Recording not available - "This meeting was recorded on a different computer"

[OlaBold]

Hello, 

My computer for work has been recently taken to service and I got another one to temporarily replace my computer.

I had a few important business meetings recorded on my computer.

I badly need these recordings, but when I try to access them on my account the pop-up "This meeting was recorded on a different computer" is shown and the recording is not available.

I am terrified because I though the recordings are stored in a cloud online. 

Please let me know if there is any way I can access them while my computer is being repaired.

Thank you

Ola

[Ray_Harwood]

Hi, @OlaBold,

Recordings are saved either to the Zoom Cloud or Locally on your computer only.  If your recordings were recorded locally, they are indeed on your “other” computer. If these recordings are important to you, check with your IT department to see if backups are available, though depending on the problems with your original computer, they might still be on the hard drive if it is returned to you without the disks being reformatted.