Invitations not received by contacts

[Gym46]

Invitations are not being received by contacts after being sent from zoom

[Rupert]

Hi @Gym46 

Please check this guidance: https://support.zoom.us/hc/en-us/articles/360032808951-Not-able-to-receive-emails-from-Zoom

You can ultimately contact Support and ask them to check the bounce list.

[seedlingpsych]

"Not able to receive emails" is a different problem from one's Zoom invitations not being received.  In my case, everything was fine when I last saw my clients in Nov. 2021.  When I returned from vacation in Jan. 2022, the same clients who always received my Zoom inviations in the past, no longer receive the ones that I send them now.  What is going on and how can I get it fixed?

[kathiella]

I have the same problem and unable to fix it.  About 50% of the time, when I schedule zoom calls, the invite is not getting to the person.  I then have to go in and resend it which is a double step.  I have tested it with my email addresses and two of the three receive the invite. This never used to happen.  what could it be?

[Joosey]

Whatever happened with this? The same thing is happening to me and I can’t figure out why.

[gretchen_csrf]

I'm having the same issue. Whether I schedule a meeting from the desktop app or web, meeting invites are not being received by the invitees. Nor are they showing up on their calendar.

[7395agc]

Has anyone given you an answer to this?   None of my invites are actually being delivered which is a major issue so I'm hoping someone found an actual solution.

[gretchen_csrf]

No one has responded. Through my own troubleshooting, the only thing that sort of works for a recipient to receive/see an invitation is when I choose Google calendar at the bottom of the invite before sending. It will then open a calendar page for me (as the scheduler) and I need to click Save. The recipient will receive the invite. I tested on myself with two email addresses.

This may not work for recipients that do not have a google calendar and as a scheduler, you have no idea what calendar recipients have. I'm trying this and will hope a recipient will reach out to me saying they didn't get it and I can ask them what calendar they use. 

Then go from there.

[7395agc]

Thanks for letting me know.   You would think that a company that only does web meetings would have the ability to send meeting invites but I guess that's just short-sighted thinking on their part. 

[gretchen_csrf]

Zoom needs to address this, it's not in their support webpages. Rupert, as a community engaged leader on this chat, what else do you have for a solution? How can we get Zoom to fix whatever changed in their methods so that all recipients, regardless of calendar type can simply receive an email with an invite?