Profile and account profile are different???

[angelfire777]

My profile and account profile have different names. As far as I am aware I have never set up this person in my account, although I know her from a few years back. I have been using this zoom account from the beginning so I am not sure how this has happened?

[JepZoom]

It's possible that you are looking at a different Zoom account. Or you are only seeing the Display name of your other account.

It would be helpful if you can provide some screenshots.

[angelfire777]

Thanks so much for your reply.  am not sure how to give you a screenshot when its private account information on a public site?  Any ideas what I should post? Thanks so much!

[JepZoom]

If your Zoom desktop application is opened and you are signed in, you can use the default screenshot shortcut which is Alt+Shift+T capture the screen that you want to screenshot and click Capture.

After that, you can just simply paste it here.

[JepZoom]

Just checking if my response solved your concern/question?

[angelfire777]

Hi Jepzoomie,

It’s not taking a screenshot that is a problem. its  putting a screenshot on here which is a public domain, which will then show all my private account information in order for you to be able to help me further.  I am not sure how to take one that doesnt give all my account info?

[JepZoom]

You can try using the Zoom desktop application screenshot.

You need to make sure that the Zoom desktop application is running/open and press Alt+Shift+T to screenshot, there's an option for you to capture only the information that you want to share.