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Zoom Crash

Csongi
Listener

Hello, 

Until now the zoom worked fine, i used only my laptop screen. Today I connected a monitor to my laptop, so I have 2 display now. Today, when I joined to a meeting, I got crash two times.

I don't know what the problem is, maybe I'm using two monitors?

(When the Zoom is crashing, I need to restart my laptop.)

3 REPLIES 3

Rupert
Creator

Hi @Csongi 

 

If you are on a Windows laptop, I would recommend you install the latest 64-bit version of Zoom:

 

https://zoom.us/client/5.8.1.1435/ZoomInstaller.exe?archType=x64

 

And ensure your Windows and Driver updates are up-to-date.

ms-settings:windowsupdate?activationSource=SMC-IA-4027667

 

What connection does your second monitor have - HDMI, DisplayPort, or USB?

 

Do you have Dual Monitor mode enabled in Zoom?

 

 

 

 

 

Hdmi, I think I don't activate dual monitor on zoom but I will check it 

lamby
Listener

Csongi - did disabling your second monitor work? I also have one and zoom keeps crashing. Thanks!!