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How to enable the client log

kitleong
Listener

sometimes cannot log in to Zoom and would like to know how to enable the client log for troubleshooting.

1 ACCEPTED SOLUTION

Patricia_B
Community Champion | Zoom Employee
Community Champion | Zoom Employee

The steps to enable the client log differ by device type and require guidance, preferably on a call, by our support team. I would suggest opening a ticket so we can assist you with enabling and gathering the necessary logs.

 

You can find an article with all the ways to contact us here: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

Or you can submit a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000996591 

 

If this helped, please remember to click on the "Accept as Solution" button below.

View solution in original post

1 REPLY 1

Patricia_B
Community Champion | Zoom Employee
Community Champion | Zoom Employee

The steps to enable the client log differ by device type and require guidance, preferably on a call, by our support team. I would suggest opening a ticket so we can assist you with enabling and gathering the necessary logs.

 

You can find an article with all the ways to contact us here: https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

Or you can submit a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000996591 

 

If this helped, please remember to click on the "Accept as Solution" button below.