Showing results for 
Search instead for 
Did you mean: 

I am on the Pro Plan, so why are my meetings still limited to 40 minutes?


According to Zoom, I'm on the Pro Plan:


It doesn't prevent me from scheduling a meeting that's several hours long.


However, when a meeting I've scheduled is actually in progress, it gets timed out after 40 minutes.

The Zoom support page (here) says:

There is no limit to how many meetings a Basic user can host; however, if you prefer to avoid a meeting timeout at 40 minutes, upgrade to a Pro account 


Well, I *have* a Pro account, so what else do I need to do?




Community Champion | Customer
Community Champion | Customer



I suspect that although you have paid for an upgraded account, you have not actually assigned the licence. Zoom does not do this part for you. You will need to act as the account admin and assign the upgraded licence to your account.

Assigning a single license

Sign in to the Zoom web portal.

Click User Management, then Users.
Locate or search for the user who you want to assign a license. (Your own account)
Click Edit at the end of the user row.

This will open a window.
Choose the User Type to assign.
After choosing the User Type, use the drop down to select the license.
Click Save.
The license is now applied and you can use it immediately.

If my reply helped, don't forget to click the accept as solution button!