Question
Zoom Phone Data Collection
We have been using Zoom for a few years, and I am tired of all the changes they constantly make to their system. I have been using a data dump to SQL to manipulate call data that is accurately reflecting our users phone usage.
My questions for the community are as follows:
- Are there any built in options for good call reporting when using call queues? Like who answered/how many calls are being answered by certain people etc.
- Does anyone have any suggestions for a tool that works well to pull data from Zoom and manipulate it into a good report for our leadership team?
- Data would include phone logs, meetings usage, chat usage, etc. basically anything that is happening in Zoom so I can get a general understanding of how our users are performing with the system
Any suggestions for data warehouses that others might be using would be very appreciated. New to the data side of things, just looking for a simple solution so we are not constantly building reports from scratch through SQL.