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Retrieving Cloud recording after over 6 months


Hello, I recorded my friend's funeral 6.5 months ago and I would like to watch the recording, I cannot see any recordings in my account, and apparently Zoom deletes recordings after 180 days. But I'm wondering if Zoom might still have access to prior recordings from their end? 


Community Champion | Customer
Community Champion | Customer

I'm sorry for your loss. Unfortunately, Zoom doesn't keep recordings. By chance, have you looked in the Trash? Sign in to Zoom, click Recordings, click Cloud Recordings, and on the far right is Trash. Possibly it is in the trash. My Zoom cloud recordings are not set to be deleted.  You can change your Zoom settings to not delete cloud recordings. I combined three screenshots into one. This is in Settings - Recordings. If this answers your questions, please click Accept as Solution. Sorry again for your loss.