Products

We're trying to use fields from Salesforce in our call flows to route calls directly to users or queues.  I cannot seem to find any documentation on how to do this in the call flows even after we have completed out Salesforce integration.  Any idea of where documents might be for this? 

Starting two weeks ago, I can no longer change the audience when FB launches via zoom.  In the past the audience is set to (only me) and I could change to public. Don't know why the Zoom FB audience is set to "only me" when my FB profile audience is set to public.  I would like my audience set permanently to public and not "only me" when zoom launches FB. How can this be fixed. Once I end streaming to FB from zoom, it will allow me to change to public but not while it is live. Very frustrating. 

  Sto cercando di abilitare il Registratore vocale con AI Companionperò mi esce questo messaggio: Impossibile modificare questa impostazione. È necessario prima abilitare queste impostazioni.Una volta abilitate tutte le impostazioni seguenti, questa impostazione sarà abilitata automaticamente.Devi abilitare “Registrazione nel cloud” in REGISTRAZIONIDevi abilitare “Riepilogo della riunione con AI Companion” in AI Companion  Il problema è che queste 2 abilitazioni non sono disponibili. Grazie. Matteo

A participant just got a new modem. Now they don't receive the invite link each time, just some of them. Is there any way to help them on my end?

I changed the currency I use to pay my bill to make it more affordable for large gatherings. However, now the change won't let me buy anything because it says the payment hasn't been updated yet, but I've already paid my monthly bill. Does anyone know what I can do?

In a Zoom meeting on the desktop app... 1) I was the host2) There were 3 participants (me + 2)3) The selection "group chat & anyone directly" was selected' BUT4) There was no drop down menu to select a direct message recipient5) The "more" icon (...) was missing from the bottom menu bar in the chat panel HOW DO I REINSTATE THE ABILITY TO DO DIRECT CHAT????

I was removed from an account but need to access my recordings so I can download them. The admin readded me but when I try to login, it keeps taking me to my downgraded account. How can I access the old account so I can get my recordings? 

I have been leading a meeting for over 2 years. The past 2 weeks I am unable to do so because I start the meeting and no one shows up. I start getting texts from members saying: they can't get in; they got in but were dropped. I have tried to restart the meeting but get a message that I have to end the meeting in progress. Clearly when I do this, they get dropped. However, although I am in my meeting and they say they are we are not visible to each other.

Buonasera, Vi scrivo in merito a un problema verificatosi durante una riunione organizzata ieri sera alle ore 21, ci siamo collegati mezz'ora prima e lì si è verificato il problema. Il link della riunione è stato regolarmente generato e condiviso, ma al momento dell'accesso Zoom lo ha riconosciuto come "non valido" e ha reindirizzato alla homepage, impedendo a noi (e ad altri) di partecipare. Successivamente è stato generato un nuovo link per lo stesso incontro. Grosso problema per noi perché in così poco tempo non era possibile avvisare tutti i contatti invitati e siamo stati costetti a rimandare di una settimana, davvero una brutta figura con le persone coinvolte. Quale potrebbe essere stato il problema?

We've have difficulty pulling the text transcriptions from Automatic phone call recordings.  I've referred to this previous forum (https://community.zoom.com/t5/Phone-System/Zoom-phone-audio-transcripts-text-file/m-p/100072#M4914) and we've tried to access it through the API, but still only pulling the audio transcriptions. Under our call logs, it shows that 'Admin has disabled this transcription' for our automatic calls but we've enabled every setting accessible to us to allow for text transcriptions. Is there a security setting we're missing? Appreciate any guidance here.

Hi everyone,I'm exploring whether it's possible to integrate Zoom SMS functionality via API with Okta to send multi-factor authentication (MFA) passcodes through Zoom Phone SMS.So far, I haven't been able to find any official Zoom documentation covering this use case. I’m particularly interested in:Whether anyone has successfully set this up using Zoom’s API (e.g., sending outbound SMS triggered by Okta)Any necessary API scopes, endpoints, or prerequisites from Zoom's sideLimitations or known challenges you've run into (e.g., throttling, SMS deliverability, carrier issues)Whether Zoom Phone numbers can reliably receive inbound responses for verification flows (if applicable)Would love to hear from anyone who has attempted this or knows whether Zoom SMS is viable for Okta MFA workflows.Thanks in advance for any guidance or examples! 

I want to delete my basic account. But, when I try to terminate from Account Management > Account Profile it need the verification code. I Request the code and sent to mail. But, I didn't received the code. I need the code to terminate this basic account. Because I want to change my paid account to this email. Thank you 

会議中に画面が固まり、会話をすることができなくなってしまう。ズームのバージョンは最新で、通信速度も上りが26mbpsで下りが65mbpsあるためどこに問題があるのか​​わかりません。解決方法があれば教えてください。

Hello. I use zoom from several devices and switch between them. After today's update when logging in on one device zoom logs out on another

I reached out to support but the confirmed this is not possible currently. We answer phones on a physical phone, but to help assist the staff answering the phone we were hoping the use the call summary and live transcription features in the app. It is not currently possible if the app is paired to the phone and the phone answers to the call to get those features.

When ever a user of mine clicks on "schedule" on the Zoom app she gets a screen that says loading, then after a bit she gets a blank screen. I've uninstalled with third party tools, i've installed the full version and the web version but nothing seems to work. Any ideas?

I have been hosting meetings regularly, the last one was last Thursday, but yesterday, upon launching, instead of the regular screen with controls, I got a blank screen with only my ID and no controls (see screen capture). Attendees joined (in another screen) I could see them and hear them but I could not join my own meeting. I closed the meeting for everyone, created another meeting, same thing. I had to cancel the meeting. I have been testing creating meetings and launching, and still the same blank screen with no controls. I have updated to the latest Zoom Client 5.13.10 - nothing changes.I submitted a ticket to Zoom support yesterday, no reply. And I have another meeting planned for tomorrow Thursday. Any ideas, solutions? Many thanks.

To Zoom Support Team,I'm writing on behalf of my entire development team to report a critical and widespread performance issue we consistently experience when using Zoom's screen sharing feature concurrently with PHPStorm (an IDE by JetBrains). This problem significantly impacts our collective productivity and renders our development environment almost unusable during Zoom calls. The Problem: Excessive CPU Usage and System LagWhen any member of our team is in a Zoom meeting and/or shares their entire screen, their system's CPU usage spikes dramatically.  Specific Symptoms:Extreme Sluggishness in PHPStorm: The IDE becomes incredibly unresponsive. Simple actions like right-clicking to open a context menu can take 2-5 seconds, terminal commands execute with significant delay, and scrolling or typing within the code editor experiences severe lag.Overall System Slowdown: Beyond PHPStorm, the entire system feels sluggish, impacting other applications and general user expe

EDIT: Zoom Support has confirmed Engineering has identified the root cause of this issue and is working on a fix. No ETA to the patch, but I'll update this thread once it's confirmed resolved. Original Post: I'm onboarding a new EA, and probably the most critical piece of their setup isn't functioning. When trying to schedule for someone, they receive the error: ""Schedule For" is not available because Shared Access Permissions is not enabled. Click here to visit Zoom Marketplace and enable "Allow this app to use my shared access permissions" for the Google Workspace app from the Shared Access Permissions column." What I've done so far: Spent two hours on a call with the user testing literally everything. I set up my own user as having scheduling privileges for the first time, the exact same way we did hers. Mine worked, hers didn't. I tried it with a new Google Workspace user. It didn't work for the new Google Workspace

I hold weekly sessions... now I have been using the same Meeting ID for past year and never it was an issue. This week when people were trying to login they were getting an error that the meeting is at 7pm when I was already logged in. So I had  to create a new meeting ID and share it with people in that way I lost a few people. Secondly I generally set chats as with hosts and co hosts only... now due to the chat separator it is becoming problematic opening each window and checking for the questions... can we get it in the old way.... bcoz during sessions or workshops it breaks the flow as it becomes time consuming to open each window..... Thirdly, for all the participants it shows as if the chat is disabled when the chat is still on. how to fix it?? Another issue is, when I used to send any info in such meetings previously it used to go to all participants, now I have to send it individually which is time consuming, any way to fix it?

Hello Everyone,  May I know if it is possibility of automatically feeding chat messages at specific times during a webinar in simulive?  @Sessions @zoom 

I join a weekly writing group and discussion. Lately, I can hear some participants but not others. Sometimes, I can hear "Gail," but if she speaks again later, I won't be able to. I know it's on my end bc I can see everyone reacting to her. Help!

I'm a public speaking instructor, and hold live Zoom sessions to listen to my students' speeches. I have my settings set up so that participants can record on their computers, and I can also record to the Cloud. Last year, everything worked just fine...but now, for some reason none of the students are able to record on their computers, even though the program says, "Recording in progress." I'm NOT intentionally recording their speeches unless they get a notice that they can't record from their end...and yet, their speeches are recording to the Cloud, but not recording on their end. Anyone have an idea of what's going on?

So Wierd - I got on Zoom yesterday and all of a suddon, It is Ready OUTLOUD Every Message in the Chat while I am Live on Zoom. Not sure Why/How this started, but cannot find anywhere to get it to stop. I cannot hear the regular zoom because of this - nor can I personally go live because everyone can hear it too.Also, How do I get help from Zoom to stop this. Frustrating there is no one to ask, chat, email etc for resolution.Help! 😉

Hola! Necesito ayuda porque no puedo instalar zoom en mi macbook pro. Como sistema operativo tengo Ventura 13.2.1Descargo el .pkg de la pagina oficial de zoom, comienzo con el proceso de instalacion pero al momento de instalar muestra un mensaje de error y no se instala en producto.Consulte con el CX de Apple y me indicaron que el problema no es de la laptop sino del producto zoom. Todas las otras apps las he podido instalar correctamente.En imagen adjunta envio el error que se puede visualizar al momento de la instalación.Con respecto a las preferencias del sistema, estan configuradas tal cual indica el instructivo de zoom.Aguardo por ayuda. Gracias por adelantado. -------------------------- Hi! I need help because I can't install zoom on my macbook pro. My operative system is Ventura 13.2.1I download the .pkg from the official Zoom page, I start the installation process but when installing it shows an error message and the product is not installed.I consulted with Appl