Individuals who are deaf or have suffered hearing loss (live closed captioning on Zoom)

[Eyvanna]

Hello,

My name is Eyvanna and I am a Technical Recruiter. Recently, I have been working with a candidate who has suffered severe profound hearing loss. He communicates well via Google Meet or Microsoft Teams, so long as the live captions are on. The company he has been interviewing with, uses Zoom as a company standard for video interviews and meetings. My team and I have scoured the web looking for live closed-captioning options for Zoom, and have not been able to find any options that are not paid features through a third party. Some solutions require a subscription and monthly fees, others you pay 0.99 cents or more per minute. 

The interview process has been very frustrating for myself and the candidate due to a lack of live closed captioning options. 

Can anyone offer solutions?

[kjhartma]

Zoom has a pretty good live transcription option that will be available to everyone starting next week according to their release notes:

https://support.zoom.us/hc/en-us/articles/201361953-Release-notes-for-Windows

More on setting up and viewing live transcription:

https://support.zoom.us/hc/en-us/articles/4409683389709-Enabling-or-disabling-closed-captioning-and-...

https://support.zoom.us/hc/en-us/articles/4403492514829-Viewing-closed-captioning-and-live-transcrip...

[VA]

Hi @Eyvanna and welcome to the Zoom Community. Zoom meetings and webinars automatically provide live captioning, called Live Transcription, for Pro, Business, Education, and Enterprise accounts. There's more information on how hosts can enable and use this feature in this support article, and here's more information about Zoom's accessibility features.

I hope this helps!

[ErinFrias]

There is auto-closed captioning provided by Zoom. I use it and it is about 75% accurate, but the reader can get the gist. 

[AndrewTSammie]

I was born with hear after few happen to me become Deaf because sick