Products

We have an integration with our SaaS app and one of our customers received this today: We have disabled the app XXXX in the Zoom Marketplace due to administrative issues with the Connector/App. You will not be able to use the app until it is re-enabled.We will notify you when the app is re-enabled.We are happy to help if you have questions. Please visit us at support.zoom.us.- Zoom Marketplace Team​Zoom App Marketplace SupportZoom Video Communications Any ideas how to re-enable this? Thanks!

Is access to technical support provided with a Basic account? I'm having a technical issue and Technical support does not recognize my account. 

I am wondering if there is a way to search my call history for a specific number using the Zoom Workplace phone system.Say I have a person claiming they called and left a message, or just that they called and I missed it. How can I search my call history to verify this?

Today for the first time I tried to attend a zoom meeting using my iPhone and Airplay on a Roku stick to cast the meeting to my large screen TV.Trouble is that the image was a very small rectangle in a large black rectangle that filled the screen. How can I expand the tiny meeting window to fill the TV screen?Thanks!

My room calendar is confirmed synced and it's confirmed that my account is unaffected by EWS (uses EWS but is full delegate access) but I'm not able to get the calendar to sync to the room logi controller.  I'm at a loss as to how to restore the convenience of the calendar being available in the room and any help would be sincerely appreciated. This article has been followed and implemented - Zoom Room Office 365: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0063474This article has been followed and confirmed not affected - EWS migration: https://support.zoom.com/hc/en/

The end button does not work when I try to end a meeting I started. I need to press alt + q to force the end meeting popup. Also I have a green border around my desktop and or chrome after sharing in a zoom meeting about a month ago (it was never there before). The green line never goes away even after restarting the computer and uninstalling zoom.

Last month, I was banned from Zoom with the error code 1132. I reported the issue and submitted an appeal, and they eventually restored access to my account. I can now log in through Zoom Web without any problems. However, when I try to sign in using the Zoom app on my MacBook, the same error still appears. Interestingly, I can log in through the Zoom app on my smartphone just fine. I’ve already tried reinstalling the app on my laptop, but the issue persists. I also reached out to Zoom support, but so far, they haven’t been able to resolve it. How can I fix this?

I've had 2 meetings now w/ about 8-10 people.  I am on ethernet but I might try to go wifi this week.  Everything is fine until I speak and then after 30-60 seconds it's frozen and my internet connection is gone.  I can restart computer and then i'm good but I can't have this happening any time I talk.  Any thoughts?  Thank you!  (It's an HP work computer.  The organizer said it could be a firewall issue but my administration says it's not.  Most recent version of Zoom.  Zoom Workplace I guess).

I use a MacBook Air Mac14,2 on a macOS 15.4.1 with Zoom Version: 6.4.6. Unfortunately, for the past three months, the audio input for the people attending my Zoom meetings has become robotic within an hour of the meeting. No one else hears the robotic audio except for me. I've uninstalled, reinstalled Zoom, and updated it with no solution. The only thing that fixes the problem is to restart my computer. Which is not ideal to do during a meeting. Does anyone know a solution to this problem?

I just ran into a situation where the AI Companion meeting summary assigned an action item to a person who had not attended the meeting. There is no record of the person's name in the attendee list or in the meeting transcript.I've relied on and enjoyed the meeting summaries, but my confidence stumbled. 

Hey, I would like to call France from Thailand using a French number.How do I proceed with Zoom? Do I have to pay for a particular offer? Thanks in advance,Kylian

The recordings online UI sucks, it really does. If I want to delete my oldest recordings I have to flip several pages.Please add:option to see more recordings in the viewoption to sort by oldest/newest, filesize, name. Thank you

When I Stream A Zoom Meeting To Another Platform The Sound Is Not Audible-How To Fix?

I've been using a Zoom phone for the last 5 Months and I've never faced any issues with it. An hour ago, that got suddenly stuck and saying, "Your phone is inactive, contact you're adding", as per Zoom, "Zoom Phone error 403: Your account is inactive" article "https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0069738", there could be an issue with PLAN, but I have the plan from last 4 months. Any once kindly help me in this regard. @zoom @Bri  

I'm using Zoom to play with other musicians.   I use a MacBook for my Zoom application and I have already adjusted the audio settings for musicians.  I use an audio interface, external microphones, and headphones.  The headphones prevent echo when settings are set for musical performance.   My question is this: Does the Zoom app for iPhone or Android have audio settings for musicians?  

Hello Team , Not getting the 720 p output when i am doing  a show running from vmix getting only 360p out put and i have work place business account.  kindly check this on priority... I have my show lined up for the same.    

We need zoom to allow us to bypass built-in audio processing like original sound, noise suppression or live performance for musicians. Those features okay but not in every scenario. We find it messing with our mix streaming live performances. It would be great if we can choose whether we want to use this features or not. So maybe in future updates we could have something like “bypass”, “deactivated zoom processing” or “computer raw audio”

I have a problem, do you?Today I can no longer find my recurring meetings in the “zoom Workplace” via PC. They are there on my cell phone or when I go to my Zoom account via my browser, but not when I go to the “Meetings” tab in “zoom Workplace” (i.e. the app) on my PC.Can you give me a tip?

this is absolutely unacceptable.and it is new from today.my zoom link sent out to a student yesterday did not include an ad.i know i am using a free service.  if you want to send me ads, fine.  don't try to send them to my students, partners, business contacts.that is just shady as feck.

Showing popup as failed to start camara please resolve that issue 

I am the only user on my Pro account yet the AI Meeting summary switch is greyed out and i can't turn it on.

Can I ask how the AI summary is delivered / prompted to the user following the meeting. As well as receiving the email, does Zoom proactively pop up and prompt for historical calls on the account or is the only method of access then to look at the call history and go into the chat to find the summary. 

I was on a Google Meet call two months ago, initiated by the secretary of my HOA group.  My Zoom read.ai (I had allowed it to install in Zoom some time before) somehow self-initiated in the Google Meet, even though we weren't using Zoom, and the Meet account wasn't mine. There have been two more HOA meetings since, and both times the read.ai program was still somehow connected to the secretary's Google Meet account.  I was not personally present at either of those two meetings due to other commitments, but in both cases read.ai showed me present, and yesterday, it also sent a meeting summary via email to everyone after the meeting under MY NAME. I have uninstalled read.ai from Zoom, but I have a terrible feeling that it is like a virus that somehow skipped to that woman's Google Meet program and nothing I do is going to fix that for her.   And to add insult to injury, it appears that the meeting summary wasn't even accurate.&nbsp

When sharing screen it does not give me the option to choose whiteboard or screen, only the files that I have open

I can't find any more Reports from the meetings I've had over the last month. Seems like there was a migration to new UI today and there are no reports to found anymore! I tried playing with filters in old Usage and also brand new Meeting and webinar history section Both are empty even thought I've had 20 meetings in last 30 days. It is crucial that I get attendance reports as government regulations demand it.  What can be done? I am including a paste from new screen in Reports -> Usage Reports -> Meeting and Webinar History FromMarch 20 2025ToApril 16 2025