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Cannot start up on Linux

df3n5
Listener

Hi,

 

My Zoom client crashes constantly after updating to the newest version (zoom-5.10.3.2778). I am on Fedora Linux 35 and using the latest NVIDIA drivers. This crash happens on both Wayland and Xorg. Here is an excerpt of the end of the log:

qt.scenegraph.general: Animation Driver: using vsync: 16.95 ms
QSGContext::initialize: depth buffer support missing, expect rendering errors
qt.scenegraph.general: texture atlas dimensions: 1024x512
libva error: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null)
qt.scenegraph.general: Using sg animation driver
qt.scenegraph.general: Animation Driver: using vsync: 16.95 ms
QSGContext::initialize: depth buffer support missing, expect rendering errors
qt.scenegraph.general: texture atlas dimensions: 512x512
[0421/112716.943201:FATAL:gpu_data_manager_impl_private.cc(414)] GPU process isn't usable. Goodbye.
No PulseAudio daemon running, or not running as session daemon.
No PulseAudio daemon running, or not running as session daemon.
zoom was exited due to a handled signal: 4
ZoomLauncher exit.

Any ideas on what to try? Zoom pops up with a "Send error report" and then that crashes about 1 second later.

15 REPLIES 15

timm1973
Listener

I'm having the same issue, however I have an AMD 6900 XT using the kernel drivers. 

serf
Listener

I am having the same problem with Ubuntu 22.04

Any chance you have 2 video cards? 

Hmm.  It is a laptop with an nVidia card, so it can do that or Intel.

I tried downgrading to 5.9.6.2225, and now Zoom is working correctly.  I obviously don't want to stay at the older version, but I think this shows that there is an issue with the upgrade.

It is possible that the issue is with the two card issue, but it is definite that the issue is a change in this upgrade, IMHO.

 

 

Where do you find older version? Having the same issue on Ubuntu 22.04 with System76 Hybrid Nvidia card.

NVM. Found it and it is working again. Thanks

At least for others to know 😊

wget https://zoom.us/client/5.9.6.2225/zoom_amd64.deb -O zoom_amd64_5.9.6.2225.deb

Yes, confirmed that 5.9 works fine. It is because 5.10 packages a new version of CEF (Chromium Embedded Framework) which has a conflict with new versions of system libraries packaged by Ubuntu 22.04 as well as a wide variety of other distros. See https://bugs.gentoo.org/835930 for discussion on the Gentoo issue tracker.

Majal
Listener

The error seems to be between Electron and NVIDIA. I've successfully ran zoom by:

 

$ zoom --disable-gpu-sandbox

This also worked for me.  Much appreciated

Thanks , this worked for me too.

Agreed, however this seems to not work when any other command-line arguments are provided alongside --disable-gpu-sandbox (or its synonym --no-sandbox). For example, zoom --disable-gpu-sandbox --url="..." exhibits the same behavior as running with no arguments. I can still join a meeting manually after launching Zoom, but it means that xdg-open is broken. Any workaround?

So I'm not the only one with xdg-open broken. Cheers - I thought it was something with my setup. No solution to propose though, sorry.

marile
Listener

@Majal  Thanks a lot for this!  🤗  After the upgrade of Pop!_OS from 21.10 to 22.04, Zoom client 5.10.4.2845 stopped working (starting and just terminated immediately). With that flag, it runs ok.

elvci02
Listener

After a while I updated again to 5.10.7.3311, Ubuntu 22.04 and Nvidia 510 drivers and everything seems to work fine, except for the new whiteboard feature. Flag or no flag.
Also Seems like Zoom do not monitor this thread, I haven't hear anything official from them about this issue.