Showing results for 
Search instead for 
Did you mean: 

unable to have a meeting over 40mins even though I have Pro version.


I bought the Pro version last night and it shows in my account that I'm a Pro user.  Unfortunately, when I click on my picture it says I'm only a basic user.  How do I get this changed please? 


Community Champion | Customer
Community Champion | Customer

Welcome to the Zoom Community, @tyee.


This happens a lot: you need to assign the License you purchased to your User Account.


See this web page for assistance:


Follow these steps taken from the article:

    1. Sign in to the Zoom web portal at
    2. Click User Management, then Users.
    3. Locate or search for the user who you want to assign a license. There will likely only be your single account – click your account
    4. Click Edit at the end of the user row. This will open a window.
    5. Choose the User Type to assign, selecting Licensed.
    6. After choosing the User Type, use the drop down to select the license. There should be an indication that you have 1 available user license if you have indeed purchased one or more new licenses. Click the available license.
    7. (Optional) Assign add-ons can be included by checking the boxes for the add-on. You will not likely have any add-ons, so you might skip this step.
    8. Click Save.

The license is now applied to your user account and you can use it immediately.

Ray - / aka "Old Desert Lizard"
Please mark this post Accepted if it helped you !