Products

With the new fax feature (very exciting!), I had a question:I see that I can send a fax using a number assigned to a Call Queue, but it seems like I can't receive faxes to a Call Queue number. Is there a way to set up a fax inbox for numbers assigned to a Call Queue, or is fax receiving limited only to individual user numbers for now?

Effective with the update on 11/11/24, for iPad IOS, the original sound option is no longer available in the More menu when in a meeting. However, one can exit the Meeting, go to settings/audio and turn on original sound. Then, it will display in the More menu in a meeting.

Has anyone experienced getting stuck in a breakout room as the host and not being able to return to the main room until the time is up? It's happened to me quite a few times lately - all of the controls seem disabled - and I haven't been able to move around to the different breakout rooms. 

I have a link to a recording with an audio transcript recorded on the .gov platform with shared screen speaker view. I want to create an audio transcript that I can print and read through and highlight while I am watching the meeting. In the past, I have been able to cut and paste the text from the transcript into a google doc or a Word doc or a text doc.  With this recording, I can copy a sentence or so at a time. The meeting is over 2 hours - and that is just not a good solution.   I have tried to cut and paste the transcript from 4 different browsers (Chrome, Firefox, Safari and Edge) into Google docs, Word, and TextEdit.  Is there a solution? My process is: 1.  cut and paste the audio transcript into a document 2. skim the transcript, 3. cut the sections I don’t need, 4. print the transcript, 5. read it through again, highlighting the sections I am interested in,  6. watch the recording while reading along with the document.   Thanks in advance!

Hey folks, I have a free account, version 6.2.7 (free account), and I recently tried to record and save an important meeting that was hosted in someone else's meeting room. I was not signed into my Onedrive account on my computer, and I didn't realize that the default location for saving that recording would have been in that onedrive account. Both of us cannot find the recording, it seems like it realized it couldn't upload it, and then it just decided to not record it. I see where the folder says it was modified, but there's no file in there, even after signing in. Any thoughts?

Hello, I cannot see any upcoming meetings in the Calendar as I open it with Zoom Workplace app, on a MAC. I have only the default calendar based on my zoom email. This has been happening for months now and still is. Recently I have changed the name and my zoom email.  While before I did not have any errors, I could add meetings... but were not displayed. Now I have errors when adding a meeting. First I had the error 100000404. I uninstalled the app and reinstalled. Now I have the 404 error when adding a meeting, from the Plus blue sign in the calendar itself -» Zoom workplace app.I tried adding a meeting directly on the website, from the calendar. It does not give an error but it does not say anything, the window does not close. The meeting does not get added in the Calendar view, but I can find it in the Meetings tab. The dates in the calendar do not show a dot -» like they used to when there were events on that date. Nor on the website nor

My Zoom a/c has an icloud address. I send invites through Outlook. I can no longer send an invite using my icloud address, but my Outlook address will work. This is a recent problem. What changed and how can I fix it? 

I hope that someone can be of assistance. I have updated to the latest version of the Zoom app, yet my profile picture isn't displayed in meeting when I have my camera off.

Dear Zoom Community,I am writing to clarify an issue I encountered while working with the Zoom Meeting SDK for Web.According to your official documentation (https://developers.zoom.us/docs/meeting-sdk/web/component-view/supported/), the Client View mode supports local recording. However, after cloning and running the meetingsdk-react-sample project from GitHub (https://github.com/zoom/meetingsdk-react-sample), I noticed that when I start a meeting as the host (via App.tsx) in the Chrome browser, the local recording button does not appear. (The local record button is visible in the image shared under the client view title on github.)Could you please provide clarification on the following:Is local recording truly supported in Client View for Meeting SDK when using the sample app?Are there any additional requirements, browser limitations, or account settings that might prevent the local recording button from showing?Do I need to enable any permissions or configuration specifically within

Yesterday I tried to make a virtual Zumba class with my new Chromebook. Few weeks ago I installed the Zoom App, connected everythig...As I tried to only share the music without Screen yesterday it was not working, because I don't see the option for advanced options where the "normal" button only Audio can be found. Can someone help me to find the right way to share the audio without screen? Thank you

Zoom recently changed how the automatic thumbnails show up when you trim a video recording. The instructions say to click the pen icon next to the video thumbnail and a metadata panel should open on the right side of the screen with an option to edit thumbnails.But when I click the pen icon no metadata panel shows up on the right side of the screen and no option for thumbnails. I tried this on Safari, Firefox and Chrome and it does not work on any browser. How can I edit the thumbmail for my video recording after I trim the recording?? 

Bonjour, J'ai des soucis depuis l'installation de la dernière mise à jour de zoom sur ma tablette. Mon son est de mauvaise qualité ce qui m'oblige à éteindre ma vidéo. J'ai pensé que ma tablette manquait d'espace, je l'ai vidée et réinitialisée mais le problème persiste. J'ai réinstallé zoom plusieurs fois et ça n'a pas amélioré la situation. Je voudrais réinstaller la version précédente mais je n'y arrive pas. Merci pour vos réponses, Anne

Bought a pro license an hour ago, can't call or chat with zoom live support unless I shell out more dollars. oom was great last year but has become greedy and added more complex features that all cost money. Downloaded the app "Livestream" and now I get error "You can not stream to this platform" and all 4 platforms are greyed out. I am owner of the account and have full privileges. Someone please help me livestream to my facebook group that I am admin of. 

Hi, I have a basic plan and trying to transcript the reunion. The recording is apparently working, plus when leaving the reunion I do have a conversion window of my recording. Then when I look for the past reunion, there is none, no recording and no transcription .Would be grateful for support. cheers

Hi, I'm having a trouble with my zoom account. It is written "error code 13224", and I can't start or join to any meeting. How can I solve this problem?

Hello everyone! Please tell me if there are any options on how to make sure that the session rooms are always working, even when no one is in the conference? So that participants can come in and use the rooms without the organizer.

I use AI transcription and since yesterday some of the Zoom meetings stopped giving transcripts (I control the space and delete old ones, so it's not a storage space issue). Now 1 summary is inactive, the next one is active, the next one is inactive again. And the system doesn't even let me delete them. How can I make them appear and become active? Screenshot: https://disk.yandex.ru/i/w0aGOonFlOkR7w 

Hi, Can I share my Host Key with a person I trust so he can claim the host during a meeting? Thanks, 

I have been experiencing an issue with my team for screensharing and audio with Zoom.  Basically, screen sharing option is missing for participants. The only options they see are Participants, Raise hand, Meeting info and More.They are also unable to join with an audio in a Zoom meeting. The issue doesn't seem to happen for a host of a meeting.  I first noticed this on MacOS devices but soon realized this issue is coming up in all browsers (Chrome, Edge and Safari) and Windows as well. Using the latest version of Zoom on macOS and windows devices.I have already checked and made sure Zoom has access to all settings in this article: Enabling screen sharing for participants in Zoom meetingsI have also made sure the global settings in Zoom admin is not restricting screen sharing. This is happening to all users in my team for any internal or external meeting where they are the participants.  Any ideas? 

I am relatively green with this technology and I would appreciate your help so I can avoid any issues the day of!  Thank you for your help in advance!  FYI, I am a pro member.  I will be holding multiple interviews throughout the day with 3 interviewers, each joining separately.  Each of the interviewees will also join separately for their one 1 hour slot. To make it easier, can I create one meeting link and share it with everyone including the interviewees? And if we take a 1 hour lunch break in the middle of the day, will the meeting automatically stop, requiring us to log into the meeting again?  Should we have one link for before lunch and one for after lunch?  

I am not able to launch Zoom automatically from my iPhone when someone sends me the link thru Facebook Messenger.  A window pops up saying that I have to copy the link and paste to a browser.  Is there an easier way to launch Zoom by just clicking on the Zoom link provided?  I have the Zoom app loaded on my iPhone.  I don't want to copy-and-paste to a browser...

Zoom Version 6.1.10 doesn't seem to be able to screen mirror properly from the iphone 15 Pro max to Apple TV (Version 17.6) by rotating to landscape mode. In some cases when it does rotate, the image is upside. Only happens when screen mirroring, otherwise, app rotates perfectly. Any insights would be appreciated, thanks!

Zooms AI does not seem to know, how do I do this please, most frustrating to copy and paste my Zoom meetings into my Mac calendar, there must be a better way. Thank you for your help

I've had an on-going problem with classes I take via Zoom.  As the class progresses, the audio degrades.  It usually begins as light pops or crackle when the instructors and guests are speaking, and ends with so much static and distortion that no one is comprehensible.  If I leave the class and rejoin, everything is crystal clear again . . . for a while.  It seems to only affect me, none of the other people on the call.  And to clarify, the static and distortion are only there while other's are speaking, and does not continue through silence.  We've changed our internet service, upgraded to fiber, but the issue remains.  What else can I explore? If I were only observing/listening, leaving and coming back wouldn't be such an issue; but in some cases my role is participatory, and if I cannot understand what the others are saying, then my being there is useless.  I've had no issues with multi-hour Google or Facebook calls on the same

FEATURE REQUEST:Product: Zoom Meetings Feature details:Please enable the ability for PARTICIPANTS of Zoom meetings to prevent recording and/or note taking in meetings that they are in. There are certain sensitive accounts (e.g. HR, CEO, etc) that wish to prevent recording at all times for security and privacy reasons. Zoom currently only allows the host to control this, but there should be a setting for participants to disallow this as well. Note, Google Meet has such a setting (via Admin controls). Thank you!Jeff