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Customers suddenly cannot navigate our auto attendent.

RRobaldo
Observer

Our system has suddenly stopped responding to customers attempting to navigate our auto attendant.   Their button presses are being ignored by the system.

This appears to be widespread and we've received complaints from MANY customers across the country this morning.  They've been having to reach us on our personal cell phones instead of the phone system.

Is anyone else experiencing issues like this?

We've also found that if we place an outgoing call and have to navigate someone else's menu, we cannot.  It's as if DTMF for incoming AND outgoing are broken on zoom.

5 REPLIES 5

Rupert
Collaborator

Hi @RRobaldo 

 

Please check https://status.zoom.us/incidents/h7l8nt7s6bcc

 

and https://status.zoom.us/ in genera for updates

 

capden
Listener

we are unable to navigate other companies IVRs.  When we press the #s, nothing happens.

Same here.  We cannot navigate other companies IVRs, and in turn they cannot navigate OUR IVR.     

Our Zoom Phone System IVR is working ATM but we can't navigate other ones. 

capden
Listener

Not sure what was going on but it's working now.