No sound when viewing a media file via screen sharing

[Art_Navi]

Greetings!

Problem: when I receive an image from another device to my laptop through a demo window in which sound is played - video, media player, the sound does not come to me. Interestingly, this problem does not appear when showing all video or audio files, but most of them.

I suspected it was a codec problem. I updated the codecs, installed the maximum packages, but it didn’t help. I tried different media players, downloaded media files from different sources, but could not figure out the pattern.

The latest version of the zoom client for conferences has been installed. The latest system updates, Windows 11, are installed.

I rummaged through all the client settings, tried everything, but nothing helps. Perhaps someone has encountered a similar problem. Please share your experience.