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Hello, I got the zoom events plan and a problem is happening. When I test start the meeting and when I chat something and when I end the meeting, after that, when I go in to the management screen, And I can’t see the chats I can see how much chats send but I can’t see what is in the chat. Is this normal? Can’t I see the chats after the meeting in zoom events? Please help me out 

We have been running events in the expo for a couple of years now, where exhibitors are using the live stream option to showcase to attendees that their expo booth is alive and ready to join.  In the last few events, attendees who leave that expo booth, but then return at a later time do not see the livestream again - they only see the "space is active" logo.  In contrast an attendee that sits in the booth will continue to see the livestream.  Turning off the live stream and reactivating it will refresh for anyone in the booth, but again the same problem will arise if an attendee leaves and then rejoins the booth it will just show the "space is active" logo. This was not a problem prior to a month ago, so trying to understand if a setting has changed with a release?

Hi I am wanting to customise the banner which appears behind the speakers photo, name and role in the Speakers page in Zoom Events. Currently its a pale blue with a mid blue curved stripe, which really doesn't suit my branding. Is it possible to customise the banner? Thanks

After attending a regular meeting and clicking the "Leave Meeting" red button in the main Zoom window, I noticed that the green webcam indicator on my computer remained on.I discovered that there was still an open pop-up window displaying only my own video in real time. This pop-up could only be switched off through a "Leave Meeting" button (in white), but there was no audio and no other participants visible, since I had already left the meeting from the main window.What could have caused that video pop-up to remain active after leaving the meeting?Was my video still being transmitted to other participants?

Hello! I have a webinar I want to convert to an event. I found this documentation (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057859#h_01ERMZYTJQY65E4J3PEAV4M5W5) but I have some additional clarifying questions: 1. I currently am registering people for the webinar via API/Zapier. Once I convert this webinar to an event, will my API still be able to register people to the webinar as it is currently, or will that be broken? 2. Going forward, is there a way to just create the event from the start and register people via Zapier? Or do I just have to create the webinar and convert it to an event? 3. The recording of the webinar/event: If I am accessing that via the API/Zapier, will that be under the webinar ID or will it be under a new ID connected to the event? Thank you!

Hej. I made a local recording of a meeting but the file failed to fully convert and only 10 minutes of the 2 hour meeting successuly converted. Now I cant even find the file to convert and when I check the recorded meetings in the zoom app, the meeting also doesnt appear.How do i recover the recording?

Hi everyone, For some reason we have one colleague that doesn't have their meeting automatically recorded in the cloud and then logged into Hubspot. We all have the same company setting so no

My options for sharing a PPT in presenter mode have changed and I can't figure out how to hide presenter notes from my audience.  Before it was simple.  Share a specific document versus sharing your screen.  The problem is I no longer have an option for sharing an individual document that's open.  My options are share entire screen or share application windows.  I can no longer select an individual document.  When I pick the PPT application window and try to go into presenter mode, my presenter notes are visible to my audience.  What am I doing wrong?  Please help.  Thanks!

Hi, I'm currently unable to access the page for my Zoom class, which I need in order to study the recorded exercises. I have an exam tomorrow, so this is quite urgent. Could you please help me resolve this as soon as possible ?I have already try one of your solution : For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder.  Thank you !

Tried logging into zoom for class on canvas and its been giving me this error code and I even tried on another device and it still gives me the same error code. 

It appears that almost all data linked to my Zoom account has been deleted. I can no longer access my previous webinar recordings, and more urgently, the webinar I scheduled for tomorrow is no longer showing up under "upcoming webinars." I would appreciate immediate support regarding this issue.

Hello,We’ve just signed up for the Zoom Business Phone plan and completed the number porting process from Skype. However, when we try to make a call through Zoom, we get the following message:“Sorry, the requested service is not available in your calling plan.”We subscribed to a business phone plan, so we’re not sure why it’s not working.Additionally, during the porting process, an #800 extension was added to our number — we didn’t request this and would like to have it removed.Could you please help us resolve these issues?Thank you!

Hello,  I've been running a Zoom Workplace Pro account for a few years.  We wanted more features that the "Webinar" upgrade gives, and I purchased that add-on.   However, when I start a webinar, there is no "Host Tools" button down on the meetings control toolbar, like the "Host Tools" button that is available when I host a Meeting.  Help!  I need some of the security options like preventing attendees from turning on their camera.

Currently, when participants are inside breakout rooms, there is no notification sound when someone new joins the room. We would like to suggest the implementation of an entry notification a sound or tone that is heard by all participants within the breakout room whenever another collaborator enters.This feature would be extremely helpful for our team dynamics, ensuring that everyone is aware when a new person joins the conversation.Thank you for considering this suggestion to improve the user experience in Zoom.Best regards,

If I am on a call and another call comes into the queue - we have it set not to ring to me - but it isn't in my list of missed calls so that I can call someone back - the call only shows on someone's phone who wasn't on the phone when the phone rang

Hi! We use Zoom phone and would like some sort of notification of any missed call. Scenario:Client makes an incoming call to our 'call queue' and rings for 30 seconds, but does not leave a voicemail. Currently, we just look at the zoom desktop client at various times during the day but we'd really like to set up a notification. Any ideas, creative or easier?! Thanks Richard

Hi!We host monthly educational sessions on our ZOOM account since 2020. Up till December 2021, we hosted them as webinars and didn't have any issues with registrants not being able to log in on the day of the event. However, since January 2022, for the two sessions we have hosted thus far, we have received a lot of emails and complaints about registrants not being able to log into the session with the information ZOOM sent them after registering. Some of them were being asked to register again, and when they did, they were told they cannot join. Others were told the session had not yet started (even though it hard), and others couldn't click on the "Join Here" link in the ZOOM email. We are not sure how to fix this because it sounds more like a ZOOM platform issue. How can we make sure that for our March session, registrants no longer encounter this issue because it affects our attendance and makes us lose valuable time finding other ways to get registrants into the live sess

I've developed a recent issue when I attempt to screen share: my zoom interface freezes while screen sharing or as soon as I stop screen sharing (people on the other end can still hear me, but I can't click on the interface or write in chat, and the interface often looks distorted). The only way to resolve the issue is to use my task manager to quit out of zoom then to go back to the meeting (which I am hosting) to re-enter. This is a big problem, because I am using zoom to instruct college students.   I have been using this computer with zoom for over a year, and this is a new issue, so I don't think it's because my hardware is insufficient.   My computer is using the windows 10 home edition 64 bit OS. My processor is an Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz 3.70 GHz, and my video card is an NVIDIA GeForce 1070Ti. My ISP is Xfinity with over 450 Mbps download speed and 12 Mbps upload speed.

An Auto Receptionist answers the main number for our firm. It forwards to a Call Queue which has two members, the Common Area phones which are answered by the receptionists at our front desk. If both of the receptionists have to be away at the same time (and for a while), one of the Executive Assistants will come down to the front desk to greet visitors and take calls for the main line - meaning they are now away from their own desk phone, not covering their manager's line, etc. We tried enabling Hot Desking on the front desk Common Area phones so an Executive Assistant could sign in and receive calls to their own line (and especially to their manager's line) ...but doing so stopped the front desk phone from being able to receive the main phone number, which is not a workable solution. While we have thought of other ways in which the Executive Assistant could cover their own calls / manager's calls (such as with the Zoom app on their mobile phone, or the Zoom app wh

Over 4 months no SMS calendar working on scheduler  since 1.12.2024. No information provided to UK customer. Informed today via Customer Support Chat box, that it is an issue already known about.   They are hopeful for an update to resolve the issue end of April 2025.  I followed up with direct call to Zoom  and advised  to cancel Scheduler and apply when contract is due to renew. Means loosing 6 months worth of money, after enjoying over 4 months of no SMS on the  scheduler working. Informed that Zoom does not have a customer complaint department, colleagues can send instead a "ticket" for support.   A company with customers, but does not provide communication updates,  nor apology or even redress for failure in service and no complaints department.  Truly a client centred approach.  

Hi, Zoom Virtual Background hasn't worked on Lenovo Tab P11 (2nd Gen).  I can see the Virtual Background App when the Zoom meeting is on, but when I select a virtual background or the Blur background, I see an error dialog saying, "An error occurred."  Here are some of the specs on the Lenovo Tab P11 (2nd Gen): CPU                    : MediaTek Helio G99, Octa core 2 x A76 2.2GHz + 6 x A55 2.0GHzRAM                   : 4GBFront Camera  : 8 Megapixel Android OS      : 13 Anyone has any clue? Thanks.