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Hey there! My company just recently changed phone systems to Zoom phone. With our previous carrier, we were able to use a soft phone on the computer and type in a phone number/menu option with the physical keyboard, and by copying and pasting/clearing numbers into the keypad dial. This was very useful because while working in Healthcare, a lot of insurance companies request ID numbers for our providers, like their Tax ID, NPI, or a patient's member ID. Is there a way to provide this feedback to the development team? It's my first post, so I'm not sure if you can like or upvote, but if you can please do if you agree! Best,  Deb

I posed a problem last week. I received an email saying that I got a solution, but how do I get to the solution? 

I cannot connect to Zoom on my iPad Air Gen 5. When I start the app does not show the normal start up screen with New Meeting, Join, Schedule and Share Screen. When I try to sign in I recite every the message “Cannot sign in, please check your network connection.” I have reset my iPad and uninstalled/reinstalled the Zoom Client app with no success. I noticed the Zoom app is not listed under iOS settings under Privacy Microphone or Camera so I cannot give access to them for Zoom. Zoom works fine on my iPhone 13 Max Pro and Zoom shows under its Settings for Microphone and Camera. Is Zoom not installing properly?

I jus signed up to try zoom to see if it's any better than Vonage.  Oh my, the setup is way more complex than it needs to be.  Ok I made my first call using zoom app on my iPHone, after 18 min call dropped. Now can't make any calls, "call failed" and once I did see "account inactive code 1301403".  Support person didn't have too much of a clue, I told her of the issues I had with initial setup with assigning a package, and generating a number, etc etc.. and she asked me to re-assign the packages to the user account, then I couldn't add the number back after I un-binded it.  I was able to figure out on my own I had to remove it from being some company number of something.. this thing is like a whole PBX setup.. crazy for an end user VOIP system.  Anyway, after re-assigning packages, reinstalling iPhone zoom app etc etc,  still doesn't work same error.  Support escalated my case waiting for response, but thought I would come here for any suggestions.

Hi everyone,   Does anyone know the maximum Zoom Events event duration. I do not mean the maximum amount of time of a meeting or webinar session. I mean the maximum of the entire event. Our company was thinking of doing a month long event but we were not sure if that was possible. We will only have one or two sessions each day. The longest event I have done so far is 3 days so I was not sure and I cannot find it in the documentation.    Thanks for any help you can provide.  Andrew

I keep receiving an error message that it won't send through. The international texting has been enabled with all countries selected. How do I get it to successfully send?

My Zoom plan is workspace pro.  The host is on a laptop connected to a large screen so everyone in the room can see what is being presented.  I join the meeting with an Android and I we are on speaker mode.  The visual from my camera is very clear on the laptop yet very fuzzy on the large screen. I have turned on HD video on my Zoom account, and played with settings on the laptop, the screen, and my phone.  What else can you all suggest?

Hi! Since 6.4.10.2027, and still on 6.4.13.2309, settings' screens are broken on the layout: they show half the settings like shown at https://pasteboard.co/eP6kL7lnJKmp.png   

 I  have a question for the community regarding viewing charged calls only since I am currently on a metered plan.   When I go to the Administration section:   click on Phone System Management - Logs and once the Logs window opens in the "New View Version " how do I find the "Show charged call logs only"? Because when I choose the Classic View Version, I can see the check box for "Show charged calls only" at the bottom.   So, on the " New View Version" what are the steps to get to the" show charged call logs only"?   Right now, I go right away to the classic view page but if  and when it is terminated I will be out of luck which is frustrating! Thanks guys!

"report/webinars/#{zoom_api_uuid}/participants?include_fields=registrant_id", account_id: zoom_account_id We are taking leave_time only if id is present in the participants response.for few users we are getting participant_user_id and id. But for few users we are not getting. Help us to understand what is the reason.

New to Zoom...Was setting up a 1:1 meeting. The participants name did not show up in the participants panel. It showed up as "Admin". I was the Host. Not sure why the Participant showed up as "Admin". Please advise. Thank you

I've been using the official Linux client of Zoom for a while on Fedora and one the most frustrating things is the misalignment of the reactions popup when the chat window is docked to the main meeting window.  It always centers over the edge which often times makes the right most emojis cut off the screen. I have to drag the window leftward in order to display them all. It would be ideal if this popup always remained inside the chat window so it never expands beyond the window.  Is this possible?Zoom Version: 6.5.0 (2465) RPM package downloaded directly from zoom.com (not Flatpak)Fedora 42Kernel 6.14.11-300.fc42.x86_64Gnome 48.2Wayland Window Manager

I hold weekly office hours in Zoom, ranging from 60 to 90 minutes. They are drop-in sessions. Today two students dropped in right at the start, talked with me for about 5 minutes, and then exited. There were 55 minutes left in the session. But because of this feature, the session automatically ended after 40 minutes and I wasn't able to re-start the session. The result is that if any students wanted to join me toward the end of the session, they can't. This is a ridiculous feature. Please fix it.

I need to know if there is a security setting whereby if I, the host, lose my internet connection, that the participants in my meeting are disabled from interacting with one another or completely removed from the meeting.  I have read other posts dating back to 2023 on this topic but there doesn't seem to be an answer. This is deeply concerning to me for the work that I do.

I’m having an issue when phone registered Avaya J179 phones with Zoom Phone. Everything seems to provision correctly in the admin portal and I’ve assigned the proper licenses, but every time the phone boots it displays: The phone is not licensed in zoom This message persists until the “OK” button is pressed. After that, the phone behaves normally. It doesn't affect calls or features immediately after, but it's persistent and disruptive to users.Questions:Is there a known prerequisite or license type (e.g. Avaya license, Zoom “device license” vs Zoom Phone user license) that might be missing?Has anyone resolved this “not licensed” boot message for Avaya desk phones?Thanks in advance!

I have private messaging on in my profile but I still can't send private messages in my meetings which is very important when my meetings are conducted.  

I can't find my phone call transcripts or recordings. I can see in the log that the recordings were made, but no way to listen to or download them. I asked the chat box, but it couldn't understand the question.   maybe this helps this is my plan Zoom Workplace Pro Plus with US/CA Unlimited

We had a weird situation today where one of our team members typed a phone number into the chat and three of the four people on the call got it correctly while the fourth person got one SCRAMBLED!  If the number was (123) 456-7890 what showed up on their screen was (123) 890-4567 !!!!?!?!

When I follow the meeting link, it says wait for host but I am the host

I currently have a Pro license, and I'm running an upcoming event that will have both concurrent Meetings and concurrent Webinars. I know I need individual licenses for each one that runs concurrently, but I'm trying to figure out if I can simultaneously run a Meeting and a Webinar using the same account/email address, presuming I have the Webinar add-on.  I won't be presenting--just the behind-the-scenes administrator for all of the sessions.   

Good morning everyone, today I attended like a Zoom meeting as a participant. How do I set up my meetings, so that the participant only sees the three buttons: chat, raise hand and question and answer.Thanks who answers me

Hey everyone,My work revolves around answering inbound calls and doing outbound on ZCC which I typically do via the Zoom Desktop App. However, in preparation to work remotely soon, I tried using the Zoom Web App on Chrome on my Tablet (Huawei Matepad); as ZCC is not in the Mobile App, which has previously worked a few months ago.Testing the speaker and mic settings worked fine but whenever a call comes in, I am unable to hear the customer nor speak to them; the automated transcript also fails to register anything. At first I thought it just had to do with the tablet but when I tried using the Web App on my desktop (the same one I typically work on via Zoom Desktop App) the same issue persists.Tl;dr:Unable to hear customer nor speak to them on ZCC via Web App. Tried on both Tablet and Desktop where speaker and mic is detected properly in the settings.Any ideas on how to resolve this issue? (Tried updating chrome, restarting tablet, etc.

Hi, We use LTSP on Debian GNU/Linux 12 (bookworm), up to date, with last zoom version. Since few week, zoom work perfectly, but now when a user log in to zoom :  /home/[user] disconnect from the server, and it's unreachable. A little video to explain here : https://www.swisstransfer.com/d/b63140b8-7a96-4972-ab20-b794558eea1b Any idea ? In case of, zoom log : root@vterminal:/home/justin/.zoom/logs# cat cef.log[10298:10348:0707/202913.138321:ERROR:components/password_manager/core/browser/password_store/login_database.cc:1127] Unable to open the password store database.[10298:10348:0707/202913.138429:ERROR:components/password_manager/core/browser/password_store/login_database_async_helper.cc:87] Could not create/open login database.[10298:10337:0707/2029

Zoom 6.4.12macOS 15.5 In a recent upgrade Zoom has resumed its normal bad behavior by launching on macOS login. I do not want this for myself for my 60 coworkers. Zoom should only run when the user wants it to run. I do not see any of the normal ways to have it not run on its own. I assume if I remove the LaunchAgent it will just create it again. I thought that Zoom was over breaking macOS conventions and sticking its nose where not wanted. I've checked macOS user launch settings, the icon in the Dock, and settings inside of Zoom Workplace. When I see this sort of behavior there is no way in heck that I would consider buying a Zoom product, such as a Zoom phone system. Hopefully there is a simple solution and I'm just overreacting. But while I at it how do I remove the AI Companion ad from Zoom Workplace window?

Dears,I am using Kali Linux 2025.2, the latest one, and having a  problem with this one, and I have to exit and rejoin the zoom meeting.When I was using 2024 Kali, it was working fine. Here is my kernel version└─$ uname -arLinux 6.12.25-amd64 #1 SMP PREEMPT_DYNAMIC Kali 6.12.25-1kali1 (2025-04-30) x86_64 GNU/Linux Please, this is irritating, please help.