Products

I've been working on a guide to Docs in Docs and twice (in as many days) had an error telling me, that I can't edit this page anymore and need to copy the content to another page. Which I can't do, because ZOOM only shows a blank page, making me loose all my content. (Edit: After messing around some more with the settings and a few hours time, the page reappeared.). This happened in ZOOM Workplace.I was fooling around with the settings in the browser before (to find out how they work and which users need to set in different situations, making Docs temporarily unavailable) but this shouldn't make me loose content. Also, when I share an existing document in a meeting for collaboration and stop the sharing, I can't open the same document in the same meeting again. I get the message, that this document is already shared at the time - even though I stopped sharing and want to start again. I have to close the meeting and start again, before the document is available again. Anyone who ca

On My settings, participants are allowed to join before the host, and also on our account management but all participants were not allowed unless I'm in. What am I missing here?Also, this has worked for me before and I haven't made any adjustments so I'm confused about what happened. Thanks

Does anyone know if I can add bookmarks to my Zoom meeting recording while it's happening?Oftentimes I have an hour long meeting that I'm recording in which I want to put in a bookmark saying "this is when we were discussing X". Then on playback I could jump straight to that moment. 

I want to host a webinar where the presentation and the speaker tiles are of the same size. While individual attendees can resize their views according to personal preference, I want this to be the uniform view for all attendees.But the existing templates do not allow the 2 tiles be of the same size. Can I create a custom layout on the production studio?

Hello Im holding a webinar for our members but i want to limit it so only our members can register for it. Is there a way to do so?

I want to enable AutoStart meeting summary, but I'm getting a message "One or more AI Companion features are disabled in your settings" I have Zoom Workplace Pro

I currently have a Webinar 3000 license.  Does my backup also need this type of license, or can it be a Zoom workplace license?

Solved my problem,,, someone had set up a customised waiting room message and not told me! 

Subject says it mostly:  I start zoom, I command-J to join a meeting and get a beep.  No meeting shows in the drop-down of open Windows.  I exit zoom and get a "leave meeting ?" query.   No error codes.Device type: Macbook - apple silicon - Sequoia 15.4.1Zoom version: Version: 6.4.6 (53970) Deleted, cleaned up after, and resinstalled OSX Zoom

i have some errorNext StepsCould not be generated due to insufficient transcript data.SummaryNot available because the transcript is incomplete.

Our app uses the Print dialog to print a document after our app flow finishes. The Zoom Embedded browser doesn't respect "Landscape" css directive, and there isn't a way to manually print in Landscape mode. There doesn't seem to be any place I can find to submit a bug report. Here is what it looks like - the layout direction buttons are not clickable.  

Our organization has several new laptops (Lenovo P1 Gen 5) with the AMD Radeon™ 780M graphics chip that are running into a BSOD when using virtual backgrounds in Zoom Workplace. This is across multiple users and computers, and all available drivers have been updated to their latest versions on all devices with no change in behavior. Our current version of Windows is 23H2, but we are upgrading soon to 24H2. Steps to reproduce (so far):Connect device to a docking station of some kind. If not docked, issue does not occur.Connect external camera to device.Does not matter if through docking station or a USB port on the laptop.Occurs across multiple models of external cameras.Issue does not occur with integrated camera.Open Zoom Workplace version 6.4.3 (latest version)Open settings or a new meeting with the external camera enabledExternal camera must be selected as active cameraIssue still occurs with hardware acceleration disabled/difference video rendering methods.Attempt to chan

Hello I am trying to access the ZRA accelerator api to fetch tranascripts. I am using the get conversation interactions end point. In my app i have developed, i have added the scope "zra:read:conversation_participants:admin"; the documentation also states that the scope "zra:read:conversation_participants" is also needed to call that endpoint. Yet, the latter is not available for selection from the app and thus when i try to make the api call with the token having just the first scope, it fails with this errrorInvalid access token, does not contain scopes:[zra:read:conversation_participants, zra:read:conversation_participants:admin] Does anyone know why the zra:read:conversation_participants scope is not available for selection?thanksmassimo   

Using the ZOOM app on my Apple Tablet with iPadOS Version 16.7.11, I cannot schedule a meeting by inviting participants with EMAIL. I can prepare the email but there is no way to SEND the email. Although there is a circle with an arrow pointing up, it is GRAYED OUT and there is no response when selecting that symbol.

Hi Team,I recorded 7 audio files during a single meeting, but only 3 are visible in the storage folder. During the session, I double-clicked one audio file to convert it, as I wanted to verify everything was working due to prior issues. After this conversion, the next 4 audio files are missing from the folder.This is the first time I’ve encountered this problem.Could you help identify where these files might be or suggest a solution to recover them?

Estou desativando um laptop para começar a usar um novo. Estou com o Zoom instalando em ambos. Quando um convidado tenta entrar em minha sala no laptop novo, sempre vem a informação de que há outra reunião em andamento, mesmo que eu não esteja logado no laptop antigo. Por favor, como posso resolver esse problema?

We are having a webinar series soon. It will be over 4 days and 2 webinars a day. What is the best way to setup and have clients register? I'd rather the clients not register 8 times for the webinar. I can create a form on my website for the registration if that will help the process.

I have a problem w a grey band there is now at the bottom of the screen w my name ...I cant make it go away and it is disturbing ..specially when Im making videos ...It came after my last payment and havent been there before ? can you help me ?

Hello! I'm experiencing issues with keyboard input during remote control sessions in Zoom meetings, and it seems related to Wayland. System configuration:OS -> Ubuntu 22.04XDG_SESSION_TYPE=waylandKeyboard Layout -> English (US)Zoom 6.4.6 (1370)Together with a colleague, who has the same system configuration, we tested all the combinations of Wayland and X11 environments. Only the X11 -> X11 setup worked correctly for us. The other combinations had the following issues:X11 -> Wayland (shared screen) - The letters and numbers are mapped correctly, but it seems that the specials keys (e.g. Ctrl, Alt, Shift) are not triggering any event.Wayland -> X11 (shared screen) - The letters and numbers are mapped correctly, also the special keys seem to work, but some hotkeys are mapped incorrectly (e.g. in an editor -> Ctrl + A does nothing, Ctrl + S closes the window))Wayland -> Wayland (shared screen) - This combination is the worst, on

In Polish language, the letter c with a diacritical sign (c + alt) is very frequently used. Unfortunately, using this letter starts immediate ZOOM and clip making. How to change the setting to avoid this? Eryk

How can I reduce the chat window in split screen mode so that it does not cover parts of the screen? Thanks for any help and best regards, AnnetteLaptop with Windows11, external monitor

Zoom market’s itself as being fully compliant and accessible. I am deaf and rely on captions. I am unable to have captions without the host of a meeting allowing them or the host nominating someone else. There is no incentive for me or for other deaf people to pay for a licence as video meetings are inaccessible whether we pay or not.  I currently attend language lessons and have been since September and the tutor is struggling to understand how to enable captions. They must be a host as the lessons are two hours long.  I have neither the time or ability to talk them through what to do. I have read all of the forum posts I can find to see if I pay for an account whether that will give me the ability to have captions whether the host is capable or willing or not. It seems not. When is it going to be possible to get captions on Zoom ?  Will Zoom stop marketing itself as fully accessible until it enables captions for all users. 

Hello, Since few months i don't see the email address on participants reports. Do you know if it's possible to found a solution  to have them? Thanks for your answer !🙏 

I accepted an invite for an interview at 7am on 4/3, but as soon as I click "accept" in Outlook for Mac – the meeting lands at a completely different date and time 2am on 3/30. I tried going into my deleted items folder and accepting the invite for the correct time once again, but it continues to show incorrectly. This is extremely frustrating as this is an important call for a job interview. What is going on?    

I want to view all the users on our account all their meetings that are scheduled. how do i set this up