"Report Problem" Form - in-app

[Rupert]

Is the "Report Problem" Form in the Zoom desktop app, under the Help menu, a reasonable way of submitting problems using the app - or should a Support ticket always be raised?

Just trying to understand the use-cases, and when to recommend what...

Thanks!

[Bort · Accepted solution]

Hi @Rupert 

It really depends on the issue you're facing and how urgent the resolution is. I'd say its generally best to submit the problem report as soon as an issue happens and take note of the exact date/time. Then, contact support and begin troubleshooting with them. You can then provide the date/time of the submitted problem report, which they can use when further investigating the issue from the backend.