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Zoom meeting keeps asking approved attendees to register

dna6
Listener

Is anyone else encountering the issue where a Zoom meeting with registration keeps asking people to register for a meeting even if 1) their registration has already been approved and 2) they are using the link sent in their confirmation email? This has always happened to at least a couple attendees for every Zoom meeting I’ve organized with Zoom registration in the past two months. The registration for these meetings usually requires manual approval (for security purposes, automatic approval is not an option for me). I think this is particularly common when the attendee has several Zoom accounts. But oddly, the problem seems to persist even if the user is already using the right join Zoom meeting link, that they received in the same email address that is logged in to the Zoom app and the Zoom browser profile. Clearing the cache doesn’t seem to work either.

 

Please help. I can work around it pretty easily as the host, but it’s hard to help other attendees troubleshoot (while managing the meeting while it’s ongoing), and some of them just end up giving up on attending.

12 REPLIES 12

RN
Zoom Moderator
Zoom Moderator

Hey @dna6 if you can reach out to our Zoom technical support and they'll get this resolved for you. They'll further look into ensuring that the registration link is working for you!

 

Let me know if you need any assistance along the way! ​​​​​​​

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Leverage cool features and how to's from the Community Center. If my reply helped, don't forget to click the accept as solution button! ⤵️

JHC-Marketing
Listener

We had the same problem at our last webinar. Out of 500 attendees, dozens of them were prompted to reregister despite clicking the link Zoom sent them in their registration confirmation. It was a total nightmare being flooded with phone calls and emails when the webinar was starting.

KateG
Listener

We are having this same issue.  We have 3 Training Sessions per week.  Session 1 folks are good.  Session 2 everyone is being asked to reregister.  Session 3, only a handful have to reregister.  I don't know how to fix it.  We do these trainings twice a year and this is the first time we have had this issue and it is irritating to the attendees and for us.

 

CARSZoom
Listener

Same here! Some sessions it happens, some it doesn't. It has been happening for months and seems to get worse right after major Zoom updates. It is a major issue when our presenters can't join because they keep getting asked to register and get stuck in that loop.

deborahfitzpat
Listener

I've had this problem for the last 2 client webinars.  Fortunately, today the one client (to my knowledge) that was impacted was persistent and she re-registered twice.

zioutas
Listener

I also cannot get in. We will miss the gathering while trying to connect.

eduell
Listener

I am having this issue as well (7-7-2022) I've had many people who click the link in the confirmation e-mail and they get moved to the registration page. Even when I send them the actual Zoom link that is listed in the meeting and it still doesn't work. 

darliechloe2
Listener

I have the same issue today.  All participants were asked to register (again) and they got stuck in the loop and never able to get in. At the end I have to leave my scheduled meeting and just went on to start a new Zoom meeting...  I think I lost quite a bit of customer attention there....  How to fix??? 

nikoli
Listener

I had the same issue today. Some were able to join after registering twice. Suspect many just gave up.

Ceh110193
Listener

We had the same issue today. Manually approved 220 registrants to a meeting. A small handful had the same issue. It was frustrating and I think we lost about 40 attendees.

 

 

I worked with support and the engineers found a bug... so after a month they've diagnosed the problem and will hopefully have a fix soon.

Champak
Listener

I do have the same issue with one particular meeting consistently. Initially, I thought it was an issue with the meeting organizer's side. But no one else ever reported the same problem. therefore, it should be an issue on my end. I never reached out to Zoom technical support but I should try that.