Products

I have Zoom Workplace Pro and Zoom Phone Pro Global Select, yet Zoom is not allowing me to make outgoing calls to any phone numbers.  It tells me the requested service is not available in my calling plan.  What am I missing?  Do I need to change a setting or buy a different plan? Thanks in advance.

Every time a start a new meeting, the virtual background I set on my settings keeps resetting itself (no background at all). It was working fine before the last update. I'm using the desktop app for Windows 10.

Hello Everyone  Is there anyone who can guide me how should i start to setup phone system for firm comany? I need the sequential steps in 

In latest Zoom Workplace, the new  docs feature has UI elements cutoff when not in full screen.  I hardly ever full screen apps on 4K monitors - too wasteful.  Unfortunately, I do not have permission to post images so you'll have to go to imgur to see my dilemma:https://imgur.com/a/SG2f24A I hope this is not a duplicate report - I did search first though.

 hello , I cant get the new zoom chat  ion my meeting , I keep getting the old chat  (. everything   mixed togather  DM and everyone chat ).   I need the new system  which each chat by it self ,  plz 

Is there s way to enter activity logs so when a team task is created, collaborators can see the progress and what other team members have worked on? Or is there a alternative way for recommended team task management and collaboration?

I am running Zoom on Windows 10 and latest Firefox. I tried to install the latest version of Zoom Workplace and at the end of the process it gave me some error that it could not access MS Edge and to check my Internet connection. I do not have MS Edge. Does this mean that without it I cannot install Zoom?

Hope someone can help with this issue. It appears that the problem started with the new version of zoom. I set-up a zoom meeting and the attendees tell me that my voice is breaking up even though I can hear them clearly. I am using a Lenovo laptop which I have never had an issue with before, window 11, and zoom version is 6.4.7.  Thanks in advance.Gusnk

Hi,I am having trouble logging into zoom to start a meeting and to join a meeting. I am receiving the error message "The application 'zoom.us' is not open anymore."What should I do? I have a MacBook. Thank You,  Dr. Truth 

As Host I was able to chat to individuals but now, in Host-Co-host mode, I cannot.  What happened??

I have Zoom Pro and a license for Large Meetings. I have read through all of the supporting documentation provided for bulk uploading registrants to a meeting via CSV and am unable to make the following work. The meeting is a single occurrence, and has an auto-generated ID. Registration for the meeting requires the default fields: First Name, Last Name, and Email Address, plus two custom fields: Organization, and Job Title. I have created a CSV file without headers in the format: Email Address, First Name, Last Name [from Zoom template], Organization, Job Title. When I upload a test file, the Organization and Job Title are not imported. I have checked the formatting (no special characters), tried to upload the Zoom upload template with text in columns D & E, CSV file is saved as CSV (Comma delimited) (*.csv), and I am using Google Chrome. All drivers and software versions are up-to-date. We have a list of 100+ attendees to bulk register.  Any

Our company is exploring the possibility of utilizing Zoom for text message communication with our business partners. We have noticed information regarding Zoom's campaign features and requirements for privacy policies and 10DLC registration. We have specific questions regarding this functionality: Phone Number Provision: Are the phone numbers used for sending SMS messages provided by Zoom, or can individual Zoom users send messages from their own registered numbers?Recipient Scope: Can Zoom users send SMS messages to any external phone number (our partners), or is there a specific directory or limitation?Best Practices for Business SMS: We are looking for guidance on the best approach to enable our team to communicate effectively with our partners via SMS through Zoom, while adhering to all relevant regulations and Zoom's terms of service. Could you please provide detailed information on these points or direct us to the appropriate resources? We would app

We are converting to Zoom Phone. Our old provider allowed us to set a user's phone so that incoming voicemails are forwarded as email attachments, and then automatically deleted (or not stored in the first place). We basically had three options: 1) store voicemail, 2) email voicemail as attachment, or 3) both.  It appears that Zoom supports options 1 and 3, but not 2. Did I miss something?  Many of our users, having dealt with a voicemail that they received in email, don't want to bother with deleting the original voicemail as well. Thanks!

When a voicemail is deleted in an email client (outlook for example) voicemail is deleted in Zoom. Other phone systems are able to do this I was very surprised to see Zoom is not able to do this.  This is a inconvenience to all users as they need to mange each voicemail twice in two separate applications (The email client and Zoom client). 

Hello Zoom Support, I’m experiencing a persistent issue related to a recurring Zoom webinar that I created a couple of weeks ago. Here’s the full context:I originally created a recurring Zoom webinar via the Zoom web platform and added one panelist.I did not send invites through Zoom, but instead created a separate calendar event in Google Calendar for all participants. I added the Zoom link there manually and sent out the invites via Google Calendar.After some time, I needed to cancel and change the topic, so I went to Zoom and deleted the webinar entirely from the Zoom dashboard.I also went to Google Calendar and deleted the full recurring series of events by choosing “All Events.” The event shows as deleted on my end.However, participants are still seeing the event in their calendars — including the panelist, and others who received the original calendar invite.In some cases, it even shows Panelist as the organizer now, even though I was the original host. I’m concerned this ma

I have a smart Samsung TV. I cannot find the Zoom app when I go to the search bar it does not come up. How do I install the Zoom app and have it stay there all the time

Hi all, Does anyone know if the "Sign in with Microsoft" option can be disabled/hidden? I've looked in the available install switches and group policy, but have yet to find a setting for it. Thanks. 

I use zoom desktop client (version 6.0.2)  on my Manjaro linux (my desktop environment is KDE Plasma 6.0.4 under Wayland) machine for work and lack of hardware acceleration is simply appalling. I have Dell XPS 9520 laptop with Intel Xe Graphics GPU, and without dedicated GPU. I have hardware acceleration set up, because Firefox is using it just fine. Moreover I don't even have option to enable it in "advanced video setting". I tried to set enablegpucomputeutilization=true in ~/.config/zoomus.conf only to have it returned back to false after zoom startup. Please, fix this ASAP, as using zoom without hardware acceleration is horrible experience.

Hi,Could someone please advise how to update my Zoom version? I've tried all the instructions I could find online, unsuccessfully.  Yes, I've signed up to my desktop app, but no, there is no "Check latest update button". No, I cannot go to my IT team for help (as per the instructions of Zoom online support) because such thing doesn't exist. I am my own admin and team, solo, there's nobody else.Yes, I have tried to update Zoom manually, following the steps suggested. But I'm just being re-directed to my desktop app, i.e. square one. I'm spinning in a circle. I used to be able to update it easily, but now after Zoom has forced me to Zoom Workplace, it's become very complicated. Can you please help?Thanks very much.

I've been using Zoom for years and since yesterday, it is suddenly requiring a password for others to join. I have my waiting room enabled, and until yesterday, people were added to the waiting room without requiring a password. How can I change it back?

Hi, It would be really nice to have a keyboard shortcut to blur my background, or to enable the selected background (blurry or any other). Thanks.

I recently bought a MacBook. I joined the meeting from my device but I couldn't hear the host on many attempts. I checked the speaker settings and all were working. I tried another device and I was able to hear the participant. how can I allow this on my device? all speakers are working and connected to system.Thank u in advance

Hi all, Do you know if there is any way to upload a video larger than 30MB in a Meeting waiting room?I tried to compress the video that I want to use but the quality is now very bad. Would love to find a workaround this. BestAugustin

Hi all, pulling my hair out with this one. I have chosen to record separate audio and video tracks for my meetings. When I go to download them I get this notification... This download doesn’t include files in these folders: “sign language file of each language,” “audio file of each participant,” and “language interpretation file of each language”. You will need to download folder files manually. There's zero explanation as to where to go to manually download the separate files. Where are they hiding? EDIT: Nevermind, you click on each link individually and that opens up the separate files page.  

I've just spoken to support and already submitted feedback/feature request on this topic. We are new to Zoom, my users use the Zoom Workplace desktop client, specificially the chat function of ZCC to serve our clients.  Adjusting the font size (Settings > Accessibility > chat display size) only changes the font size in Team Chat, but not ZCC. As a workaround, we adjusted the user's screen scale up to 125% from 100%. The other fix for this is to use the Web App version where the font size is controlled by the browser. The preference is for our staff to use the desktop app.