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2022-02-11 08:23 AM
I just went live with Zoom phone and am having an issue. When I call out or from ext. to ext in the office I get an error of poor Network connection and no audio. Then about 10 sec. later I get audio. This only happens in office. VPN to PSTN or VPN to VPN is fine. Any Ideas? Thanks
2022-02-11 12:22 PM
How familiar are you with your network gear and topology? Desk phone or mobile app or desktop app or?
I could imagine this as a network issue with your firewall/router and the way it handles voice traffic going out and then back into your same network.
If possible you could try to test while bypassing the firewall/in front of the firewall or trying from another network like your home to see if the same issue exists? This should help narrow it down at least.