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Zoom meeting keeps asking approved attendees to register

dna6
Observer

Is anyone else encountering the issue where a Zoom meeting with registration keeps asking people to register for a meeting even if 1) their registration has already been approved and 2) they are using the link sent in their confirmation email? This has always happened to at least a couple attendees for every Zoom meeting I’ve organized with Zoom registration in the past two months. The registration for these meetings usually requires manual approval (for security purposes, automatic approval is not an option for me). I think this is particularly common when the attendee has several Zoom accounts. But oddly, the problem seems to persist even if the user is already using the right join Zoom meeting link, that they received in the same email address that is logged in to the Zoom app and the Zoom browser profile. Clearing the cache doesn’t seem to work either.

 

Please help. I can work around it pretty easily as the host, but it’s hard to help other attendees troubleshoot (while managing the meeting while it’s ongoing), and some of them just end up giving up on attending.

1 REPLY 1

RN
Zoom Moderator

Hey @dna6 if you can reach out to our Zoom technical support and they'll get this resolved for you. They'll further look into ensuring that the registration link is working for you!

 

Let me know if you need any assistance along the way! ​​​​​​​


Hope this helps! If it did, don't forget to click the accept as solution button! ⤵️