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Cannot see user in admin console

cyjkim
Listener

We have a user who has successfully joined our corporate account, however, we are unable to see them in the console to assign licenses.

 

User has received confirmation email of successful account transfer and if we attempt to invite them using their email address, we receive an "User already in account" error message.

 

User does not show up in the User list, nor in pending, and searching for the email address directly does not return any results.

 

Has anyone else run into this issue before and is there a resolution?

1 ACCEPTED SOLUTION

ZoomerIT
Listener | Zoom Employee
Listener | Zoom Employee

Hi @cyjkim ,

   Thank you for visiting the Zoom Community to seek support. I have seen this situation arise before. I would suggest that you log a problem ticket with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new so that a back-end sync can be ran on that user's account. This should resolve the issue. 

 

Thank you!

View solution in original post

1 REPLY 1

ZoomerIT
Listener | Zoom Employee
Listener | Zoom Employee

Hi @cyjkim ,

   Thank you for visiting the Zoom Community to seek support. I have seen this situation arise before. I would suggest that you log a problem ticket with Zoom Support at
https://support.zoom.us/hc/en-us/requests/new so that a back-end sync can be ran on that user's account. This should resolve the issue. 

 

Thank you!