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New Member
July 26, 2026
Question

Zoom Phone and SMS

  • July 26, 2026
  • 1 reply
  • 66 views

Hey

I am a new zoom phone user, but I am facing some issues and have been trying to get in touch with someone from zoom support but unfortunately could not get on hold as yet kindly get back to me asap. Thank You

Rifat

1 reply

Community Super Champion | Partner
July 27, 2026

hi ​@Rifat Munawar 

Getting started with Zoom Phone (admin) may answer some of your questions.

One of the options is scheduling a free session with a Zoom Phone Enablement Specialist.

 

Another basic resource is:

Your Zoom Phone is Ready: Let's Turn It On

This is a recorded one hour video from 7/14/2026

Join us to activate your Zoom Phone and start calling with confidence.  This session walks you through everything you need to activate your Zoom Phone setup, from understanding key use cases to completing your first live configuration. You’ll leave ready to make and receive calls, route them efficiently, and unlock the full value of your investment. What you’ll get: A clear, step-by-step activation path — Every stage of getting Zoom Phone live, so you leave knowing exactly what to do next. Real-world use cases that make the value concrete — See how distributed teams, front desks, and sales reps are using Zoom Phone to stop working around the gaps. A live demo of the full setup process — License assignment, number setup, call routing, and AI features— all in 45 minutes plus 15 minutes of Q&A. Answers to your specific situation — Complex setup, replacing an old system, or just not sure where to start — we cover the most common scenarios. Two paths to get support after the session — Book a free 3-hour specialist session or go self-serve with video guides and community links, sent to you within 24 hours. By the end of this session, attendees will be able to confidently activate and deploy Zoom Phone across their organization — assigning licenses, setting up numbers, and configuring call routing — so their team can make and receive business calls from day one, on any device, without the delays that come from not knowing where to start.

  • Matthew Baker

Product Adoption Expert

 

Depending on the size of your account and your chosen support options, other options are available.  You may want to discuss your options with your Zoom account team.

Zoom-Premier-Support-Overview.pdf

You may also seek help from the Zoom Community by posting your questions to the community.

thanks,  eliot