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Custom Order of Gallery View Changes During Cloud Recording

sniggil1
Listener

The cloud recorded order of the gallery view is different from the custom view that I set as the host. Do anyone know how to resolve this issue?

1 REPLY 1

crchan123
Zoom Moderator
Zoom Moderator

Hi @sniggil1! Welcome to the Zoom community, we're happy that you're here 😊

When you record to the cloud, it will record the video layout that you set in your web settings (Setting > Recording tab > Cloud recording).  This allows for the cloud recording to capture the video layout you set beforehand, regardless of what view is used in the live session. 

This article also covers some examples of recording layouts: https://support.zoom.us/hc/en-us/articles/360025561091-Recording-layouts 

Hope this helps!