You're invited to Zoomtopia 2022! Our annual user conference will take place in the Americas on November 8-9 and in APAC, Japan, and EMEA on November 17.Learn more about our hybrid event experience
Everything you need to work together, all in one place.Explore Zoom One's Collaboration Tools
Connect virtually from anywhere with Zoom Meetings
Collaborate together with Zoom Chat
Call the world with Zoom Phone
Create and brainstorm with Zoom Whiteboard
Rich conversation analytics to improve sales
Send and receive messages and calendar invitations
Innovative video solutions for every meeting space.
Bring meeting spaces online with Zoom Rooms
Conference Room Connector links existing rooms to Zoom
Innovative solutions for every space
Solutions to host impactful virtual and hybrid experiences.Find a Solution for Every Event
Host hybrid and virtual events with Zoom Events
Elevate your brand with single session events powered by Zoom Sessions
Broadcast at scale with Zoom Webinars
Host and attend classes, group events, and more OnZoom
An omnichannel cloud solution optimized for video.
Engage customers with Zoom Contact Center
Deliver intelligent support with conversational AI
Zoom solutions elevate collaboration across vertical use cases.Discover Zoom Industry Solutions
Enabling exciting new ways to teach, learn, and connect globally
Transforming client engagement and employee experiences
Improving collaboration between agencies, ministries and constituents
Connecting care, collaboration, and medical innovation
Real-time communication, anywhere in the world
Bridging the in-store and online experiences
Expert support and services for all your design, strategy, implementation, event, and hardware needs.
Flexible subscription plans for hardware
An open platform that allows developers to build Zoom apps and integrations.
Explore over 1,500 apps in Zoom App Marketplace
Documentation for building on Zoom's platform using APIs, Webhooks, and SDKs
Resources that help developers evaluate & build with our solutions
Post your questions and get help from our developer community
Zoom Partners bring Zoom's communications platform to market through alliance, sales, and service partnerships.
Explore Zoom's technology ecosystem
Find a trusted Partner
Learn about Zoom's Partner Programs
Access marketing & sales resources
Login to the Partner Portal and click 'Learn'
Discover new ways to use Zoom solutions to power your modern workforce.
Access expert-led tutorials on Zoom products and features.
Network with other Zoom users, and share your own product and industry insights.
Get documentation on deploying, managing, and using the Zoom platform.
Keep your Zoom client up to date to access the latest features.Download Center
Download hi-res images and animations to elevate your next Zoom meeting.Browse Backgrounds
2023-02-05 01:06 PM
This morning I tried to open Zoom to join a meeting on my Windows laptop. I got a message "Your app version needs to be 5.10.3 or higher to sign in. Please contact your IT team to update your app."
First, when I go to support to get an update, it tells me I have to sign in, which I can't do (see above).
Second, I am a sole proprietor, I don't have an IT team.
What do I have to do?
2023-02-05 02:54 PM
Sorry to hear you have sign-in troubles to update your Zoom app. Here are the troubleshooting instructions for you:
If this response helps, please accept the answer as an accepted solution, so others can benefit as well.
2023-02-06 06:09 AM
This isn't helpful. This page was last updated April 2022. The image it shows when you click on your profile pic is not what comes up when I click on mine. How can I update? I am also the sole owner of my account and needed so start a meeting an hour ago!!!
2023-02-06 07:05 AM
I am experiencing the identical problem. Please tell me you found a way to make it work?
2023-02-06 08:12 AM
Haven't found an answer yet. I keep going in circles. Have initiated a support ticket, and they are still sending me in the same circles. It's been 3 hours and still unable to use Zoom. I had to do weekly team meeting by conference call.
Zoom? Will you help us with this? We can't be going through this every 3 months.
2023-02-06 08:14 AM
I am experiencing the same issue. I hope you all provide a fix and solution quickly. I have a business to run and this is vital. Thank you!
2023-02-06 08:33 AM
Ok, I found a solution. I used the "zoom clean" option mentioned at the bottom of this article. I was able to completely uninstall and reload the new version and now I'm up and running! Hope it works for you guys!
2023-02-06 08:38 AM
Hello Great to hear and yes thats part of the troubleshooting steps.
2023-02-06 08:48 AM
It sounds like by doing the Zoom clean, I would lose all of my Zoom meeting that are already scheduled for clients. How can I update without having to lose all of that. I certainly don't want to go through this every 3 months.
2023-02-06 02:10 PM
I had the same problem, all I did was Uninstall Zoom (via Windows Add/Remove), and then reinstall (using the manually downloaded version). I did NOT do the Zoom Clean.
2023-02-07 07:44 AM
Have the same problem with an office of 30 people. Yesterday we uninstalled (also via Windows Add/Remove) and reinstalled from zoom.us downloads companywide. Today I'm getting reports of the same error again.
2023-02-07 08:50 AM
I wonder if that is why you have to use ZOOM clean. I did that yesterday and was able to use ZOOM this morning and record what needed recording. I hope you can get it working.
2023-02-14 09:32 AM
Wondering if anyone has any news. CleanZoom or not, no matter how we uninstall and reinstall...within 1-3 days all our users still have the same error. We've also tracked that once again Zoom is moving the install location from program files to roaming profile folders. The last time this happened our users had issues too.
Today I can't even elevate a call to a meeting between two users in our office. The other end simply says waiting for the host to start the meeting. Today, our team also reported several quality issues today and one user simply can't get zoom open at all....even with clean zoom and a reboot. Will update if support has anything...