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Why i have been charged by zoom 3 usd, and my plan didnt go through 

Hi, I am on a two week trial and since I am not paying yet, can’t get an onboarding call.  I am about 95% of wayto where I need to be.  I have one area in particular I an not quite figuring out.  Here is the basic scenario. I have two lines…..  this is for a small salon business.   The first line is the MAIN number people will call in on. All I need to happen is when that line is BUSY that the call get routed and ring the second line.  If it doesn’t getpicked up it will go to a shared voicemail box.   After hours, the call to the main line will automatically go to VM sono issue with having to route.   That is really it, how do I make sure line 1 routes to line 2 when busy.   Thanks in advance,Bill

I have 2 regular recurring meetings - one every Monday at 11am, and one every Wednesday at 6pm.  Today I discovered the meetings are no longer showing up on my list of upcoming meetings.  There's nowhere to start the meeting from.  I could recreate it, except the meeting link has been published  a number of places as they are regular office hours for virtual students.  If I find the link (like, that I sent out via email to a student in the past) it lets me start it and recognizes I'm the host, and all is well.  But how can I get it back to showing up in my list of scheduled meetings??

when I click on my zoom photo, click settings...no audio tab showing and no where do I see if I have latest version tab

Every time I create a meeting I have to change the same values. Phone area UK, video on, audio on, continuous chat off. How do I set these to be the defaults so that when I create a meeting, I just have to enter the minimal information. I can use a template, but that's not what I want. I want to set the default values so they apply to every meeting. I have a plug-in for my email client. It'll create the meeting, but then I have to go back and edit the parameters.How do I change the defaults?Thanks

Hello! I recently began to use zoom to schedule meetings regularly, but I have noticed that when typing in the 'attendee' field to schedule a meeting, there's no option to just choose from my actual contacts list or autofill. Given how often we hold the meetings and the amount of people, it's a bit tedious to copy/paste each individual email address.    Given how common a feature autofilling contacts is, how do I do this on my Zoom account?   I already have contacts saved in my personal contacts list, but that doesn't seem to do anything.

Even though I enabled HD videos in the settings on my newly purchased Zoom Business product, the highest video resolution I can see is 640x360. Why can't we see 1080p even though we enabled HD?Also, I wanted to send an email about this via Zoom, but I couldn't find it, so I decided to write here. I must say that despite the product I purchased, I did not find the support service satisfactory.

I have just raised a ticket on matters I need help with. All other contacts were blocked. The ticket has been marked as closed. How can I access support? I've tried phone & chatbot but there is always something which stops me

Is it possible to customize the Meeting Summary settings so that it follows a set meeting agenda rather than its own standard template? The AI Companion tools are great but we're needing to cut and paste what it captures to correctly follow our discussion. Also it doesn't seem to capture indiviudal motions and secondary votes in the discussion. thanks for any suggestions!  

I am trying to access a recording I did today and the format to find it has changed. Help!!!!!!!!!!!!!!!!!!!

最近会議中に「ネットワーク帯域幅が低くなっています」と表示されます。ネットワーク環境の問題だと思いますが、問題が発生している根拠をデータで取得する方法はないでしょうか。

i m using zoom pro for 1 on 1 calls i m only getting 360p as video quality . i hve good internet in both ends low ping packets loss also low .HD is also enabled in zoom app and also in portal i hve enabled Meeting-HD Video Quality  option  why am i getting low vid quality

Since upgrading to ver. 6.7.5 (on Windows 10) when I close a meeting in my personal room and attempt to open a connection to a colleagues personal room the camera is not found, error msg = “in use  by other application”.  Also happens when moving from open group meetings using web browser to personal room or vv.The workaround is to un-plug and re-plug my USB camera between every session (which I can do on a PC but not on a laptop with integral camera).  This behaviour is new, didn’t happen with previous versions.Any suggestions please?   

I have recently had six videos mysteriously disappear from my Zoom cloud account.  I did not delete them.  They were videos of classes  linked from a website. The question is, are there any circumstances where a video might be deleted because of its content?  There was nothing objectionable in these videos.  However, sometimes instructors might inadvertently use copyrighted material in a class presentation.Has anyone had a similar experience?  

I set my background to “none” but all I get is a blank white screen behind me. I can change to other backgrounds but there is just blank screen and not the ambient view. 

I would like to have the functionality to remove "Zoom Phone Entities" list from view. We do not use it and it is cluttering up the screen.  Additionally, For system wide contacts settings, Please make each item for this option toggleable. "List all Zoom Phone Entities (Call Queue, Shared Line Group, Auto Receptionist) under ‘All Contacts’" We want more control over what our users see. They get confused/overwhelmed when they see 10 contact list and half of them are empty or used for call routing purposes but we cannot turn them off.   

I saw it mentioned that "users can't access simulive from a mobile browser"I haven't not made the investment into the package to test this, but does this translate to mean that:If I send an email out to 300 registered attendees for a simulive webinar, and 80% of them click on the link on a mobile device, they will not be able to access the webinar? Or will their mobile device redirect them to download the Zoom app - and if they have the zoom app installed on android or iPhone, it'll open in that. Curious because normal webinars do that, it seems so odd Simulive wouldn't function the same way.Maybe I misunderstood what the comment of not working on mobile means.

Can someone explain to me why on Tue this week when I added Panelists to my Webinar they all received Zoom email notifications of their specific link to enter webinar for practice session, yet on Wed when I added them to another webinar they checked box was not visible and the comments about sending email to Panelists was no longer visible.  Therefore the 2nd webinar, no-one received the Zoom email giving them access to the webinar early to practice?  

Attendees have been joining AI notetakers to our company webinars, and I am trying to prevent this from happening. I don't want to manual remove them during the live session. In the account settings I have blocked as domains Read.ai, Otter.ai. Do you have any recommendations? 

Hello, I just installed Translation Caption Add-On to my working account.  I am trying to translate from German to English on once side and in the other from English to German... Unfortunately, I feel this Add-On is still not well developed due to being such a new setting, and it only works on one side. I feel that the translation is happening alone on each computer and not in the Zoom meeting for both persons... Has anyone have experience with this Add-On and can help me find the best settings for my Zoom-Meetings? Most appreciated,CG

Can someone explain to me why on Tue this week when I added Panelists to my Webinar they all received Zoom email notifications of their specific link to enter webinar for practice session, yet on Wed when I added them to another webinar they checked box was not visible and the comments about sending email to Panelists was no longer visible.  Therefore the 2nd webinar, no-one received the Zoom email giving them access to the webinar early to practice?  

I have a Zoom phone license assigned to a user and they don’t see the Zoom phone icon in the Zoom Workspace app on ios.  I’ve made sure the setup process is complete on my end and it says it’s ready to go. Not sure why it’s not working.  Here’s a picture of their phone: 

Hello Zoom Support,I am writing regarding a serious issue with my paid Zoom subscription.Yesterday I purchased and paid for the Zoom Pro plan, but the subscription has still not been activated on my account. The payment has already been processed successfully.Yesterday your support team informed me that the plan would be activated within a few hours, however more than 24 hours have now passed, and the subscription remains inactive.What is even more concerning is that today my messages in the support chat are not receiving any response at all, despite the fact that this issue involves a completed payment.I rely on Zoom for my professional work, and the inability to use the paid features is creating serious disruption.Please activate the Pro plan on my account immediately or provide a clear explanation and resolution timeline.

I am on Zoom 6.1.11 with Pro subscription on MacOS Sequoia 15.0. I am having the following issue: I host the meeting on my laptop, and I want to screenshare the entire screen on my iPad (using the screen mirroring between the laptop/iPad). When I do this, I cannot see the little video of the other participant.  I am doing this in the context of teaching, where I want to face the video camera straight on sometimes, and sometimes write things on the iPad. But, not being able to see the video of the student is very detrimental. I'd prefer not to just do Zoom on the iPad and just share the screen there, since the angle of the video is unnatural. I don't remember this being an issue when I was working somewhere where we had one of the enterprise level accounts for free, is this why the screen mirroring is wonky now? 

Hey everyone, what’s your favorite Zoom feature that most people don’t know about? I’m looking for tips to make meetings more interactive and efficient.