Frozen/Shaky/Unidentified video problem

[eliza234]

Since two weeks, I'm having problems with zoom, with the video. I don't really understand what's happening, I've never had these issues before. My image is shaky, freezing, it's very hard to describe actually and I'm not sure if anyone had the same problem.I do'nt think it's the webcam or PC issue, because 1) I've tried to uninstall and install again 2) I've logged with a different account 3) I used Zoom on a different PC. Everytime this problem occurs. 
I'm attaching a screenshot, it visualizes the problem better. 
Please any tips, help would be greatly appreciated! Thanks.

[shukia]

I have the same problem and can't figure out what to do about it😓

[elisa234]

Then maybe it’s zoom updates? 

[shukia]

Yes, I think so too. It's probably a bug. If it is, I hope it gets fixed with the next update. It's quite annoying.

[eliza234]

Yea hope so. But I haven't seen anyone having this issue. I first thought it's a camera problem, turns out its not, cause I tried with different cameras, PCs, accounts, and nothing. I hope someone from Zoom sees this and they're gonna fix it ASAP. The sooner, the better. I can't work like this 

[lilicollege]

I'm having the same issue. Someone told me that I could go back to a prior version of Zoom until it's fixed. It's so annoying.

[eliza234]

Oh wow so apparently it is problem with the zoom! Did you go back to the prior version? If yes, do you know how to do it? 

[lilicollege]

I couldn't figure out how to go back to an older version, but I saw another solution posted about this so I'm passing it along. 

[lilicollege]

Reposting this possible solution from a similar question: 

[eliza234]

Thank you! I'll try this method and perhaps go back to the older version, until this sh*t gets fixed. 

[reneetwilley]

Video freezing is happening for me as well.  How do I go back to the older version?

[shukia]

Hi, I followed the advice that lilicollege posted above and it worked. Don't know how to go to the previous version though.

[eliza234]

dear everyone, I also followed the advice lilicollege posted and it worked for me as well. In case it still doesn't work for you, and you want to go back to older version, I found this link, I don't know how safe it is though, but yeah... here it is. https://zoom-us-zoom.en.uptodown.com/windows/versions