Phone

We are experiencing an overage on our phone usage each month.  Can I upgrade only 2 of my heavy users to the prepaid unlimited plan or do I have to upgrade all users from the metered plan to the unlimited plan?

I have two Android phones. One works great, but the other's audio has gone down incrementally for the last month to the point where I can't hear anything. Volume is at max. Bluetooth headphones work, but not the phone's speakers. Please help!

My firm would like to start using SMS.  Our goal is to reach out to clients or have clients reach out to us.  We are not looking to use it for Marketing purposes or use it for Blast type announcements.  I am reading things related to Campaigns and it’s confusing me a bit.  It appears that Campaigns are more for marketing than for communications.  Is it possible to use SMS and not setup campaigns?  Has anyone used SMS the way I described.  Any insight would be appreciated. Thanks,Ed Murphy

Looking for the admin option to turn off that controls the Display Name.  We have people changing their display names and I'd like to block that access off. Any ideas? Joe

We have a CAP that a department wants to make available for customers to be able to call a specific set of support numbers.  I have been unable to find how to create an outbound “whitelist” or way to restrict everything but these numbers.  Has anyone encountered this scenario before?

I’ve been absolutely inundated with robo-calls lately.  Is there something I can enable in my dashboard to prevent these?  Is there some sort of prompt where the caller must press a number to be connected, or something like that?

Hello Team,I understand that Zoom Phone does not support Chrome OS however, may I know if we have any alternative’s to run the Zoom phone on Chrome OS?Or with any API’s are available for the integrations?

With placeholder tips on what to include (error messages, screenshots, steps tried, Zoom version, etc.)Extra guidance page: Do (be descriptive with error codes, device, version, troubleshooting steps) and Don't (never share private info like emails, phone numbers, account IDs, payment details, meeting IDs)These are helpful for making your tutorial more complete and accurate.

We have a Voicemailbox for compliance, and we can't capture any data that could be tied to an employee.  Is there a way to have a VM box not capture the who called #..  or anyway to mask it only for the one number? Thanks!

Recently, Zoom’s Note-taking has popped up on my Mac each time I use Siri to place a call on my iPhone – see the attached screenshot.I’ve not found a setting to block this pop-up.-- Ward 

Hi, I have a support ticket open regarding this but I figured I’d ask here as well.I have an elevator phone that’s using a cell line to call a hard phone in my Zoom tenant. The caller ID is showing up as “Potential Risk”. I understand that this is often due to it being marked as spam in the various spam databases queried by carriers, including Zoom, and there’s not much I can do since I don’t own the calling number. I’m working with the party that owns it but it’s a slow process. I’m curious if there’s anything I can do within my Zoom tenant to ignore these calls being marked as spam? Instead of showing up as “Potential Risk” I would like them to show up either as their caller ID or a contact name. I’ve tried making a contact on the called phone and it didn’t seem to help. I’m not even entirely sure where these calls are getting marked, I can’t find any mention of “Potential Risk” in Zoom’s knowledge base so it may be another carrier overwriting the caller ID.Thanks

New zoom phone set up recently not working for and from Canada phones.

Cant get SMS to work! Campaign is active. Brand is vetted. I only have one business number that is assigned to the auto receptionist which is also the active sms campaign. When i try to text in the app it says I don't have a direct number assigned to me.  I am pulling my hair out trying to fix this. I have the Business Plus Plan. If I unbind the auto receptionist to assign the number to me I will lose my campaign. I have been googling and trying to figure this out, but I am at my wit’s end and may start looking for a new service….I am new to VOIP Phone service. Google said with the business plus plan that i dont need to buy anything else and should be able to text. PLEASE HELP!

We have a company that is taking over their own Zoom Phone account. I need to remove the numbers from my account so that they can add them to their account. Is there a way to guarantee that their specific company receives the numbers. Do I start by deleting the numbers, do they need to initiate a port… Thank you,Scarlett

I would like to create an app for zoom a phone, Book, also if you have the TV on it will alert you it can also do special rings to your home phone to let you know and maybe a beeper for your pocket so you never miss a zoom

 When quitting the Zoom desktop client (Mac 7.0.5), if the user is in an active call queue, they get a pop-up notification:Opt-out from all call queuesWould you like to opt out from all the call queues after signing out? Is there a way to disable this and automatically choose one or the other?  

ZOOMイベントでウェビナーのようにアンケートを退出時に表示させたいのですが、方法はあります。イベント終了後タブには、イベントアンケートとセッションアンケート選択することができず、その2つだとイベントやセッションが終了した場合に表示されます。そのため、イベント途中で退出した人へはアンケートを表示しますすることができません。

Our current IP phone infrastructure uses Zultys ZIP 36G phones, and we are evaluating a switch to Zoom. Do you know whether these Zultys phones are compatible with Zoom or have any details about their compatibility?ThanksGustavo

I’m experiencing an issue with the Zoom app on Android where my calls keep switching between the phone's speakers and Bluetooth. This makes it difficult to hear the other person. I have to manually switch to speaker mode, which is quite frustrating, especially when I'm driving and need to use hands-free. Zoom keeps switching the audio source during calls. Is there a way to fix it? 

I have the same issue as many other users. I have a Google Pixel 8 Pro phone, always latest sw updates for both OS and the zoom app, connected to a Hyundai Ioniq 6 2023 via BT. Google Meet, whatsapp audio, all work BUT ZOOM. When I click on a calendar link and join a Zoom call, the zoom app displays "preparing meeting..." and immediately the car HFP starts and on the car dashboard I see the call in progress notification, then the car disconnects the call (call terminated) while zoom starts the call...I have exactly the same behaviour if my phone is connected to the car via the USB cable in Android Auto mode. I can see the Zoom app on the Android Auto screen and I can mute/unmute or change from BT to speaker to phone back to BT. But I will NEVER get any audio in BT mode.Again, other IP call apps like Google Meet or WhatsApp audio call work fine. Regular traditional cellular calls work fine. Audio streaming works fine. it is an issue of the ZOOM app handshake with the car HFP bluetooth s

I hear from many that they are concerned about knowing how to set up and use Zoom Phone.In this Lord Zoom Show, three of your Zoom Community Champions work through the basic settings of Zoom phone, what they do and some practical examples.  

ZOOM app no longer works on iphone 14 max pro

Is there a way to mark Zoom SMS (not team chats) as unread? Our company uses SMS all the time for customer service, and it would be nice to not lose track of messages. This seems to be a feature that most phone services offer these days. 

Hello everyone,I am planning to purchase a Zoom Phone plan mainly for USA business calling and I would like to hear real user experiences before purchasing.I need a USA virtual phone number and want to use Zoom Phone for making and receiving calls in the United States.I would like to know: Is Zoom Phone call quality good for USA calling? Do calls connect instantly or are there delays/issues? Have you faced call drops, voice lag, or network problems? Is the service reliable for business use? Does it work well internationally outside the USA? Please share your honest experience with Zoom Phone service. Thank you.

I am performing an audit on our system and want to generate a list of Auto Receptionists but do not see a way to export to CSV like many of the other fields. (Call Queues, Users, etc...)Does anyone have a solution I apparently am overlooking? Thanks