Phone

If you get a sales rep that cares, good for you, but mines was horrible. His name was JL and he would not help with setup. He would just direct us to other people, so I dont know why he was hired. Then to setup, the process takes long and you have to keep chatting with others to get your phone system up and running. Then the biggest headache is setting up the SMS text messaging. It took numerous times to get it approved and you have to argue with customer service to help you with what is wrong with the SMS registration. After I got it done, which took two months by the way, they proceed to tell me that I must purchase another license and my team could not all text from the same phone number which is our main number for the office. At this point I am done with Zoom. I ended the subscription and you have to contact yet again customer service for this. Numerous agents have stated my account will end by this day and now they are saying it is on a soft pause and that I need to wait till

Was wondering if anyone can help me solve this issueOn all Outbound calls the voice prompt "Call may be monitored for Quality Assurance" comes on. We as a company do not have call recording enabled, so I do not understand why this prompt plays. I have ensured that the Prompt "play a disclaimer prompt to call participants" has not been selected for any of our monitoring participants. Is there something I am missing? Thank you! 

We are new to Zoom Phone as of this week. We had been with Ring Central a few years prior.  I am very surprised to find that Zoom is missing the most basic of things for the phone functions.  Paging - we have Polycom VVX 350 desk phones. The Keys & Buttons setting does not work for "Paging - Line". When applied to the user, it never appears as an option on their phone soft keys. Broken. Paging - You can get around this at least, by picking up the hand set and entering the Extension number assigned to a Paging group. But when you do, it still does not work right at all. Instead of hearing a Page across all the phone speakers, it makes the phones RING. If a person does not pick up the phone, they miss the page. For us, this is a major safety issue. We use phone paging for critical announcements, and calls to other staff for assistance if a client is in crisis at the deskCall Queues - I had written about an

Is there a way to check the call throughput (inbound and outbound) per licensed user on Zoom?

Is there a way to mute incoming calls from my phone while I'm on a call in my Zoom phone app? Context:I'm using the Zoom app on my phone to make a call.A call comes in from my phone (not zoom).It rings in my ear while I'm on my Zoom phone call. Can I mute it or send it straight to voicemail while I'm on another Zoom call? 

Has anyone gotten around to understanding Zoom analytics? For context, my role at my job is to export their analytics to then see how many agents were logged in on a specific day, total handling time, etc. But when I review the Call Queue Historical Reports, I'm presented with less-than-helpful statistics of 'Avg Call Handling Time' and stats that don't really outline how the day went. And when I export for multiple days in a given date range, the data is automatically aggregated? Exporting the Detail report just sends me down a rabbit hole of having to analyze data where 1 call has more than 1 record of data associated with it, when all I want to know is was the call completed or was it abandoned/overflow. Anyone have any helpful tips on navigating this? I'm used to having way more control in terms of creating reports within an existing system, but Zoom doesnt give me that option...

Why am I getting that  SMS to Puerto Rico does not work. Puerto Rico is domestic. 

Good afternoon, I have an Axis A8105-E intercom door camera, and I would like to get it working with Zoom Phone. After entering in all the information for the manual provisioning, and enabling sips I was able to get it provisioned with Zoom phone. I can make calls to the common area extension assigned to the phone, with the device automatically picking up and two way audio established. However, when I press the button and attempt to have the device call a Zoom extension, or even an outside phone number, the call rings, and when the recipient picks up the call just ends. Are there any settings I am missing? Any insight or advice would be greatly appreciated.

Within the last 3 weeks, we suddenly have multiple users report that the microphone on Jabra Speak2 75 no longer works. The odd part is, EVERY other app we test works just fine. Only Zoom is having the issue?  Any thoughts?  We did make sure they are on latest firmware.  - They have been in use for almost a year before we started hearing some issues. It seems like it changed in the last month, as we had not heard of this behavior and suddenly now we have 4 tickets open.- All of ours are using the wired USB going straight into either the laptop USB or the USB on the monitors.- Zoom Workspace Version 6.6.6 (19875) 

My campaign was rejected  and now rejected again with the following error:Not finding anything in my searches and not seeing where I can correct this. Upstream CNP declined sharing request for campaign BLABLA. Explanation: The web presence is missing a privacy policy/statement and we are unable to review how this customer processes consumer data. -KO

We all have people that walk away from their desks without logging out of queues. We really need to have a feature that if I miss a queue call, zoom will automatically log me out of that queue.   to give more context, this is during their hours of work, not after hours.

I have two users in Zoom Phone who handle calls from different Canadian provinces. User A only handles clients from Ontario and QuebecUser B only handles clients from Alberta and British Columbia I would like incoming calls to be routed automatically based on the caller’s area code. For example, if the caller’s number is from an Ontario or Quebec area code, the call should go to User A. If the caller’s number is from an Alberta or British Columbia area code, it should go to User B.Is there a way in Zoom Phone to route or transfer calls automatically by caller area code or region, and if so, how can I set this up?

I have tried everything. All the call handling stuff, business hours, etc. Our inbound calls are not ringing and sending callers straight to voicemail. 

Hello,Have any of you found a good solution to a ZOOM hosted number being spoofed?We have had non-customers call and say one of our numbers has called them repeatedly.  Most of us here know this is a game of whack-a-mole but does not always look good for our reputation. Thanks in advance.  

My company recently started using the Zoom phone system.  All of our users sync their Contacts with Microsoft Office 365.  The Zoom Workplace app includes "Company contacts", which appears to be any user with a Zoom account and phone license.  So we have duplicates now.  My users are complaining that when they look up someone in the company on the Zoom app to call, they have two entries for everyone...is there a way to hide just the "Company contacts" directory? 

I've noticed that sometimes my calls drop unexpectedly or the audio becomes choppy, even though my internet connection seems fine. Has anyone else experienced intermittent call quality on Zoom phone, and are there any tips to improve stability? It’s becoming a real headache during important meetings.

I have two numbers and two plans. One plan is metered and the other is an add-on basic plan.I want each number to go to a different extension number but can't figure out how to set this up.I created a second user account but can't assign the second number to it as it says I need another metered plan to do this. How do I set up the numbers to go to separate extensions?Can I use the same user and assign more than one extension?Can each extension have a different greeting?

Installed the updated Zoom for Lightning  (Salesforce Managed package) 2.16 but every user is getting prompted to connect  Error: "To be able to use the Zoom Phone integration please complete the OAuth in Zoom Phone Settings" When I click that link, it takes you to a "Zoom Phone Settings" page that only admins have access to. I clicked "Authorize from Zoom App Marketplace" and logged into Zoom with my SSO. All looks good for me and I can use the CTI adaptor in Salesforce.Issue is that every user is getting this error and are getting redirected to an admin only page in Salesforce. I have uninstalled (deleted everything) and reinstalled the Zoom package multiple times with the same issue. We didn't have an issue with Zooms 2023 SF package or previous versions.   

We are looking for an option to be able to print or save SMS conversations with clients to put in their files. Right now we can highlight the conversation and then copy/paste it, but it loses formatting and is difficult to follow without lots of editing. 

Hi! all can anyone please help i dont understand how to get a direct number, i filled out the form to get the sms running and everything went well, but because i dont have a direct number i cant send or receive them

Hello All,Do we have any type certification exam available in zoom?specially for zoom phone system and contact centre. 

I tried both Cisco ATA-191 and Grandstream HT-802 ATAs -- neither worked, and both are in the supported devices droplist. I'm trying to convert a phone in our lift to allow calls (for elevator inspection). The analog phone line connects to the ATA and the ATA shows "NET" and allows logging in with a webpage, so it's online.  Any suggestions would be appreciated.

I have 16 total Grandstream gateways in our environment.  Many of the ports on these gateways initiate outbound "ghost" calls dialing +11, +12, +122, and so many other combinations but never a complete number.  My company manages retirement communities and we manage about 25% of our resident phones through the Grandstream gateways.  I opened a ticket with Grandstream, but they keep giving me solutions to INBOUND "ghost" calls, which I do not have an issue.  Has anyone seen this in their environment?

Hi,We have BLF keys on our Poly phones but they are not showing up on the workplace windows or phone app. We are only able to see the parked lines. How do we display the blf keys so users can call each other and see their line status.

We have been looking at the Zoom Phone system QOS to determine why some clients are reporting poor sound quality occurring 1-2 times per week. To be more specific, callers are reporting that our user sounded distorted or echo-ey while we heard clearly from them. We ran a certification on the wired network ports, patch cables, and phone cables. We were able to look at specific events, and the QOS showed that they were 4.1-4.5 good quality calls. The only commonality I could see between them was that they all showed a 12kbps sending bitrate when known good calls showed a 50-75kbps sending bitrate. Zooms website says that bandwidth needs are 60-100kbps for calls. Could this actually be the cause of the poor sound quality? If the recommended bandwidth is 60-100 kbps, why is it rating a 12kbps call is good quality?