Zoom Webinar Reminder not adjusting Calendar events for time zone

Hi CMel, 

When someone registers for a Zoom webinar, the calendar invite they download should reflect the correct time in the attendee’s own local time zone, based on the webinar’s scheduled time and time zone setting (e.g., 1PM ET → 10AM PT for a West Coast registrant).

It sounds like the calendar invite downloaded (via “Add to Calendar” link) is not adjusting for local time zones, meaning it’s keeping 1PM as a fixed local time no matter where the user is. That’s wrong. 

This typically happens due to one of the following reasons:

Time Zone Not Set Correctly in the Webinar Setup

• When creating the Zoom webinar, make sure the time zone is explicitly set to Eastern Time (ET).

• Sometimes Zoom may default to the account holder's time zone or UTC if not selected manually.

Fix:

• Go to your webinar details page in Zoom.

• Click "Edit" and ensure the correct Time Zone is selected (e.g., (GMT-04:00) Eastern Time (US and Canada)).

Browser or Device Time Zone Conflict

Some users' devices or browsers may have misconfigured time zones. While rare, this can cause misinterpretation of time.

Test:

• Ask one affected user to check their device time zone and see if it’s set to PT properly.

• Try registering yourself from a device in a different time zone to replicate the issue.

I hope this helps!